Skiworld Reviews
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Chalet Accommodation
Our cabin at Pere Joseph 2 was a massive let-down. The room they gave us was more suitable for kids under 10, so the two of us adults kept bumping into each other. We complained about a broken bed, but it was never fixed, so my daughter had to prop it against another to stop from falling out. The lounge only had enough seats for 5 people, not the 12 they promised, so there was never enough space to sit. The so-called heated ski locker was just an outdoor cupboard, which couldn't fit all our skis like they said. The food was awful - it tasted frozen and reheated, with lukewarm meals and fruit that was inedible. The place wasn't very clean either, with bins left full and sinks all dirty. To top it all off, the Skiworld staff didn't know much about the resort and acted unprofessionally. All in all, it was a total let down.
Cancelled holiday, no refund
I was really looking forward to my ski trip with Skiworld, but they ended up cancelling it on me. I tried to get a refund, but they were impossible to get hold of and completely ignored me. Instead, they offered me a credit note for a future holiday with them, as if that could make up for the disappointment of my cancelled trip. Not cool, Skiworld, not cool at all.
Catered chalet plant-based food supplement
During my recent trip to a catered chalet in Val Thorens with a group of 17 friends, I had a pretty disappointing experience with the plant-based food options. I had to pay an extra £29 for the plant-based meals, only to be served meals that were not up to scratch and definitely not worth the money. The staff didn't seem very knowledgeable about the menu options or dietary requirements, which made things even more frustrating. It was a bit of a nightmare food-wise. The best meals I had were on the two nights when the staff were off duty and I had to cook my own food. After I complained though, I did manage to get a refund for the subpar service.
Ski equipment rental complaint
I had a bit of a rubbish time with the ski equipment rental company that this organisation uses. The line to get our gear was way too long, lasting a stressful two hours, and the people in the shop were really rude and didn't seem to care if the equipment fit properly. I tried to contact Skiworld by email to talk about my worries, but unfortunately, I never got a reply, even now. It's pretty clear that looking after customers isn't something they're bothered about.
Chalet in Val d’Isère
We rented a chalet in Val d'Isère, but it turned out to be an apartment within a chalet. The rooms were small, but the common areas like the living room and dining room were spacious. The location was great, but the hosts were a bit unprofessional. Instead of helping us, they spent more time gossiping about guests and sharing party stories. The "resort manager" was no better, as she also engaged in unprofessional behaviour rather than ensuring her team was doing their jobs properly.
Our room had a bathtub with no room to stand and take a shower. We thought we booked through Iglu Ski, but it turned out to be Skiworld without our knowledge. The resort manager blamed us for not checking in advance, even though it wasn't our mistake. The kitchen was old and dirty, with outdated pots and kitchenware. The meals were delicious, but it felt strange to eat English food in France, especially pasta and chicken pie.
They had promised to clean the rooms on Wednesday, but all they did was make the beds and didn't even change the towels. Thankfully, the airport transfers were the only thing that went smoothly.Catered chalet experience
The chalet was absolutely lovely and the hosts were so welcoming and thoughtful. But I have to say, I was a bit let down to discover that all the food, apart from breakfast, was precooked off-site, packaged up, and then heated back up. It kind of took away from the whole authentic catered chalet vibe I was hoping for. Unless they switch things up, I probably wouldn't go back.
Snowboard rental
I hired a snowboard from this place not long ago but had to cancel my booking due to some unexpected issues. I was quite surprised to learn that they don't give refunds or credit, unlike big resorts. I tried to talk to the owner about my situation, but they were really rude and didn't want to help whatsoever. I would recommend anyone thinking about renting from this place to spend a bit more money at a resort instead.
Ski package purchase, unnecessary ski carriage charge
Be careful when booking with them! I booked a ski package recently and was surprised to see they charged me for ski carriage, even though it was meant to be free. It ended up making my ski trip even more expensive than it already was. Luckily, I phoned them and got the money back. Apparently, they have an agreement with an airline for free ski carriage, but still tried to charge me. I was not happy with that at all!
Ski holiday transfer experience
Our transfer experience to the ski resort was actually really disappointing. We ended up arriving late at the airport because of some unexpected issues, nothing to do with Skiworld, but what happened after that just made things worse. There were a lot of mishaps and the communication was pretty bad, so we felt pretty frustrated and ignored. We get that flight delays aren't their fault, but the way they handled things was really disheartening. No one told us we'd be sharing the transfer with a bunch of other flights, so we had to wait around on the bus for ages. And not being able to grab any food while we waited just made things even more annoying. Then we had to switch at Moûtiers with our young kids and loads of luggage, which just made the journey even longer. We felt like Skiworld didn't really have our backs when we needed help. The whole travel ordeal lasted 17 hours, so we were exhausted and didn't even have access to basic stuff when we got to the resort. It was a pretty rough start to what should have been a fun ski trip.
