All reviews of alison
Review about: SexMachines
Sex machine
I was thinking about buying a sex machine from this company, but when I saw some mistakes on the website about warranties and other important info, I thought I'd better do some digging. I found out that the director had been changed to a company dealing with insolvency, which worried me. It seems that buying anything from them could mean I lose money because of insolvency laws. I'm glad I spotted the warning signs and decided not to go ahead with the purchase. So, I wouldn't advise anyone to buy from that company.
Review about: The Perfume Shop
Fragrance
I love shopping at The Perfume Shop, they always have such amazing products. I recently bought a new fragrance and I have to say, it was fantastic. The scent is heavenly and lasts for ages, just what I wanted. The packaging was really good too, so my purchase arrived in perfect condition. I can't fault my experience at The Perfume Shop, I am one happy customer.
Review about: The Couture Club
Hoodie and joggers for granddaughter's birthday
The things I bought were just right for my granddaughter's birthday present. The website was so easy to use, making the shopping quick and hassle-free. The delivery came surprisingly quickly, and my granddaughter was over the moon with the hoodie and joggers. The quality and design of the items were excellent, so it was worth every penny. All in all, I was really happy with my purchase and would definitely recommend it to others.
Review about: Bonusprint
Easy-to-use photo book creation app
The app for making photo books was really easy to use and intuitive. I managed to create full-page photos and double-page spreads without any problems. Being able to import graphics also meant I could personalise my photo book exactly how I liked. In general, there weren't many limits to what I could make with this app.
Review about: TravelTime Insurance
Travel insurance
I really love this travel insurance! It's such great value for money and incredibly quick and easy to set up. I've actually used it multiple times for my travel cover, and it always gives me peace of mind whenever I'm on holiday. Just wanted to say thanks for the fantastic service!
Review about: MyBag
Empty package received
I ordered a necklace from this company, but when the package arrived, it was empty. I contacted customer service immediately, and they requested photos of the parcel. However, after I sent the photos, they blocked me and closed my account without giving me a refund or a replacement. I've tried to call multiple times but no one ever picks up. I've also sent several emails, but the responses I received were not helpful at all. I'm really disappointed to be left out of pocket with no necklace to show for it. This has definitely been one of the worst customer service experiences I've ever had. I even tried reaching out to the couriers, but they wouldn't help because MyBag was their client. When I asked MyBag to step in, they just said "NO" flat out.
Review about: Intelligent Insurance
Quick and efficient customer service
I was really impressed with how helpful and quick the customer service team were. They answered all my questions straight away and sorted out my problems without any trouble. It was a great change from my past experiences dealing with other companies.
Review about: Ethical Superstore
Various eco-friendly products
The products were great and the delivery arrived quickly. I just wish there were more options without scents for customers like me who are sensitive to strong fragrances, even if they're natural. Sorry for the rant, sometimes I just need to let off some steam.
Review about: Trespass
Walking shoes
I bought some walking shoes from the shop, but they didn't fit properly, so I took them back. The people in the store were really helpful and sorted it out for me. Now my shoes fit perfectly and I'm really pleased with the customer service I received!
Review about: Look Fabulous Forever
Great makeup products
Oh my goodness, these makeup products are absolutely amazing! They make me feel like a real queen 👑. The delivery was so fast, and I love that they have options for us older ladies who still want to rock our makeup looks. I'm so excited to buy more products from here!
Review about: Evendo
Party planning
I stumbled upon Evendo when I was putting together this massive bash. Managed to get all the stuff I needed for the party and sorted it out in one go without having to ring round different places. Had a query about one of the items, and the lass on the phone was really helpful. I'll definitely be using them again next time.
Review about: Jake Shoes
Dr Martens boots
I recently bought a fantastic pair of boots from their website and I was absolutely thrilled when they arrived in record time all the way from the UK to New Zealand. The delivery was incredibly fast, and I felt secure knowing that it was tracked and required a signature. It was also great that they accepted PayPal, which is a big plus for me. They dispatched my order within just 24 hours of me placing it, which was really impressive. I would definitely recommend shopping here!
Review about: Low Cost Glasses
Online glasses
I'd just like to share that I bought some glasses online not long ago, and I have to say I was really happy with the wide selection on offer and the great prices they had. I've always been a bit unsure about getting glasses online, but using the "try on" feature with the webcam really helped me make up my mind. I still think trying on glasses in person is probably better, but the savings and convenience of shopping at LCG were worth it for me.
