Where will you be going on your next holiday? And a question that is maybe even more important: where will you book your holiday? One company that offers holidays is Oliver’s Travels. But what kind of quality establishments will they offer? What kind of destinations will their range of holidays include? How clean and neat will their rooms and other facilities be? Will all the promised facilities be present at the location? Will it be easy to book a stay via Oliver’s Travels' website? And will Oliver’s Travels' customer service hear you out when you need them to answer one of your questions? The best people to inform you of such matters are the travellers that have stayed with Oliver’s Travels before. Read their reviews to find out a bit more about this holiday provider. Their opinions, comments, ratings and real experiences can help you to find out if Oliver’s Travels might be a good holiday provider for your next trip.
About Oliver’s Travels
Oliver’s Travels is a online booking website where you can find anything from chateaux, holiday homes and luxurious villas. The company was founded in 2003 by Ravi Sabharwal and Oliver Bell. Oliver's Travel offers places worldwide for you to stay during your holiday.
You can find them in countries such as Italy, France, Grece, Croatia, Caribbean, Cyprus, Portugal, Spain, Malta, Morroco, Gozo and more. That means you can stay in cities and regions such as Costa del Sol, Vidamar, Dubrovnik, Tuscany, Dordogne, Vidamar, Crete, Sicily, Burgundy, Canary Islands, Jamaica, Corfu, Dalmatia, Sorrento, Costa Blanca and more. They even have some locations in the UK and Ireland. Examples are Wales, Cotswold, Somerset, Cornwall and Scotland.
You can check their website for accommodations that are ideal for babies, toddlers, kids or teens. That way, everyone in your family will able to enjoy. After all, a family holiday should be great fun for everyone. You can stay in a villa, chateau or another establishment that you meets your requirements.
Trouble choosing accommodation? Check the recommendations some great ideas and inspiration. Oliver's Travels' recommendations show you the latest accommodations in their portfolio.
Oliver's Travels provides 5 reasons for booking with them. Are they really that convincing?
Services of Oliver’s Travels
You can book a stay via their website. Just select a destination or property to find some available options. You can add an arrival date and the number of guests to narrow down the search. That way, you will only see options that suit your travel details. Once you found an available holiday, Oliver’s Travels allows you to complete the booking online. The online travel company also has a customer service department to help you when you need some assistance.
Complaints, Compliments and Tips for Oliver’s Travels
Have you ever booked a holiday at Oliver’s Travels? If so, we would like to hear more about this. What was your holiday like? Dod you enjoy your stay? How easy was it to book a stay via their website? Was the establishment kept clean? Was the holiday really suitable for every member of your family? And what is your personal opinion of Oliver’s Travels’ customer service? Please add a review and tell us everything you think is important to know about Oliver’s Travels.
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Really awful experience, emails unanswered and now holiday cancelled without response! Really awful experience travel booked for 2020 and rebooked for this year! Emailed when they said they were open to change booking again for this year heard nothing other than automated reply. Have sent several emails and nothing… then today just an email to say the holiday was cancelled and deposit lost! I’m so disappointed particularly as I booked upon recommendation! Will avoid in future expensive lesson learnt and will make sure I tell friends and family to avoid too! I totally get we are in unchartered waters and everyone needs to navigate as best they can but feel superbly let down.
Money hungry Customer service is not a priority At Oliver's Travels it's all about how to get and keep your money. No openness ,transparency or honesty Only at the point of completing a cancellation form or asking for a refund do they then let you know about other options, such as deferring balance payments They hide behind 'we are agents for the owner ' as an excuse for poor customer service and an excuse to refuse refund requests.
Do not trust this company. The listed prices are not accurate. Booked a villa as per the listed price and recieved confirmation email on that price. Only for company to increase price by £900 less than 24 hours later due to a "glitch". Avoid.
