The Couture Club - Overall Rating based on 22 reviews
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Fleece Jackets 3 x
I bought from Couture Club through Asos previously and had no issues, buying straight through Couture Club this time has turned into a nightmare. After I waited for stock to come in and finally it came back for 3 jackets in my size I made the purchase. I was so excited I kept checking my app for updates, running a business, studying and working full time I checked maybe 1 x a week on my app, it kept saying "we've received your order we will let you know when it is ready to be dispatched". I was patient but after a month of nit receiving my item I contacted Couture Club (CC) asking them to change the delivery to my local pick up store just in case I miss my parcel due to how busy I am. Charlotte was the one that responded a few days later to my enquiry and told me she can't help me. Therefore I contacted evri instead. As weeks went on I still didn't receive my parcel so I contacted CC again. It was Charlotte that responded once again and said the parcel was sent. I then contacted Evri who only just changed from Hermes to Evri.. after back and forth emails said that the last time they have a record of my parcel was at the depot and parcel has not been seen since. 😐 Evri told me I need to go back to the store as that is who I have insurance cover with for lost items. I was told CC could put a claim through insurance which then would mean I could get a refund or replacement of items. Charlotte from CC had no intent of assisting me or looking at my best interest, after all I am the only person who lost our in the process, no items or my refund and she kept arguing that now it is past 30 days since I paid for my item that I have no grounds to try and get back my refund. She refused to acknowledge that CC had any fault and that just because the app kept saying that my item will shortly be dispatched gave me no leaniance with this 30 days time frame she kept defending herself with. I was just being patient thinking that ordering stock from head office was taking longer than usual due to diesel shortages or something so kept hanging in there waiting instead of harassing CC as to where my items are and now got punished for it. Was nearly a month of me contacting Evri, Charlotte from CC, using Resolver system to try and get a good solution and nobody wanted to help. All unhelpful covering they're assess and pointing the blame to someone else. With +£280 out of pocket I finally contacted PayPal which I used to make a payment. Whilst Charlotte from CC still kept poorly defending herself through the Case I opened in PayPal, PayPal took the responsibility for the negligence I received and refunded me the full amount. A responsible and customer centered service people they are, unlike the other shameful companies. As much as CC was a company I spend about £ 4000 on so far, (have so many of theire items people used to joke I should be they're influencer) I won't spend a penny anymore for the simple reason of the Customer Service attitude. I wonder how the 2 company owners would feel if they knew how they're company was being portrayed, loosing a valuable customer for £280...
PayPal was what saved me in the end, always pay w/ PayPal - don't trust anyone else.delightful experience shopping from Konnor
If you want to make a fashion statement, you want to stand out , you want something out of the usual you should join The Couture Club. This is a club for fashion lovers who want their cloth made with exact specificity and creativity. They manufacture and design fashionable clothes for you according to your requirement and measurement. I used to have issues getting my my exact fit from clothes I order online, so I decided to sign up with The Couture Club, and it has been amazing ever since. their wears are of the best quality and my exact fit. for all my clothing needs I have chosen The Couture Club. I recommend The Couture Club for fashion lovers who want something unique and with there exact measurement.
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delightful experience shopping
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