Review about: Voi London
Oversized tracksuit tops, poor customer service
The tracksuit tops I bought were way too big, especially the length. But the real problem came when I tried to get in touch with customer service about getting a refund for items I sent back ages ago. Sadly, my emails were ignored, leaving me feeling annoyed and like they didn't care about me as a customer. The poor communication and lack of help dealing with my problems really got to me, so I promised myself I wouldn't buy anything from that shop again.
Review about: Rieker
Men's shoes
I recently got myself a new pair of men's shoes and I have to say, I am really impressed with how good quality and comfy they are. The RIEKER EVOLUTION shoes look stylish and sturdy, which makes them perfect for wearing every day. I've been wearing them all the time since I bought them, they've become my favourite pair of shoes. The design is classic but also modern, so I can wear them for lots of different things. I would definitely think about buying another pair at some point.
Review about: French Connection
wrong colour order, return process
To start off, I was pretty gutted when I got the wrong colour item in my order. I made sure to ask for a specific colour, but they sent me something completely different. Trying to sort out a return turned into a headache of constant emails going back and forth. They said the return labels were included, but I couldn't find them anywhere. I even asked for a QR code from the post office to send it back, but they didn't give me one. Dealing with the return was a pain and took up a lot of my time, especially since the mistake was on their end. It shouldn't be up to the customer to keep fixing the company's blunders.
Review about: Tiqets
Taxi-boat service review
I was really disappointed with the taxi-boat service. Even though we were the first ones to be picked up, there were already 13 other passengers and their suitcases in the vehicle - designed to hold a maximum of 10 passengers. To make matters worse, we had to wait an extra 20 minutes for a couple who were running late, causing a further delay to our journey. It was not the experience I had in mind at all.
Review about: Chelsea Megastore
Chelsea Football Club Merchandise
I went to the Chelsea Megastore the other day and picked up some really cool Chelsea FC gear! The store was huge and had loads of great stuff to check out. I ended up getting a new shirt, a scarf, and a mug with the team logo on it. The staff were really friendly and helped me find everything I needed. It felt awesome to shop there and I definitely felt like a proper Chelsea fan!
Review about: Insync Bikes
Damaged bike purchase
The team at Insync has been absolutely fantastic in sorting out all the problems I had with my bike after it got damaged. Even though there were some issues with the courier, they really made an extra effort to make sure I was happy with my purchase. Their customer service was top-notch and I'm grateful for all the hard work they put in to fix everything.
Review about: TJ Hughes
Comfy jammies
Oh my gosh, I got the most comfortable pyjamas from TJ Hughes! The service was amazing, and the pyjamas are really high quality! They made sure to keep me informed about when my delivery was coming, and it arrived very fast. I will definitely be shopping here again!
Review about: MWQ Estate Planning
Estate planning services
I had a really good experience with the estate planning services. The service was quick, professional, and efficient. Because my relatives have trouble moving around, we had the consultation over the phone, which was great. Overall, I thought the service was really good value for money.
Review about: 80s Casual Classics
Faulty trainers received
I bought some trainers from this shop not long ago, but they turned out to be faulty. I got in touch with customer service to sort it out, and they told me to send the trainers back at my own expense so they could check for a fault and give me a full refund. But when I asked if they would also refund the postage cost, the person I spoke to said no one had ever mentioned that before. I was really disappointed with how it was handled, so I won't be shopping there again.
Review about: Lyle and Scott
Good quality clothes, quick delivery.
I usually avoid buying clothes online because of the hassle of returns and possible delays. But I have to say, my experience with this shop has been amazing! The clothes I bought were really good quality, and I was surprised at how quickly they were sent out. Actually, my order arrived in less than 24 hours, which is pretty impressive if you ask me.
Review about: Newmarket Holidays
Classical Spain May 2024
We had an amazing time on our Classical Spain tour! Our tour manager, Jude, was absolutely brilliant. This was our first group tour and we were really pleasantly surprised by how much we enjoyed it. Jude made the whole experience unforgettable with her charm, wit, and extensive knowledge. The hotel in Antequera was lovely, with friendly staff, great amenities, and delicious food in a beautiful location. The itinerary was full of exciting stops in Seville, Cordoba, and Granada, giving us a taste of each city and leaving us wanting more. Jude went above and beyond to make sure everything ran smoothly and that we had the best possible experience. A big thank you to Newmarket Holidays for a fantastic trip and an even bigger thank you to Jude for making it all the more special!
