HelloFresh

All reviews

HelloFresh

67% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

L
Leo Ryan
We have used Hello Fresh for several months, initially we had the odd ingredient missing but lately the service has been much worse. We have had more missing ingredients, several missing recipe car...Read on
A
Alisha
Hi ,don't know about others, but I liked this idea. I tried it for two very first day .Affordable price at door step should must be appreciated. Of course this type of services can not be continue...Read on
A
aiPxvpay
D
DExWtSbs
S
Samantha Grove
Very disappointing. Missing recipes card. Confusing information on ingredients and cooking method. Website is incredibly slow. Limited options. No customer service only an automated service bot.Read on

All reviews (6)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Three meals per week (not now)

    We have used Hello Fresh for several months, initially we had the odd ingredient missing but lately the service has been much worse. We have had more missing ingredients, several missing recipe cards and delivery has also been an issue, (the latter may be out of the control of Hello Fresh?) Delivery times are often not as stated by the delivery agent and we have several damaged cases, the worst being very wet boxes with some of the contents sodden and ingredient bags being soggy and falling apart. I do not expect to have to contact the company to address missing ingredients and/or recipe cards, they should be better than this.
    Having said all of the above the general quality of the food is good.
    Will I return to hello Fresh? Not sure yet, definitely not if the service does not improve. I will continue to discuss these issues with other Hello Fresh users to see if it gets better.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Great Idea

    Hi ,don't know about others, but I liked this idea.
    I tried it for two very first day .Affordable price at door step should must be appreciated. Of course this type of services can not be continued for all the days but quality and unseasonal items made me surprised .
    Now, this is part of our weekend and some times on working days too.
    5/ to 10 pounds for two to four is quite affordable.
    I liked it.

    viagra vs cialis


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Hello fresh

    Very disappointing. Missing recipes card. Confusing information on ingredients and cooking method. Website is incredibly slow. Limited options. No customer service only an automated service bot.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    5 meal weekly delivery

    I have been using Hello Fresh for over a year now and apart from the odd times that something has been missing it's been great.
    Sadly since the COVID 19 pandemic I was identified as vulnerable medically.
    To allow for this I updated my order from three meals a week to five.
    Over this period of time I have come to know the delivery driver who drops off my box without fail every Monday.
    On the Sunday I received my normal message to say my Hello Fresh box would be delivered on Monday.
    Monday by around four o'clock I had not had a text or email so I thought I'd contact the delivery company. I was informed that although they had received an order for delivery they had not received the box.
    Next stop Hello Fresh - having spent time trying to actually call them - impossible to find phone details on the site! I spoke to someone and explained the situation. They then went off to investigate and emailed me back to say that the delivery company had misplaced my box and that it would be dispatched for Tuesday or Wednesday.
    Ten minutes later I received another email telling me that I would no longer be getting any delivery at all that week. I explained that I'm a vulnerable person and that I have been dependant on this weekly since the pandemic. Again I was told no nothing they could do about it - but they'd put the money they had taken from my account towards my delivery the following week.
    I then asked for this to be escalated - only to be told they could do nothing to help me. Again I asked for it to be escalated.
    At this point three different advisors sent me the exact same email saying they could do nothing to help me.
    I wrote a final email on Tuesday virtually begging them to think outside the box in trying to get this resolved - guess what no response!
    Having spent well over £2,500 over the past year with them, recommended others to them and been what I consider a loyal customer even prior to the pandemic - this is how they respond.
    To say I'm disgusted is an understatement - I do wonder if their CEO Dominik Richter and Thomas Griesel approve of this customer service and if they use the so called service themselves would they have encountered the same indifference that I have just been through.


Others also viewed

The Whisky Barrel brand logo for reviews of food and drink products

The Whisky Barrel

1 reviews

Are you, or do you know somebody who is crazy about whisky? And are you therefor still on the search for the perfect place to purchase a bottle of ...

Planet Organic brand logo for reviews of food and drink products

Planet Organic

1 reviews

Are you keen to fill your body with organic only foods? Are you seeking a source to supply all your health foods? Planet Organic offers you this ch...

Wiltshire Farm Foods brand logo for reviews of food and drink products

Wiltshire Farm Foods

16 reviews

Healthy food, ingredients and recipes are becoming more and more popular. But when you have a busy life with a demanding job, lots of hobbies and m...

Chocolate Trading Company brand logo for reviews of online shopping for Order Online products

Chocolate Trading Company

2 reviews

Do you have a friend you want to cheer up, or do you want to thank your colleague and are you out of ideas. When you really want to make somebody h...

HelloFresh

Are you in need of some ideas for new meals that you can put on the table? Or are you just not in the mood to do some grocery shopping? For those who have no time or are a bit lazy when it comes to preparing food but do want to eat a healthy meal every evening, there is HelloFresh. But what exactly do you get when you order a food package from HelloFresh? Will it indeed be fresh, healthy and, above all, tasty? Will the delivery service of HelloFresh send you your box in time for dinner? Will the recipes be easy to make? And what is the customer service of HelloFresh like? Read here, on BritainReviews, reviews from people who already tried HelloFresh. Their reviews, filled with their experiences, ratings, comments and opinions, can help you decide if HelloFresh sounds interesting enough to try it yourself.

About HelloFresh
HelloFresh is a food supplier. The name of the company already gives it away: they only deliver fresh products. If you are a member of HelloFresh, they will do some grocery shopping for you every week. These groceries will be enough for three to five complete meals and they deliver it to your home for free. They also include a recipe so you will know what to do with all those ingredients. Do you want to try it first? Then, you can order a trial box. Products used by HelloFresh only get through the screening if they are fresh and tasy and if the supplier is transparent about where the product comes from. Does the supplier treat the plants with respect? The recipes also have to conform to a couple of criteria. For example, HelloFresh prefers to use vegetables that are no longer generally known by just anyone. Think of the so-called forgotten vegetables that fit the season. In winter, you can expect parsnip (not everyone is happy with that) but also rutabaga, kohlrabi and kale. In summer, it will be meals featuring turnip tops, purslane and asparagus that can be found in the box. Because the products are bought directly from the supplier they mostly don’t contain any additional seasoning of flavouring. Even more healthy!


Services of HelloFresh
To make it easier for you, the recipes are easy and only cost about thirty minutes to make. Also convenient: HelloFresh has already calculated the nutritional value so you know how many calories, carbohydrates, fats and proteins you will take. This is useful if you are on a special diet or just want to keep an eye on your nutrition. Also important: to avoid waste of food, HelloFresh donates leftover products to food bank. The carbon from the boxes will be recycled and for new boxes, they use as much recycled stuff as possible. HelloFresh also has a useful app which can contain all your recipes so you have them with you always.

Complaints, Compliments and Tips for HelloFresh
Questions about, for example, delivery, recipes, ingredients or payments are answered enthusiastically by the customer service department of HelloFresh. Even more so: They would love to hear what you think of their recipes.