PDSA - Overall Rating based on 23 reviews

39% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-18
Emergency vet visit for 16-yea

I recently had to rush my almost 16-year-old cat to the emergency vet, and let me tell you, it was quite a rollercoaster of emotions. After a stressful late-night trip to Gatesh... Read onBy: L. Butler

Most relevant negative review

  2024-03-24
Appointment difficulties

I just don't get why this place has good reviews. It's so hard to book an appointment, and when you try to contact them, they don't even respond. I've had to... Read onBy: Will Ward

Review with most votes

  2023-12-17
Vet Services

I'm really disappointed with the service I got from this place. I had to go through all the trouble of signing up online, only to not know if my pets could be seen. I waite... Read onBy: Dale

Reviews (23)

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    Would buy here again
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    Lack of customer service

    I went to this place and it felt like I was invisible. I mean, seriously! Shouldn't vets be all about taking care of animals? They really need to step up their game. Why can't they have someone answer the phone or help you book an appointment for your pet? It's just not on.


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    My pet supplies

    They never pick up the phone at this place, it's really frustrating and disappointing. I mean, what's the point of being open if you're not going to answer the phone, you know? Personally, I think the RSPCA was a lot better, sorry.


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    Would buy here again
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    Vet Services

    I'm really disappointed with the service I got from this place. I had to go through all the trouble of signing up online, only to not know if my pets could be seen. I waited and waited for a response that never came, while my pet rat got sicker and sadly passed away. I had another pet with a foot infection, but I had to find private care because of the lack of communication and support from this place. It's been really tough on me financially, especially since I'm off work for health reasons and only getting limited benefits. I feel really let down and abandoned by this service.