Review about: Health and Her
Quick delivery on my order
I was really impressed with how fast my order from Health and Her arrived. It came right on time, just like they promised. I've already placed another order and can't wait to hear from them!
Review about: Maniere De Voir
Customer support shoutout
I messed up my order but the customer support team were amazing! They helped me out really quickly and fixed my problem. A big thank you to Georgie for sorting it out! I love the stuff I got, great quality and cool designs, but the customer support is what's going to keep me coming back.
Review about: Alfa Travel
New Beach Hotel, Great Yarmouth & Broads Cruise
My stay at the New Beach Hotel in Great Yarmouth was absolutely amazing. Our journey started on the Delta Coach with our lovely driver Michael, who was really friendly. The hotel rooms were so clean and welcoming, it was all really well-organised and just lovely. I met some really nice people on the coach and we quickly became friends. The hotel staff were all very friendly, the waiters and waitresses were really helpful and the food was delicious. I had a great time at the entertainment and bingo nights. The trips to the Paddle Steamer, Cromer, and Norwich were really enjoyable and added to the whole experience. Overall, it was a wonderful holiday with good weather and I thoroughly enjoyed myself.
Review about: Smiths TV
TV purchase
I recently bought a new TV from this store and I have to say, I was really impressed with the whole experience. Even though I live quite far from the shop, I found the prices competitive and the customer service excellent, making the journey worth it. Now, I always check their stock first before looking at any other stores nearby because the service I received was outstanding. The whole process, from beginning to end, was really easy and stress-free.
Review about: Holiday Gems
Last-minute holiday booking
I recently booked a last-minute holiday for the first time and it all went pretty smoothly. The website was really straightforward to use and I managed to find a holiday package that fit my budget perfectly. The customer service team were great as well, they helped me out with all my questions and made sure everything was sorted. Overall, I was really impressed with how easy it all was to book and organise.
Review about: Repertoire Fashion
Belstaff Watch Roll Neck Blue
Ordering from here is a breeze, almost too easy (hehe). I absolutely love my jumper, especially the thicker wool ones like the Belstaff Watch models. They always fit perfectly - I have three in XL in different colours, and they're spot on. Even though I typically wear XXL or XXXL in their jackets, the XL jumpers are just right. The delivery was super speedy, and everything arrived well-packaged. Shopping online with them always leaves me happy.
Review about: Compare the Man and Van
Quick and efficient move
I recently hired a man and van service for a speedy move, and I have to say I was really impressed. The driver was really friendly, super professional, and really quick at getting everything loaded and unloaded. He made the whole moving experience a lot easier, and we even finished earlier than we thought. Big thanks to the driver for making my move stress-free and straightforward!
Review about: Closet London
Dress
I recently bought something from this company for the first time, and I have to say I was really pleasantly surprised. The package arrived quickly, and I was absolutely delighted with the dress I received. The style, fit, and fabric were all top-notch, and I felt really great wearing it. I will definitely be coming back to buy more in the future.
Review about: BBQ World
Large Spirit Weber BBQ purchase
I had a terrible experience with Dawsons Delivery. I didn't know they would just leave my £1000 BBQ on the pavement in front of my house. The customer service was awful, they even hung up on me when I tried to explain my frustration. It was supposed to be a surprise birthday gift for my husband, but it turned into a disaster. I won't be recommending BBQ World or Dawsons Delivery to anyone.
Review about: From The Box Office
Quick and easy booking process
I found booking tickets on the website pretty easy and hassle-free. But I was a bit let down when I couldn't save the ticket on my phone and had to go for a printed copy instead. It would've been better if there was a digital saving option available.
Review about: Taxi2airport
On time, great driver
The driver was really friendly and polite. He turned up right on time and even helped us with our bags. The company even sent us a message the night before to check everything was in place for our pick up. It made me feel really secure and comfortable.
Review about: PDSA
Veterinary emergency care for Bulldog
I recently had to rush my Bulldog to the PDSA in Cowplain Portsmouth for urgent veterinary treatment. She was really poorly with symptoms like tiredness, puffy eyes, and unusual discharge. Luckily, we managed to get an appointment on the same day, which was crucial for her condition. The Vet who looked after her was absolutely fantastic - they acted quickly, did scans and diagnosed her with Pyometra. Just an hour after our appointment, she was having emergency surgery and her life was saved. The staff at the facility were not just caring and helpful, but also very professional. I couldn't have hoped for a better outcome - my Bulldog's wound healed super fast and she's now back to her cheerful, playful self. I'm so grateful for the amazing care she got at the PDSA.