We are due to travel to Darowen Barn, Wales for our family christmas holiday this December 2020. Obviously we have paid our substantial deposit and our final balance payment is now due. As it stands we would be unable to spend christmas together at this cottage due to the rule of 6. However, Olivers Travels insist that we are still able to travel to the cottage even tho we would be a party of 8 adults, 2 children and 2 toddlers from 4 different households. They believe not attending the cottage to be "our choice" despite the governments rule of 6. They point blank refuse to defer our date as we are not within a 6 week period which I find proposterous considering the current pandemic. They also point blank refuse to let us have our deposit in the form of vouchers to use at a time when we would be permitted to travel as a family of 12. Olivers Travels also refuse to let us pay our final balance payment 1 week before we are due to travel if travel is permitted. We became exetremely anxious about paying said final balance payment after receiving contradictory emails stating that our final balance payment could be refunded one minute, only to be offered the final balance payment back in bouchers the next. This is the worst company I have dealt with for holiday booking refunds during the current COVID 19 pandemic. I have been shcked and appalled by their bullish attitude. Basically, pay your final balance payment NOW or lose everything! Utterly apalling. Their lack of customer service and flexibilty at this time is truly unbelievable. Surely a contract entered into and written before this pandemic is now void. A little bit of flexibility and understanding would have been very much appreciated at this difficult time. We will never use this company to book a holiday again!
Oliver travels is appalling. Do not use them or book with them. I wish I had read reviews of them before I used them. I hope I can make as many people as aware of what a terrible company they are so no one else has to waste considerable sums of money. We paid for a French chateau in full, which we were due to stay at in May 2020 and were unable to travel due to Covid-19. They completely refused to refund us, even partially, despite us not staying at the property and obviously not creating any costs like cleaning, laundry, food etc. Every other travel company we had used went out of their way to help customers where as Oliver Travels are directly profiting from people during COVID.
Appalling service from Booked through Oliver’s Travels. Villa was of a really poor quality and not as advertised. Been waiting more than 6 weeks for a response to our complaint. Oliver’s Travels accepting no responsibility. Do not use Oliver’s Travels to book a holiday !!!
I'm booked on a holiday on September 5th. Due to CV19 I am now wanting to cancel. Oliver's Travels have sent me an email with a link to a form for cancelling stating that I need to fill this out or they will charge my card for the balance in 48 hours. The issue is that the form does not allow you to enter holiday dates after September 1 so it can not be used. I've emailed them three times and all I get is an auto email that states that they have disconnected all their phones and they will try to get back to me on email. However, I have not received any email replies to date. Has anyone had any luck cancelling or getting in touch with Oliver's Travels? Thanks, Gary.
All now sorted with Oliver’s Travels. It came down to a misunderstanding and everything is now resolved. Was not helped with not being able to speak on the phone, but now Megan came to the rescue I am pleased with the outcome.
DO NOT BOOK - Absolute Disgrace – Oliver's Travels / Villa Calo Bay. Please, please, please do not use this company or book this villa. Why, well let me explain – it was my father's 70th birthday in May and he had just recently been diagnosed with a medical problem. We decided that it would be good to book a family holiday as a surprise for his birthday, so we booked the Villa Calo Bay through Oliver's Travels for the 23rd – 30th May. My mother (pensioner) paid for the whole trip to ensure we could be together as a family. Then Covid-19 hit. I tried to ring Oliver's Travels but they are no longer using the telephone as means of communication. Various email were sent but replies were automated. I had asked for a refund (not unexpected in the current situation) and I eventually got a reply offering a change of dates into next year (which we could not do as a whole family) or a cancellation. I even asked them to contact the villa owners and ask if it could be refunded due to the circumstances (as Oliver's Travels are stating they are only the agent). They all came back with a resounding NO. So at the last minute I had to take the cancellation option and claim through my insurance – which has now come back as a refusal due to the fact I was offered a change of date!!!!! (beware). Again I have wrote to Oliver's Travels and have no reply (but I find it funny they can reply to posts on this site????). So now my mother is £2800 out of pocket and due to this we cannot even book a hotel in the UK not the lockdown is lifting. I find the whole matter a disgrace and I do not want any other familys to end up in the same situation. Yes, I find the whole Covid-19 situation terrible, but companies should not be taking and keeping people's money for holidays they have not delivered. Both the airline and car rental company both paid what we paid back – no question.
