Armor Lux Reviews
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Reviews (23)
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Knit Pullover purchase
I bought this really cool knitted jumper from a store in November when they were having a 30% off deal. But would you believe it, a week later I received an email from them saying they'd actually run out of stock! So frustrating. I had to contact their customer service and they weren't very pleasant, to be honest. They claimed their stock wasn't updated... do they expect me to believe that?<br>Then in January, during the sales, I saw that the same jumper was back in stock (presumably someone returned it, who knows). So, I decided to order it again. I received a confirmation email and they took the money from my bank account. However, after 10 days, there were no updates. I checked my bank account and the payment had disappeared!<br>Once more, I suspect their stock wasn't updated and they cancelled my order without even informing me this time.<br>It's just awful.<br>I make an effort to be eco-friendly, avoid purchasing items from China or other places, and I'm willing to pay more for a product made in France. But unfortunately, it seems impossible... at least on this website.
Slippers with special offer
I recently bought a pair of slippers from this company which had a deal of 50% off the second one. I checked the size guide on their website and decided to go for a size bigger like they suggested. But when the slippers arrived, they were still too small for me. So, I got in touch with customer service to ask about swapping them as I really liked them. Unfortunately, they said I'd have to send the slippers back, get a refund, and then make a new order. The customer service rep also mentioned that I wouldn't get the original discount I got on my first purchase. I thought that was a bit harsh and unfair, seeing as it was just a sizing error on my part.
Disappointing shopping experience
I popped into the store in Crozon this morning and decided to try on a model that cost £189. When I asked the sales assistant for assistance with selecting the right size in the fitting room, she told me it would take over 5 minutes! I was hoping for her to help me out, but it seemed like she was in a rush to go for lunch. Because of this, I didn't end up making a purchase as I didn't want to be stuck in the store. Seeing that kind of attitude was really disappointing. I'll look for another brand that offers better customer service. I recommend avoiding this store!
Awaiting refund for an online purchase
I'm really let down by how this company has handled things. First, my order didn't arrive, and then they told me a refund had been issued, only to now blame my bank. I can't believe they aren't owning up to their mistakes. I've had enough and will be taking matters further by starting a chargeback with my credit card provider.
Review with most votes
A lovely raincoat for the weat
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