Review about: Protect My Pet
Pet protection package
I thought the price for the pet protection package was reasonable and the website was really useful in helping me decide what to go for my furry friend. One thing I would recommend though, is to include some instructions for the tablets in the package when they're delivered.
Review about: Equi Supermarket
Horse feed and grooming supplies
I've been a loyal customer of Equi Supermarket for some time now, but I was really disappointed with my recent order. The horse feed and grooming supplies that I purchased arrived damaged and open, which was really frustrating for me. I tried to get in touch with the company through various ways like emails, website forms, and phone calls, but I haven't received any response so far. This lack of communication is not okay and it doesn't reflect well on their customer service. Even Yodel, the delivery service, couldn't get through to Equi Supermarket to sort out the issue, which now has me considering disputing the charges with my credit card company. It's just a shame to experience such poor customer service when a simple acknowledgment of the problem could have made a big difference.
Review about: Affordable Mobiles
iPhone deal
I recently got myself a cracking iPhone deal from Affordable Mobiles and it was honestly the best deal I came across. They had loads of options that catered to every budget, so it was dead easy for me to find something that suited me perfectly. The whole process was quick and streamlined, and I would absolutely suggest them to anyone on the lookout for a top-notch phone deal.
Review about: Devitt Insurance
Renewed motorcycle cover
Well, I've just renewed my motorcycle insurance with the same company once more - it's starting to become a bit of a routine! But to be fair, I'm really satisfied. I like the comprehensive coverage they offer, the renewal price was fair, and the excess is £250, which I can deal with. Overall, I'd say it's been a good experience. Here's to that!
Review about: Samuel Johnston
kids' shoes
I have to say, the service in this place is just terrible. I ordered some kids' shoes and they went ahead and cancelled it without even bothering to inform me. Can you believe that? It's like they have no respect for their customers. I definitely won't be giving them my business again, that's certain. Whoever is in charge here really needs to brush up on their customer service skills.
Review about: Serenata Flowers
serenata flowers
Put wrong number in for the address and asked them to change it. They replied within minutes saying they can't help me. Some stranger got the flowers and chocolates.
Review about: House of Fraser
Trainers
Appalling customer service. I ordered 2 pairs of trainers for correct sizing for my holiday. Ordered next day delivery so would arrive in time for holiday. A week later they arrived. The only way to contact customer service is by email. 2 days to respond. They were adamant after several emails they would only refund the difference between next day and standard delivery £5 and wouldn't provide a returns label ( which has cost me a further £4.99 upfront - not deducted from refund) Won't ever shop with them again.
Review about: Knees Home & Electrical
Electronics and home appliances
Knees Home & Electrical is a good place to buy electronic and home appliances from. This is after I have bought products from the company, used and never had complaints about. Rather, due to how satisfying it is, it has encouraged me to buy products from the company. The first product I bought from the company was washing machine which served and still serving till date. That encouraged me to buy another one which was microwave oven. I didn't have any complaints about this either. That opened the way and I have been buying any necessary electronics or home appliances from Knees Home & Electrical without fear. It's ok buying from the company.
Review about: Neil Barrett
Clothes, footwear and accessories
I have bought a number of wears and footwear from Neil Barrett and by different indices such as quality of the product, availability of products, pricing, timely delivery, return and refund options, excellent customer service and many others, the company tops by my ratings. So I give it to Neil Barrett when it comes to buying nice clothes such as sweatshirt, hoodies, shirts, beachwear, activewear, footwear and accessories online. I have totally enjoyed buying from the company and I believe anyone else can testify after shopping with them. I therefore recommend Neil Barrett to anyone who craves for a different experience shopping for clothes.
Review about: Coffee Friend
Coffee machine Delonghi 22.110
Great coffee machine, cheap, works silently and coffee is really good.
Vas very happy with the service at Coffee Friend, because my package was lost (not actually lost as it was delivered to the house across the street) and even though it wasn't their mistake I got a pack of coffee for the 'inconvenience'. Really cute, surely will buy from them again. BTW I got to try Caprissimo Belgique coffee beans - loved it.Review about: PrinterPix
Kayla
Kayla super super merci pour votre aide.
