Chums24 reviews
This score is based on 24 genuine reviews submitted via BritainReviews since 2019.
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I have to say, my experience with this company has been really disappointing. I sent in my order through the post, but since then I haven't heard anything about when it will arrive or any answers to my questions. The email they sent me was no help at all, just numbers that didn't tell me anything important about my order. And on top of all that, the charges for calling them are way too high. I definitely won't be buying from them again.
Missing Trousers
I rang them up asking about my trousers but they haven't got a clue. I tried to get a refund but they just ignored me. The reviews said they would reply within 24 hours but nothing. The clothes might be cheap but the customer service is just as bad. I wouldn't advise anyone to use them unless you have the patience of a saint. Just look at all the bad reviews here, it's shocking!
Extra wide size 12 trainers
Oh, what a nightmare! I ordered a pair of size 12 trainers in extra wide and was told they would arrive within 3-5 working days. But to my surprise, by day 10 there was still no sign of my delivery. So, I tried to reach out to them via email but received no response. I eventually decided to give them a call instead. It took a whole 7 minutes before someone finally picked up, only to inform me that the trainers were actually out of stock. This is completely unacceptable, as they were definitely in stock when I made my order.
OH LA LA THEY ARE GOOD
i love wearing denim and its so good that i found chums. they have so great services and quality. another thing i love is the price and range which is good , really good.
About Chums
Chums is a British mail order and online retailer specialising in clothing, footwear, and home goods targeted primarily at the older demographic. Established in the 1980s, the company has grown by offering quality products at affordable prices, focusing on comfortable and practical designs. Chums continues to serve its customer base through a combination of traditional catalogues and a comprehensive online shopping experience.
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Contact Information
Unity Grove
L34 9AR Prescot
United Kingdom
Categories Chums
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Office, Hobby & Party Reviews & Experiences
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Last update: November 2025
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Review with most votes
OH LA LA THEY ARE GOOD
i love wearing denim and its so good that i found chums. they have so great services and quality. another thing i love is the price and range which is good , really good. Read onBy: riley march