Chums31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cargo trousers with cheap zips
The cargo trousers I bought were just what I wanted - they fit well, have pockets in all the right spots, and are made of strong material. But I was let down when the cheap zips on all three pairs failed after wearing them. It's annoying to have such nice fabric but lousy zips.
School backpack
I bought a school backpack online, but it turned out to be too small so I needed to return it. When I tried to sort it out by calling, they refused to talk to me because my name wasn't on the order, despite me being the one who paid for it! It was really frustrating because my 84-year-old dad needed help, and they just wouldn't listen. It's silly, so I won't be making any more purchases from them. I'll stick to using Amazon next time, they have a much wider range of products anyway.
Large order for my mum
I made a big order for my mum from your shop not too long ago. But, even though I used a well-known courier service, the stuff still hasn't been sent out even though it's been a week. I haven't got any tracking details or updates about where the delivery's at. The website just says the order has been "received", but I've not got anything yet.
Annoying catalogue
My mates won't stop sending me their catalogue, even though I've asked them to. I even told them to remove my details, but they just keep on ignoring me. It's so rude! I had to report them to the data protection people because they're not playing by the rules. Avoid them, they don't give a damn about your information!
Big trousers need return
I bought my dad these really huge trousers from a store, but they ended up being too large for him. When I tried to return them, they told me I had to fork out £5 for a pick-up service, even though they supposedly offer free returns. It's not right, given that we're both elderly and don't have a way to get to a pick-up location. I'm really not pleased with this situation at all.
High waist cord trousers
I bought these high waist cord trousers from this shop and I've got to say, I'm really happy with them. The quality is top-notch and they're just what I've been after. It's nice to have trousers with a high waist and decent pockets for a change, unlike all those tight leggings with low waists that have been trendy for years.
Phone order charge
I'm absolutely fuming - I've just discovered that I was charged an extra £6 just to order something over the phone. What a complete rip off! Honestly, if they're trying to slip in sneaky charges like that, they can kiss goodbye to my future business. I mean, who even does that kind of thing?
Order placed via postal form
I have to say, my experience with this company has been really disappointing. I sent in my order through the post, but since then I haven't heard anything about when it will arrive or any answers to my questions. The email they sent me was no help at all, just numbers that didn't tell me anything important about my order. And on top of all that, the charges for calling them are way too high. I definitely won't be buying from them again.
Missing Trousers
I rang them up asking about my trousers but they haven't got a clue. I tried to get a refund but they just ignored me. The reviews said they would reply within 24 hours but nothing. The clothes might be cheap but the customer service is just as bad. I wouldn't advise anyone to use them unless you have the patience of a saint. Just look at all the bad reviews here, it's shocking!
Extra wide size 12 trainers
Oh, what a nightmare! I ordered a pair of size 12 trainers in extra wide and was told they would arrive within 3-5 working days. But to my surprise, by day 10 there was still no sign of my delivery. So, I tried to reach out to them via email but received no response. I eventually decided to give them a call instead. It took a whole 7 minutes before someone finally picked up, only to inform me that the trainers were actually out of stock. This is completely unacceptable, as they were definitely in stock when I made my order.
OH LA LA THEY ARE GOOD
i love wearing denim and its so good that i found chums. they have so great services and quality. another thing i love is the price and range which is good , really good.
About Chums
Chums is a British mail order and online retailer specialising in clothing, footwear, and home goods targeted primarily at the older demographic. Established in the 1980s, the company has grown by offering quality products at affordable prices, focusing on comfortable and practical designs. Chums continues to serve its customer base through a combination of traditional catalogues and a comprehensive online shopping experience.
Details
Contact Information
Unity Grove
L34 9AR Prescot
United Kingdom
Categories Chums
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Office, Hobby & Party Reviews & Experiences
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Last update: January 2026
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Review with most votes
OH LA LA THEY ARE GOOD
i love wearing denim and its so good that i found chums. they have so great services and quality. another thing i love is the price and range which is good , really good. Read onBy: riley march