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Car Hire
I booked a car with them about a month ago for July 2022 of this year and they advised earlier this week that no car is available.
There are now very few cars available and the prices have increased 5 times.
I am presently trying to communicate with them to resolve and this involves a series of emails where they do not read what I say and spout back nonsense.
They say they are still trying to resolve, but I am not optimistic.
I booked flights, accommodation for a month around this car hire and have been enormously let down.
Unless I resolve with them never again.car rental
I used to be a very loyal customer of easyrentcars.com (and later qeeq.com after the rebranding/taking over) for quite some years. I always liked the simplicity of their website as well as the very competetive offers. I used them multiple times on different continents.
However my very latest experience with the customer service has clearly turned me away from using this company again.
I've booked a 2 weeks trip to Sardignia in July 2021. The selected supplier was Budget, the car provided is promised to be Fiat 500L (please note L in the model name, it is important) or similar.
After stepping out from the plane in Sardignia I went towards the Budget office, and I was told that the car that I'd booked is Fiat 500 (without L).
However the price for the car was the same as I had in my confirmation email.
For the ones not very familiar with the Italian car market, Fiat 500 is a tiny 2 doors with a trunk of 185 L, while Fiat 500L is a 4 doors mid class high roof family car with a trunk of 400 L. We traveled as a family of 4 including 2 kids so one can imagine that we absolutely needed a ... car.
I tried to argue on the Budget counter but they told me that this is how the booking came through from qeeq.com, and if I need a ... car I can buy an upgrade for the car 3 levels higher because they had nothing else in stock.
So I called qeeq.com and spent almost an hour on the phone trying to find some suitable solution. What the guy on the phone literally had been doing, he opened their website, entered my dates and location and tried to find another car supplier around. Unfortunately nothing was available. I have no complaints about this part though, he at least tried to be helpful.
Finally, having no options, I signed up for the tiny Fiat 500, forcefully packed all our stuff and kids into the car and drove my way.
Fast forward, after being back from the trip, I again contacted qeeq.com customer support asking for the explanation of the situation. They said they were going to request an explanation from the Budget.
After a couple of months back and forth communication, Budget said, you get what you paid for.
Multiple times I demanded that qeeq.com support to admit that they (or their IT systems which is the same) made a mistake while making my reservation. Every time they just ignored it. Neither the support ever explained me what actually happened. Finally they offered me a "good will" €50 voucher (probably just because I annoyed them) which I could spend on their website but I declined it.
Summarizing: I won't again book with the qeeq.com because I want to be sure that I get what I expect (even if costs slightly more).
If I book big car, I want to get a big car. If I book a convertible, I want to get a convertible. If the service provider makes a mistake, I do tolerate it if they accept and learn from it, but I don't see any reason to keep using the service that doesn't provide a reasonable feedback.
There are many more other aggregators around, use them or even better try to reach the rental companies directly.
About Qeeq
Car rental companies have been a lot of help to a wide variety of individuals in the world today. From businessmen that travel to different countries and need a car for free movement within the country, to homeowners that need a van when they are moving into a new home, and even the youths that want to impress their loved ones during a romantic night out; car rental companies have been a source of joy for individuals that need to use the services of a car, without having to purchase one. While there are a lot of good car rental companies that are a source of joy to their clients, there are also terrible rental companies that have brought sorrow to their clients. And differentiating between the two is impossible for an amateur. Hence, some organizations have been formed by a coalition of a variety of trustworthy car rental companies, and Qeeq claims to be one such. But do they have a good track record? Are their personnel attendants friendly and dedicated? Our answers will be coloured with bias as we have not had direct experience with them before. We, however, suggest you read honest customer reviews of Qeeq dropped for them by their real customers to get suggestive answers to your questions.
About Qeeq
Qeeq was established in 2017 to make the travels that individuals undertake an easy affair, regardless of their location, or their destination. Being a coalition of a wide variety of car rental companies from all over the world, Qeeq is said to offer its customers the opportunity to glean information about a variety of car rental companies, compare company prices, and the locations for which they are available, all on their website. This feature also allows Qeeq to assure their customers of the best car rental prices available when they use their website. To commemorate their services, Qeeq was awarded the Gold Award for the car rental category of the Magellan Awards in 2018. 2019 also gave them a shot at the World Travel Awards, for which they eventually ended up as nominees.
Products and services of Qeeq
Minivans, 4-seater vehicles, hatchbacks, salon cars, and a wide variety of cars are available for hire at Qeeq, with no deposit plans, and free cancellation of scheduled rentals. This free cancellation policy allows customers to receive a total refund of their money if they cancel the rental before the speculated time of pick-up. All Qeeq vehicles are claimed to be insured and are affirmed to come with an offline GPS installed. Requirements for renting a car at Qeeq varies with the various car rental companies, but the ones that are shared by all of them include the provision of a Driver’s License with its minimum holding period being 1 year, a printed voucher from their website, a valid ID card, and a credit card bearing the drivers name.
Compliments, complaints, and tips for Qeeq
How did renting a car at Qeeq vary from renting a car directly with car rental companies? How would you honestly rate the efficacy of Qeeq, after experiencing their services? You are also welcome to leave in your feedback, any useful tips, or suggestions for Qeeq, including any complaints that you have about their services.
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Categories Qeeq
Car services | Car Rental Reviews & Experiences
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Seite online seit: 5 February 2021
Letzte aktualisierung: 29 November 2024
Review with most votes
car rental
I used to be a very loyal customer of easyrentcars.com (and later qeeq.com after the rebranding/taking over) for quite some years. I always liked the simplicity of their website... Read onBy: Dmitri Tsoy