Review about: VidaXL
Resolved3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
Review about: VidaXL
ResolvedSideboard
Missing parts. Wouldn't send the missing parts, instead the insisted on me returning the whole thing (all that was missing was screws and handles!!) which meant a day off work waiting for them to collect. Waiting for them to receive, then waiting for a replacement. The replacement hasn't arrived yet - but if it doesn't or arrives with missing parts again, I will open a paypal dispute. The company is awful to communicate with. Can only speak to them via email. One email I received from them was in a completely different language - which highlights their professionalism.
Review about: British Gas
British Gas Homeware Service
Local engineer excellent, call centre customer service poor.
I was left without hot water and heating for over 3 weeks, and each time I called the customer service team I was treated as though it was the first call despite being advised previously that all notes were lodged and the matter was in hand. I was told the parts had arrived, nothing happened. Called again and was told parts were out of stock, and to call agin in a coupe, of days. Called again, no-one knew anything about it and parts still out of stock but the local engineer had now been asked to source them. Local engineer called me to apologise as he was still awaiting parts, he knew nothing of a request for him to source them. Called customer service again dawns told exactly the samosa before, when I told them the engineer had not been asked to source the parts I was told they would look into it and contact the engineer. After I made several calls to various suppliers I was able to source the part easily! Eventually the engineer called to say he had the part and was fixing the problem that day. Throughout this the local engineer was communicative and very helpful, a credit to his profession. The same cannot be said for the customer service centre wherever it is. Sadly they give the company a bad name and its the man on the ground doing the work for them that may suffer if customers go elsewhere.Review about: Create and Craft
Gemini cut & emboss
Wanted one for a while. Good price package on CC so ordered it. Despatched in 2 days so that was true according to TV ad. It’s been delayed 24hrs by Hermes now for 6 days. Customer service emailed they responded 2 days later asking me to wait 2 days from when they get a response for an answer. I find this totally unacceptable. If I’d know Hermes was their courier I’d have ordered directly from Crafters Companion. Looking at other reviews which I wished I’d checked first. I’m questioning whether the goods have been lost or stolen. I’m extremely irritated by whole system ???? zero stars ⭐️ for delivery and service isn’t possibly sadly
Review about: PrinterPix
Blankets and book and photo card
After along wait order arrived just in time lovely prints and well worth the stress.
Review about: Gardening Express
Rhododendren
I bought a rhododendren for father's day and when received I opened box to find my plant looked nothing like what was advertised and the leaves were burnt. I contacted gardening express immediately with pictures and several messages but still no reply. There customer service is disgusting please AVOID AVOID AVOID. Never shop with them again.
Review about: Gardening Express
Plants
Avoid these shysters like the plague. Received rotting and dying plants. No reply to my complaint. Run by a grubby low life con merchant.
DO NOT BUY FROM THIS COMPANY.I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Deliver
Ordered very two weeks ago..nothing since...Tried emailing but email won't send. Tried phoning and number not in service? I'm very disappointed in this company
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Clematis Koreana amber
The plant cost £17.00 pounds, working out at £23.00 with delivery.On arrival, the box looked okay bit the clematis 8nside was like a twig, one third of it ( at the top) completely dead and brown shrivelled leaves.The plastic pot was cheap, there was only a thin black plastic bag wrapped around the base of plant and I was soo disappointed!!! Have never used them before and wouldn't ever use again
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Heuchera and lavender
I ordered two plants. They arrived in a box that was so battered that the Hermes delivery lady commented on it. On opening the box, one plant was OK but the other was in a dreadful condition, three-quarters dead. I contacted Gardening Express and to my amazement they actually expect ME to pay the costs in returning it to them! I shan't waste my money with this company again. Very disappointing.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Lost plants
I wish I had read the reviews. 3 plants ordered. Nothing arrived. Still waiting for a refund on one and the other two when tracked said their not at their depot. Very upsetting and I'm now tired of sending emails. There is no contact number yo contact them. I just want my money back.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
BUYER BEWARE
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Odd-Job Bob
Paignton, GB
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You reviewed Gardening Express
Odd-Job Bob
Odd-Job Bob
3 reviews
Paignton, GB
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BUYER BEWARE...
BUYER BEWARE...
I ordered some palmS described as...
SPECIAL DEAL - Cordyline australis - GIANT EXTRA LARGE 4-5ft Specimen Palm...
