Tezenis Reviews
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Reviews (23)
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Medium pants
I was really let down by the size and quality of the medium pants I bought. Normally I wear size xs/s in other stores, so I was surprised to see that the size medium pants from here were too small for me. This could be really harmful for people who care about their bodies, especially young girls. If someone like me has to get a large size in your brand, I can't imagine how larger women must feel. Not to mention, the quality of the pants was really bad, I think AliExpress could offer better quality products.
Bikini order
I ordered four bikinis online back in December from this store, but come February, all I got was a fake ring instead of the bikinis. Dealing with customer service has been a nightmare - they're not helping at all. Now they want me to send the fake ring back to their warehouse in China in order to get a refund. I feel totally scammed and I've lost $90. Really disappointed with how everything turned out.
Swimwear set purchase
I had an absolutely terrible time trying to change my address after placing an order. When I noticed the mistake, I tried to fix it on time but couldn't find the button. I contacted customer support several times, but they just told me to wait for the delivery to fail and maybe get a refund. It's been a month and a half now, and my package and $40 are still missing.
Overpriced socks
I bought some socks from this company not long ago, but it didn't go well. The socks were way too long compared to what I saw on the website, so I thought I'd return them. But here's the thing - I've been trying to contact their customer service for about four months now, and I've had no luck so far. They keep telling me there's a problem with the shipping label and that they'll sort it out, but I haven't heard anything from them yet. It's really annoying to be stuck in this situation for so long without any solution in sight.
Online
I've ordered a parcel the 23rd of December. I've received a dispatched email the 29th of December but I've received anything yet.
I've try to contact the customer service via email,I 've sent two emails but I haven't received any reply. I 've tried to call the customer service number but after a couple of minutes of waiting queue it goes directly to the option to receive a call back (without pressing anything) and of course I 've never received a call back .
Finally I 've managed to spoke to someone via chat after 2 hours of waiting and been told she has passed the request to the right department and they will get back to me (she couldn't tell me when or what had happened with my order). As I was really upset she offered me a 10%discount on the next order (it didn't make any sense to me as I am still waiting for an order I've placed) so I've refused it...
Still waiting a reply....Bra promotion
I bought two bras with promo buy one get one free, I never received the free bras, one of the packaging ( plastic bag) was open, I didn’t want to even try them on until I spoke to someone with regards to the promo, I was told to return the items instead of just sending me the free items, only causing more work for me! Very disappointed with customer care for online customers
underwear
Order received on time but I am really disappointed on how this has been packed. The state of the underwear is not acceptable. It has arrived all like shoved in the delivery bag, everything is creased and there is dust on the items, some items are dirty as well. I am returning the order with a great disappointment for this very low level of care for the product. I don't want other people to experience this. Don't buy from them.
bra, some top
bras were far too small for the size, tops quality weren't very good'
The problem was mostly with the online site. Ordering was so difficult, the website couldn't recognize my postcode and phone number, had to chat with the robot, email them a few times. After those difficulties, the return page didn't work.
Review with most votes
bra, some top
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