Chalet joly chartered chalet
Skiworld We as a family have been on ski holidays over Christmas for last 4 years and we generally take a couple of ski holidays every year, I have never felt that the standard of service I have received previously would warrant a poor review
letter of complaint since any problems we have encountered previously have been very minor and not worth mentioning .
On this occasion i felt this was an exceptional circumstance where the standard of service has been shocking. We are familiar with the set up and flow of catered chalet holidays since when we were on the bus the skiworld rep only gave a short piece of info about the journey time and break stops on the way, there was no information provided about the resort or events over Christmas but we thought this would probably come at the chalet from the host. When we arrived I thought we would get the usual cascade of information about what was happening in the resort however this never came. There was a catalogue of problems which it was clear that no one was taking ownership of nor did we get communication about the issues raised.
The rooms were very basic and small and pokey!
We never had any tea or coffee made for us, at breakfast or at any other point, The plates were never warmed for our breakfast or dinner making our meals cold very quickly, except on one day when someone different served breakfast. We complained about the temperature in the room for 4 days as the radiator didn't work, then on the 5th night a oil heater was left outside our door to address the situation.
We complained about the smell of sewage in our room (5) on arrival at the same time as the radiator and it was clear that our complaints weren't being taken seriously and despite complaining every day the smell was ALWAY present which meant it was very unpleasant returning to our room and apparently skiworld were already aware of this issue of sewage.
One of the days when I came back from skiing several people said they had had to have a cold shower, and when I waited for the water to heat up there was still no hot water, however someone did come around to address this problem. I had to wait a further 5 hrs for the water to heat up to have a short warm shower. It was never explained what had happened to cause this problem or what had been done to put it right and my wife had to let the heating engineer in to do his work as there was no staff member at the chalet.
The chalet seemed to be generally poorly equipped, although we were told it had been refurbished this season. It was difficult to see how it had been refurbished since I couldn't see any new items in the chalet.There was mould on the bathroom ceiling also the chalet had very little sound proofing and every morning we were disturbed by Staff arriving and going up the stairs with shoes on and being noisy banging around in the kitchen. No first aid kit in the kitchen or anywhere else and no fire procedure briefing.
No television,. No key for the door to the individual rooms or the communal door for 3 days leaving all our possession at risk, there were 2 guests we had never met before that we were sharing with which made this situation awkward.
No shower gel, but a 1 inch square piece of soap! Initially no Christmas tree or Christmas decorations, and then when one did arrive there was nothing to put on it.
This meant there was no special Christmas feel to our holiday for the first half of our holiday. No firewood for the log burner, and when we asked for some repeatedly, it took 3 days to arrive.
The table has a bench arrangement which means that everyone has to move if one person on the end wants to get out from a corner.
We asked for a change of towels towards the end of the week since we couldn't dry our towels properly due to the radiators and heater in the bathroom being out of commission and whilst we were promised them we never got them.
The skiworld website states the bathroom will be cleaned once a week and this never happened.
Waste bins were never emptied!
We had to ask for toilet rolls and when they arrived we had to distribute ourselves and replenish throughout the holiday.
There was a heater in the bathroom which was meant to keep that very small area warm however it worked for 5 mins and then stopped and never worked again.
There was a snow shovel however it appeared that it wasn't part of the hosts duty to clear the treacherous path from the steps to the door of the property.
The steps leading to the road were never cleared although perhaps the duties for this should be shared between skiworld and other chalet hosts using the same steps which iced up regularly making the steep decent into the chalet difficult.
The afternoon cakes were well made but then this was left out until 9 pm some nights before being cleared away generally by ourselves .
The cleanliness of some of the crockery was a little poor.
On the morning of the last day it didn't seem that it would be a problem to make the breakfast 30 mins earlier to send us off with a hot breakfast instead of a bacon sandwich, which we weren't allowed to eat on the coach during the 3 hour coach journey.
When we were leaving and trying to get a coffee and move our cases before we went, there were crates of food all over the kitchen being unloaded ( Not sure why The staff chose this time to do this task creating a trip hazards not to mention the leaking pipe under sink giving me a wet sock to go home with. There was no ownership, feed back or explanation around any of the issues raised, I was sadly disappointed with the whole experience and the service of skiworld.
Review with most votes
Unbelievable experience
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