All reviews of alison
Review about: Serenata Flowers
serenata flowers
Put wrong number in for the address and asked them to change it. They replied within minutes saying they can't help me. Some stranger got the flowers and chocolates.
Review about: House of Fraser
Trainers
Appalling customer service. I ordered 2 pairs of trainers for correct sizing for my holiday. Ordered next day delivery so would arrive in time for holiday. A week later they arrived. The only way to contact customer service is by email. 2 days to respond. They were adamant after several emails they would only refund the difference between next day and standard delivery £5 and wouldn't provide a returns label ( which has cost me a further £4.99 upfront - not deducted from refund) Won't ever shop with them again.
Review about: River Island
lovely shopping experience from Alison
I needed to get some trending fashion shoes and clothing for an outing. I actually wanted some designer outfit. So I went online in search of a store I could trust to buy from. After going through all the options, I was given. I decided to shop from River Island. I placed an order for a pair of shoes, polo, and shorts. Within 48 hours, it was delivered to me and it was exactly what I wanted. The quality was impressive and the price was quite affordable. I am satisfied with River Island products and will shop with them again whenever I need any of the products that they sell. I recommend River Island to anyone looking to buy quality fashion wear and accessories.
Review about: Knees Home & Electrical
Electronics and home appliances
Knees Home & Electrical is a good place to buy electronic and home appliances from. This is after I have bought products from the company, used and never had complaints about. Rather, due to how satisfying it is, it has encouraged me to buy products from the company. The first product I bought from the company was washing machine which served and still serving till date. That encouraged me to buy another one which was microwave oven. I didn't have any complaints about this either. That opened the way and I have been buying any necessary electronics or home appliances from Knees Home & Electrical without fear. It's ok buying from the company.
Review about: Neil Barrett
Clothes, footwear and accessories
I have bought a number of wears and footwear from Neil Barrett and by different indices such as quality of the product, availability of products, pricing, timely delivery, return and refund options, excellent customer service and many others, the company tops by my ratings. So I give it to Neil Barrett when it comes to buying nice clothes such as sweatshirt, hoodies, shirts, beachwear, activewear, footwear and accessories online. I have totally enjoyed buying from the company and I believe anyone else can testify after shopping with them. I therefore recommend Neil Barrett to anyone who craves for a different experience shopping for clothes.
Review about: Coffee Friend
Coffee machine Delonghi 22.110
Great coffee machine, cheap, works silently and coffee is really good.
Vas very happy with the service at Coffee Friend, because my package was lost (not actually lost as it was delivered to the house across the street) and even though it wasn't their mistake I got a pack of coffee for the 'inconvenience'. Really cute, surely will buy from them again. BTW I got to try Caprissimo Belgique coffee beans - loved it.Review about: PrinterPix
Kayla
Kayla super super merci pour votre aide.
Review about: VidaXL
Resolved3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
Review about: VidaXL
ResolvedSideboard
Missing parts. Wouldn't send the missing parts, instead the insisted on me returning the whole thing (all that was missing was screws and handles!!) which meant a day off work waiting for them to collect. Waiting for them to receive, then waiting for a replacement. The replacement hasn't arrived yet - but if it doesn't or arrives with missing parts again, I will open a paypal dispute. The company is awful to communicate with. Can only speak to them via email. One email I received from them was in a completely different language - which highlights their professionalism.
Review about: British Gas
British Gas Homeware Service
Local engineer excellent, call centre customer service poor.
I was left without hot water and heating for over 3 weeks, and each time I called the customer service team I was treated as though it was the first call despite being advised previously that all notes were lodged and the matter was in hand. I was told the parts had arrived, nothing happened. Called again and was told parts were out of stock, and to call agin in a coupe, of days. Called again, no-one knew anything about it and parts still out of stock but the local engineer had now been asked to source them. Local engineer called me to apologise as he was still awaiting parts, he knew nothing of a request for him to source them. Called customer service again dawns told exactly the samosa before, when I told them the engineer had not been asked to source the parts I was told they would look into it and contact the engineer. After I made several calls to various suppliers I was able to source the part easily! Eventually the engineer called to say he had the part and was fixing the problem that day. Throughout this the local engineer was communicative and very helpful, a credit to his profession. The same cannot be said for the customer service centre wherever it is. Sadly they give the company a bad name and its the man on the ground doing the work for them that may suffer if customers go elsewhere.Review about: Create and Craft
Gemini cut & emboss
Wanted one for a while. Good price package on CC so ordered it. Despatched in 2 days so that was true according to TV ad. It’s been delayed 24hrs by Hermes now for 6 days. Customer service emailed they responded 2 days later asking me to wait 2 days from when they get a response for an answer. I find this totally unacceptable. If I’d know Hermes was their courier I’d have ordered directly from Crafters Companion. Looking at other reviews which I wished I’d checked first. I’m questioning whether the goods have been lost or stolen. I’m extremely irritated by whole system ???? zero stars ⭐️ for delivery and service isn’t possibly sadly
Review about: PrinterPix
Blankets and book and photo card
After along wait order arrived just in time lovely prints and well worth the stress.
Review about: Gardening Express
Rhododendren
I bought a rhododendren for father's day and when received I opened box to find my plant looked nothing like what was advertised and the leaves were burnt. I contacted gardening express immediately with pictures and several messages but still no reply. There customer service is disgusting please AVOID AVOID AVOID. Never shop with them again.
Review about: Gardening Express
Plants
Avoid these shysters like the plague. Received rotting and dying plants. No reply to my complaint. Run by a grubby low life con merchant.