I would never take a chance with a travel agent that I don’t know personally ever again. Lost my $1,200 deposit for a trip we cannot take due to Covid19. Everyone has their challenges during this pandemic but I seem to be the only one getting screwed in this transaction. I had to reach out to Oliver’s Travel five times to get them to cancel due to a travel ban. They are helping no one. My travel agent I typically use communicates and offers unique ways to make situations like this less painful. Oliver does not communicate and apparently is using my deposit money to help with their own operations... I’ll never take a chance again. I’m so disappointed with how this company has behaved.
I can only concur with all of the other posts. They have nearly £5000 of our money for our family holiday - and won’t give us a refund even though it seems likely that we can’t travel. Some none sense about our deposit being with the villa owner thus not down to them - rubbish! My contract was with Oliver’s Travels not so spurious villa owner in France. Anyone taken legal advise here ?
Oliver’s Travel’s can hardly contain their excitment as their CEO tells us about his revolutionary ‘Oliver’s way’. Hand picked villas, meeting stringent requirements seem to represent nothing short of holiday heaven.
You will likey be lulled into imagining that the divine Oliver himself has walked barefoot around your prospective rental, meticulously sniffing in every corner, wiping a laguid finger along the top of the picture frames, checking all is in pristine order. Should anything fail to be perfect, you will calmly assume that Oliver will personally descend and come to our aid if any part of your dream should disappoint.
Well, sorry to burst the bubble.
Olivers travels is, in fact, a parasitic little ‘middle-man’ business. They do nothing much more than re-advertise villas which are owned by other people on a website run from Unit 6 in Clapham. They don’t own or manage the villas; they just take your cash and book the villa in your name, after taking a cut. They will then try and sell you their own ‘concierge services’. They are not a travel agent. They are not ATOL members.
Your contract will be with the villa owner, not with Olivers. This means it is between you and some distant faceless person when the drains block or the pool goes green or someone parks across the Villa driveway. Oliver’s have slipped off like a slippery thing in the night.
Their advertising is slippery in extremis. Yeuch.
From their website’s ‘Our Villas’ ...
“Quirky, stylish and full of character, they’ve been handpicked by our knowledgeable destination experts who are the best in the business. So one year you could be in a medieval castle, and the next you could be soaking up the sun on your very own private island.”
Compare this to the wording in the Terms and Conditions :
“We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.”
Wow! They don’t endorse anything they sell! But surely their knowledge is worth the cut they take? Again, from their website:
“They know their destination(s) back to front and inside out; always sniffing out the next villa, chateaux and holiday home to add to our portfolios. With a no-nonsense approach, they only list homes that they would happily stay in themselves. “
But from their legally binding terms and conditions:
“Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours”
Wow! They don’t even express their own opinion of the properties at all either!
But what happens when Oily Oliver’s ‘hand-picked’ and supposedly meticulously selected villa is a complete dud, and the owner has been less than transparent about its drawbacks?
We arrived at our ‘luxury’ villa on the Costa Brava to find a building crane blocking our view of the Med. On the Monday after our arrival, the builder’s turned up in their vans with concrete cutters, cement mixers and radios. Our villa was unusuable every weekday of the holiday.
So much for ‘hand picked’. Perhaps he should have used his eyes and ears when picking the villas.
The subsequent nasty wrangling about trying to get a few euros compensation (payable to charity) is beneath contempt for a ‘luxury’ provider.
Olivers Travels is not a cool, sophisticated, selective holiday provider. It is a slippery outfit running a very low value-add middle-man business. Most worryingly, their advertising gives an impression of responsibility and selectivity when they in fact they have neither.
