Petwise - Overall Rating based on 33 reviews
Featured Reviews
Reviews (33)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Senior pet insurance
Why would you settle for anything less when you can get the best insurance for your elderly furry friend? Petwise has been a real lifesaver for my older dog. They have made veterinary claims a breeze and always give quick and helpful responses to any questions I have. The customer service at Petwise is excellent, they are always polite, clear, and responsive. They really went the extra mile during a difficult time and made everything easy for me. If you have an older dog, I highly recommend Petwise for reliable pet insurance.
Emergency spay claim
I recently had to sort out a claim for an emergency spay because of pyometra in my dog. Even though Petwise didn't have her history (which isn't really their fault), the whole process of making the claim was straightforward and hassle-free. The operation took place on the 16th of August, I submitted the claim, asked for the history, and got confirmation of successful completion via email on Tuesday evening.
Pet insurance for my older cat
I decided to go for pet insurance for my older cat from Petwise and I must say, I was really impressed with their service! Even though my cat is getting on a bit, I still managed to get a really good deal for the insurance. Sadly, my cat passed away just before the renewal was due, but when I got in touch with Petwise, they were so understanding and cancelled the last month of the insurance, giving me a refund without any fuss. They even helped out with covering the cremation costs through an end-of-life care claim. At first, there was a little delay in getting all the required information from my vet, but once that was sorted, the claim payout came through quickly. I have to admit, the folks over at Petwise were incredibly helpful, very professional, and kept me in the loop throughout the whole process. I really can't fault them, they truly went the extra mile to support me during a tough time. Huge thanks to you, Petwise!
Dog insurance
I've just got insurance for my dog at Petwise. The guy I spoke to was quite helpful, but it took longer than it should have. He spent half an hour going through all the terms and conditions, which could have been quicker with a few questions and pointing me to the website for more info. Although I did appreciate his effort, I think they could make this part of the process better for the customer. However, I have to give credit where it's due, he did sort out the insurance efficiently, so I'd rate it 5 stars.
Pet insurance claim
The people at Petwise were really nice, but I've got to be honest, dealing with their claims process has been a total nightmare. I had to make a claim when my pet passed away recently, and it's been a complete disaster. I sent in my claim right away after my pet died, only to discover weeks later that it hadn't even been logged into their system until much later. The constant delays and excuses have just made a tough situation even more stressful. It's frustrating to see this kind of inefficiency in such an important process.
Pet insurance
First of all, I just want to say, don't bother wasting your time and money with Petwise. Dealing with them is a total nightmare. Their customer service is practically non-existent, and if you try to make a claim, they'll just string you along for months with pathetic excuses about backlogs before rejecting your claim altogether. It's a total con. Save yourself the hassle and go with a trustworthy pet insurance provider. Your beloved furry friend deserves much better than what Petwise can provide.
Pet insurance claim
I'm really disappointed with how long it's taking to get my pet insurance claim sorted. I sent it in back in January, and now it's almost April with still no sign of the reimbursement. It's been causing me a lot of stress and uncertainty, especially since my vet sent in another claim three weeks ago which is also stuck in limbo. I'm worried that if the money doesn't come through soon, I'll have to foot the bill myself, which I really can't afford.
To make matters worse, Petwise only just acknowledged they received the claim today, even though my vet sent it directly to them three weeks ago. This doesn't exactly fill me with confidence in their efficiency and reliability. I'm scared that these delays will affect my ability to get my dog the medical care they need in the future, as the bills have to be paid on time. Honestly, I'm quite concerned about how Petwise handles claims and what it could mean for my pet's health.Pet insurance claim delay
I had a bit of a frustrating time with their pet insurance claim process recently. I submitted a claim back in October, and I've been waiting ages for it to be sorted out. It took forever to actually get through to someone on the phone about the claim too. The staff were friendly and said sorry, but it didn't really make up for all the hassle the delays caused. Overall, I wouldn't suggest using their pet insurance services after what I went through.
Claim processing delay
I must say that it's been quite frustrating dealing with the claim process at Petwise. We lodged a claim almost 7 weeks ago and haven’t had any updates for 4 weeks now. When we first contacted them, they asked for the full medical history but we haven't heard anything since then. This delay has put us under a lot of financial pressure because the vet bills keep increasing and we're paying interest on our credit card. We even sent more claims which are also pending but haven't heard anything back from them. All in all, we're really disappointed with the lack of communication and the slow processing.
