GreatArt - Overall Rating based on 23 reviews
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Online art supplies purchase
I ordered some art supplies online a while back but haven't heard anything about when they'll be dispatched or delivered. I've tried getting in touch with customer service a few times over the phone and through email, but no luck. On the website, it says my order has been dispatched, but there's no tracking details. If I don't get my order or an update by the end of the month, I'll have to get in touch with my card provider to sort out a refund.
Art supplies purchase
1) It would be great if they could send an email once the order is dispatched. I kept having to log into my account online until I saw that it had been dispatched.
2) It would also be really helpful if they could share the tracking number as soon as they have it. I know the items come from Germany and are delivered by DHL in the UK, but they don't give you the tracking number unless you specifically ask for it.
When I got in touch with Customer Service about the estimated delivery date and tracking number, they got back to me really quickly each time. They were also really good when something was missing from my package - they arranged for a replacement to be sent from the London store straight away.
Overall, their customer service was fantastic, but making a few small changes to their shipping process could make the waiting experience even better for customers and reduce the need to get in touch with Customer Service.Artistic tools
My son had at tender age shown a trait of becoming a great artist and I needed to support him. I am one parent who allows the talent of a child prevails over my selfish interest or wishes. My support for him was to also make sure she's equipped accordingly. So I wanted to buy tools for him. However, knowing where to buy the tools and quality ones were the major challenges then. He needed items like brushes, paints, papers, frames and so on. At the end, GreatArt happened to be the one who deals on every product an experienced artist and upcoming ones need to live the life. On their website, I made a selection of items to be delivered to my son and that has really been helping in his drawings and all that. Thanks to GreatArt for your sincerity.
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Artistic tools
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