They have lovely villas and website but during covid they have been utterly awful, bad communication, took my elderly mothers thousands and left her with something they knew full well she couldn't use. No opportunity to change dates, vouchers etc. Just took the cash. So disgusting
Having used Olivers Travels for a family holiday in Crete and paying them a considerable amount of money for the privilege it is totally unacceptable that we have to try and obtain a refund via our insurance company as it had to be cancelled due to the pandemic. They have on the face of it pocketed my money and cut me loose. Surely this type of practice should not be allowed. Who has my money the Vila owner or OT. Reading some of the comments it looks very obvious that OT have it and are refusing to give it back. All businesses have been affected by this terrible infection. My business has acted honourably and given back deposits where machinery has been ordered but contracts lost or put on hold. We have communicated and tried to help our customer base not just laughed all the way to the bank. When I email them surprise surprise I get no response. THIS IS NOT A COMPANY I WOULD DO BUSINESS WITH AGAIN
BEWARE OF THIS AGENCY .This agency is a total fraud. We reserved from Spain a villa in Sicilia for summer 2020 just a few days before covid crisis started. In current situation we wont be able to go there for holidays as Spain borders will be closed for sure and Im trying to recover my deposit of 1550 pounds and the say its no possible with no other explanation that the terms and conditions includes a not refound clause in case of cancellation Considering this is a case of force majeure they should refund all the reservation deposits
Have never come across such a corrupt organisation as Oliver’s travels. We booked a villa in Croatia for end May. Oliver’s travels claim to be an agent, creating contracts between traveller (me) and villa owner. However what came to light when I asked for a refund due to the covid situation ( they flatly refused) is that the villa owner has confirmed to me directly that there is no contract between us (my agreement is with Oliver’s travels) and that Oliver’s travels have only paid him the deposit and not the balance as they consider the villa holiday cancelled. Oliver’s travels meanwhile say that the full amount was passed to the villa owner. Let’s hope CMA, trading standards and small claims courts take this disreputable company down. My review for Oliver’s travels is zero stars all round but the web site won’t let me reflect that.
Categories Alternate Text Venke For companies Review of Oliver's Travels Venke 1 review 1 star: Bad Just now Our long week-end famlily vacation from… Our long week-end famlily vacation from April 30th to May 3rd in the Cotswolds was booked in January 2020 and paid in full at the end of the month. When it was clear to us that we could not travel due to Government imposed travel bans / restrictions, we contacted OT to get a refund due to circumstances totally out of our control. This was flatly denied and they could only refer to the contract, which, by the way, is very unfair and only takes care of OT and the property owners' interest. In the midst of this OT kept sending final count down emails about how excited we must be over our upcoming vacation and that they would charge my credit card a safety deposit !!! They acted as if they were totally oblivious to the unprecendented situation we're all in and actually in this way encourage people to break the Government imposed travel restirctions. I find this both morally wrong and highly irresponsible. The only thing they could offer was a "cancellation invoice" and in this process they ended up claiming I had only paid the deposit and not the full amount. I had to document the payment and also forward them their own email dated back in February 2020 confirming the rent had been paid in full !!! What a mess ! Venke
Warning do not book with this operator. We are absolutely furious at their blasé attitude, inability to read emails and couldn’t care less attitude towards what was supposed to be our honeymoon. They are taking advantage of the CoVId situation to not give refunds . They have told us the villa isn’t ready for our booking and yet they refuse to speak to us to or let us have a refund. We don’t want to rebook because the trust has gone. Seen all the recent reviews and can’t believe they think their customer service is acceptable. They are clearly making many people very angry.
SHOCKED AND APPALLED! A group of friends and I reserved a chateau in France back in February through Oliver's Travels prior to the spread of COVID-19. Over the past week, the French government has ordered MANDATORY self-isolation with no exceptions and the EU has closed its borders. Any reasonable company such as Airbnb, airlines, etc have accommodated their customers' previous reservations by allowing fully refundable cancelations as a result of these mandatory restrictions to counter the spread of COVID-19. NOT OLIVER'S TRAVELS! Nope they would rather take advantage of the situation and make a quick buck. They refuse to refund our reservation stating that only reservations made after 02 March will be refunded. That is the absolute most ass backward policy. So you would rather honor people who knew about ever growing threat from COVID-19 rather than the people who had no idea. Your company and customer service is a joke! Good luck in the future with a hit to the tourism industry because with customer service like this you are certain to fail.
There are currently 23 customer review posted about Oliver's Travels. On average, they received a star-grading of 3.2/10, with 13% of the reviewers indicating that they would buy from the brand again.
What services or products do Oliver's Travels offer?
Oliver's Travels is mainly active in the Holidays & Trips category, more specifically with Cheap Holidays, Special Trips, City trips, Accommodation.
I have read all the reviews. What now?
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