New pet bed
I recently got a new pet bed from Petwise and I was really impressed with how good it was. The process of ordering it was easy and simple on their website. The customer service team knew their stuff and assisted me in picking the correct size for my pet. The prices were fair and pretty competitive compared to other pet shops nearby. My order arrived quickly and the delivery was fast and smooth. All in all, my experience shopping at Petwise was great and I would definitely suggest it to other pet owners.
Recent renewal for senior cat
Recently, I had to renew my senior cat's health insurance policy at Petwise, and it was honestly so easy. This year, my cat has been dealing with some health problems, so I needed a simple solution. Luckily, Petwise came through for me. The whole process was really straightforward and quick, and I managed to get my cat the coverage he needed without any trouble. I would definitely suggest their service for anyone looking for pet insurance.
Pet food and toys
I bought some pet food and toys from Petwise a few weeks ago and I have to say, I was really let down by the customer service I got. It was a struggle to place my order online and when I tried to get in touch to check on it, I didn't hear anything back for weeks. The whole lack of communication made me feel ignored and frustrated as a customer. I was hoping for a quick fix, but instead, I was just met with silence, which isn't good enough for any business. I know things can go wrong, but the way Petwise handled it was really disappointing. So, I've decided to take my custom elsewhere in the future.
Claim processing delays
I recently had a really frustrating experience with Petwise when I tried to submit a claim for my pet. I sent the claim to my vet back in January, but it took weeks for Petwise to actually receive it. From then on, it felt like I was just waiting endlessly for any progress to be made. The whole situation was really disappointing, especially because it was such a tough time for me as I had recently lost my pet. While the staff members were polite, they just couldn't seem to speed up the process which was really frustrating. I really hope they can improve their claim handling in the future so that others don't have to go through the same ordeal.
Pet Insurance Claim
I had a horrible time with that company when I tried to claim on my pet insurance after my dog died. It took them 6 weeks just to look at my claim, and it was only when I complained to the department that handles complaints that they did finally pay out. The customer service was so bad, even though they promised to reply in 2-4 working days, I was left in the dark with no updates or communication.
Insurance for older dog
I was really pleased with the savings I got on my 8-year-old boy's insurance at Petwise. I saved almost £200, and I also got better coverage for each year and a lifetime policy. I'm a proud owner of a healthy pedigree dog, and I'm really happy with my experience as a new Petwise customer.
Premium increase after first year
I was really shocked to see my insurance premium increase by 50%, especially as I haven't made any claims. When I called customer services to discuss it, they were completely clueless.
Pet insurance coverage
I bought pet insurance from this store recently and I have to say, I'm really impressed. The coverage options are great for looking after our furry friends, making sure they get the care they need. The prices are competitive and the claims process is smooth and reliable. It might take a little while for a claim to be processed, but once it's approved, you can be sure the payment will follow shortly. The customer service is also fantastic, they're always there to help with any queries or provide support. Well done, Petwise, keep up the good work!
My new pet fish
I recently got a new pet fish from Petwise and I'm delighted with it! They had a great variety of fish to choose from, and the staff were really helpful in assisting me to pick the best one for my tank. My fish is doing well and seems content in its new home, all thanks to Petwise!
Dog supplies
I've been getting things for my dog from this place for years now. But recently, they took ages to pay for my dog's operation. And as if that wasn't bad enough, they've gone and raised their prices like mad! It's just not on.
Dog insurance claim denial
I've just applied for my dog's insurance claim for a lump removal surgery on her leg. I've been insuring my pet all her life and followed the vet's advice, but unfortunately, they rejected the claim, saying it's a pre-existing condition. I showed them evidence of previous insurance, but they still wouldn't pay. It's made me feel frustrated and let down by the pet insurance sector.
Review with most votes
lovely shopping experience fro
I bought two dog pets Nazi and Lier. I love them so much. They have become more than pets to me and I always ensured they got the best feeding and care. However, on one of my do... Read onBy: Sasha