HelloFresh Reviews
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Surprise delivery
I woke up one day and found out a package was on its way. I was so confused because I haven't ordered anything in ages. Checked my account and realised they even took my money without my knowledge! I tried contacting them but it's been 2 weeks now and still no response.
Great food deal
The food deal was really good, but those salespeople who come in uninvited can be so annoying. They need to relax with that. I shouldn't have to keep telling them to go more than once!
Hello fresh
Very disappointing. Missing recipes card. Confusing information on ingredients and cooking method. Website is incredibly slow. Limited options. No customer service only an automated service bot.
5 meal weekly delivery
I have been using Hello Fresh for over a year now and apart from the odd times that something has been missing it's been great.
Sadly since the COVID 19 pandemic I was identified as vulnerable medically.
To allow for this I updated my order from three meals a week to five.
Over this period of time I have come to know the delivery driver who drops off my box without fail every Monday.
On the Sunday I received my normal message to say my Hello Fresh box would be delivered on Monday.
Monday by around four o'clock I had not had a text or email so I thought I'd contact the delivery company. I was informed that although they had received an order for delivery they had not received the box.
Next stop Hello Fresh - having spent time trying to actually call them - impossible to find phone details on the site! I spoke to someone and explained the situation. They then went off to investigate and emailed me back to say that the delivery company had misplaced my box and that it would be dispatched for Tuesday or Wednesday.
Ten minutes later I received another email telling me that I would no longer be getting any delivery at all that week. I explained that I'm a vulnerable person and that I have been dependant on this weekly since the pandemic. Again I was told no nothing they could do about it - but they'd put the money they had taken from my account towards my delivery the following week.
I then asked for this to be escalated - only to be told they could do nothing to help me. Again I asked for it to be escalated.
At this point three different advisors sent me the exact same email saying they could do nothing to help me.
I wrote a final email on Tuesday virtually begging them to think outside the box in trying to get this resolved - guess what no response!
Having spent well over £2,500 over the past year with them, recommended others to them and been what I consider a loyal customer even prior to the pandemic - this is how they respond.
To say I'm disgusted is an understatement - I do wonder if their CEO Dominik Richter and Thomas Griesel approve of this customer service and if they use the so called service themselves would they have encountered the same indifference that I have just been through.
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Great Idea
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