Usually 139.99, today just 39.99 - Save £100!
What arrived were barely 4ft tall including the pots. With a trunk of less than 1 inch
I went to my local garden centre to see what I could get for £140 to find I could buy the same variety at least 7ft tall with a trunk of about 4ft.
When I complained they have every answer in the book hidden within there terms and conditions. One fond or leaf just about made it to 4ft and they allow a tolerance of 15% to cover themselves. These palms were no way originally £140... It's just a BIG CON...
Further more... I have to pay the delivery costs to return them...
DO NOT USE THIS RETAILER...I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
What you see/buy is not whats delivered!
Possibly the worst company I have ever had to deal with. Ordered a pair of Evergreen Photonia Red Robin Tree’s which were pictured to have a ball shaped foliage and described as having ball shaped foliage (similar style to a bay tree) What arrived where a couple of miss shaped bushes with no form or structure resembling a ball. Not to mention Yodel just dumped them on the door step and ignored instructions to deliver to neighbour. Gardening Express don’t accept phone calls, they don’t accept emails, they don’t communicate on Facebook or Twitter, they make it virtually impossible to communicate with them other to log a support ticket. Which when they answer they simply close instantly unless you respond. Their excuse was that with careful pruning the trees could be trained into a ball shape, but I am not Alan Titchmarsh, I ordered something based on a description and a picture. My advice is not to use them, in 2019 a company should show more customer service, also when they close your support ticket just keep replying with additional messages, least it wastes their time as lets face it they didn’t’ waste any time dealing with my request. The most annoying thing is you pay for postage, they deliver rubbish and they expect you to return it at your own expense.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Plants
Have given one star as impossible to give zero stars! Worst company I have ever dealt with, plant arrived late and damaged. No telephone or email support, issues have to be raised via a “support ticket” - which is laughable as they aren’t the slightest bit supportive and rarely reply to it! Have been trying for last two months to get refund or replacement to no avail. Avoid at ALL costs
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it
Review about: Gardening Express
Slow to dispatch, plants broken, complaint ignored
Slow to dispatch, took over a week. Recieved email saying they had been dispatched, checked tracking but courier said hadn't been recieved from Gardening Express. Stayed like this for a couple of days, so clearly weren't dispatched when they said they were. Plants arrived broken in several places. Complained and got no response. Terrible service. Would not use again. Would and recommend.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Lavender Plants
Ordered in confidence, but that soon changed when the product was received - it was nothing like the description and even worse when I tried to start the process of returning them. There is no telephone number and all email correspondence just quote the terms and conditions. I have escalated my complaint with an online resolution centre and hoping something comes of that. DO NOT DEAL WITH THIS COMPANY - COMPLETE SHAMBLES.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Fragrant Evergreen Daphne
DO NOT USE THIS COMPANY!!!
The plants I received bear no resemblance to the plants pictured and described on their website. I send them emails and attached pictures to compare them to what they advertised them to be (pictures and descriptions) - the description does not match what was supplied in the least! Website description: “Supplied growing in approx 1.5-2 litre containers, high quality, bushy and covered in buds and fragrant flowers in season.” - What I received: they were not high quality - they were not bushy - they are not covered in buds - they were not covered in fragrant flowers - they are in season. They were young plants that may well eventually grow to be what was described and pictured but I did not want young plants and I did not buy them on this basis. They are not what they were described to be - this is misleading advertising. The response was they will eventually grow to be what the pictures showed - what a load of rubbish. Stay away from this company - they are a waste of money, time and are a SCAM!I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Acer orido Nishiki
I bought the Acer advertised at 1.5 to 1.8 meters high what I received was a rather poor plant just over one meter high and it looked nothing like the photographs in the advert and it looked nothing like the proper variety so it's probably wrong I'm still arguing with them about returning the plant they've now stopped replying to my emails this was my first order and I will never order again and I recommend everyone to just never buy from them
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Mixed pack of varying succulents
advertised as a selection of 10 mixed succulents with quote “Different foliage textures and colours” , however disappointing when they arrived they were 10 of the same plant ( 2 of which were rotting .)
Customer services basically dismissed any responsibility with regard to misleading advertising and basically directed me to small print . I will be contacting Trading Standard .
Shame because previous orders have been. good. Will not be using there services again . I have lots of friends in the gardening world and will be sharing my experience.
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ShareI also I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review.