DO NOT BUY FROM THIS COMPANY.I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Deliver
Ordered very two weeks ago..nothing since...Tried emailing but email won't send. Tried phoning and number not in service? I'm very disappointed in this company
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Clematis Koreana amber
The plant cost £17.00 pounds, working out at £23.00 with delivery.On arrival, the box looked okay bit the clematis 8nside was like a twig, one third of it ( at the top) completely dead and brown shrivelled leaves.The plastic pot was cheap, there was only a thin black plastic bag wrapped around the base of plant and I was soo disappointed!!! Have never used them before and wouldn't ever use again
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Heuchera and lavender
I ordered two plants. They arrived in a box that was so battered that the Hermes delivery lady commented on it. On opening the box, one plant was OK but the other was in a dreadful condition, three-quarters dead. I contacted Gardening Express and to my amazement they actually expect ME to pay the costs in returning it to them! I shan't waste my money with this company again. Very disappointing.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Lost plants
I wish I had read the reviews. 3 plants ordered. Nothing arrived. Still waiting for a refund on one and the other two when tracked said their not at their depot. Very upsetting and I'm now tired of sending emails. There is no contact number yo contact them. I just want my money back.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
BUYER BEWARE
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Odd-Job Bob
Paignton, GB
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You reviewed Gardening Express
Odd-Job Bob
Odd-Job Bob
3 reviews
Paignton, GB
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BUYER BEWARE...
BUYER BEWARE...
I ordered some palmS described as...
SPECIAL DEAL - Cordyline australis - GIANT EXTRA LARGE 4-5ft Specimen Palm...
Usually 139.99, today just 39.99 - Save £100!
What arrived were barely 4ft tall including the pots. With a trunk of less than 1 inch
I went to my local garden centre to see what I could get for £140 to find I could buy the same variety at least 7ft tall with a trunk of about 4ft.
When I complained they have every answer in the book hidden within there terms and conditions. One fond or leaf just about made it to 4ft and they allow a tolerance of 15% to cover themselves. These palms were no way originally £140... It's just a BIG CON...
Further more... I have to pay the delivery costs to return them...
DO NOT USE THIS RETAILER...I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
What you see/buy is not whats delivered!
Possibly the worst company I have ever had to deal with. Ordered a pair of Evergreen Photonia Red Robin Tree’s which were pictured to have a ball shaped foliage and described as having ball shaped foliage (similar style to a bay tree) What arrived where a couple of miss shaped bushes with no form or structure resembling a ball. Not to mention Yodel just dumped them on the door step and ignored instructions to deliver to neighbour. Gardening Express don’t accept phone calls, they don’t accept emails, they don’t communicate on Facebook or Twitter, they make it virtually impossible to communicate with them other to log a support ticket. Which when they answer they simply close instantly unless you respond. Their excuse was that with careful pruning the trees could be trained into a ball shape, but I am not Alan Titchmarsh, I ordered something based on a description and a picture. My advice is not to use them, in 2019 a company should show more customer service, also when they close your support ticket just keep replying with additional messages, least it wastes their time as lets face it they didn’t’ waste any time dealing with my request. The most annoying thing is you pay for postage, they deliver rubbish and they expect you to return it at your own expense.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Review about: Gardening Express
Plants
Have given one star as impossible to give zero stars! Worst company I have ever dealt with, plant arrived late and damaged. No telephone or email support, issues have to be raised via a “support ticket” - which is laughable as they aren’t the slightest bit supportive and rarely reply to it! Have been trying for last two months to get refund or replacement to no avail. Avoid at ALL costs
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it
Review about: Gardening Express
Slow to dispatch, plants broken, complaint ignored
Slow to dispatch, took over a week. Recieved email saying they had been dispatched, checked tracking but courier said hadn't been recieved from Gardening Express. Stayed like this for a couple of days, so clearly weren't dispatched when they said they were. Plants arrived broken in several places. Complained and got no response. Terrible service. Would not use again. Would and recommend.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Lavender Plants
Ordered in confidence, but that soon changed when the product was received - it was nothing like the description and even worse when I tried to start the process of returning them. There is no telephone number and all email correspondence just quote the terms and conditions. I have escalated my complaint with an online resolution centre and hoping something comes of that. DO NOT DEAL WITH THIS COMPANY - COMPLETE SHAMBLES.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Fragrant Evergreen Daphne
DO NOT USE THIS COMPANY!!!
The plants I received bear no resemblance to the plants pictured and described on their website. I send them emails and attached pictures to compare them to what they advertised them to be (pictures and descriptions) - the description does not match what was supplied in the least! Website description: “Supplied growing in approx 1.5-2 litre containers, high quality, bushy and covered in buds and fragrant flowers in season.” - What I received: they were not high quality - they were not bushy - they are not covered in buds - they were not covered in fragrant flowers - they are in season. They were young plants that may well eventually grow to be what was described and pictured but I did not want young plants and I did not buy them on this basis. They are not what they were described to be - this is misleading advertising. The response was they will eventually grow to be what the pictures showed - what a load of rubbish. Stay away from this company - they are a waste of money, time and are a SCAM!I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Acer orido Nishiki
I bought the Acer advertised at 1.5 to 1.8 meters high what I received was a rather poor plant just over one meter high and it looked nothing like the photographs in the advert and it looked nothing like the proper variety so it's probably wrong I'm still arguing with them about returning the plant they've now stopped replying to my emails this was my first order and I will never order again and I recommend everyone to just never buy from them
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Review about: Gardening Express
Mixed pack of varying succulents
advertised as a selection of 10 mixed succulents with quote “Different foliage textures and colours” , however disappointing when they arrived they were 10 of the same plant ( 2 of which were rotting .)
Customer services basically dismissed any responsibility with regard to misleading advertising and basically directed me to small print . I will be contacting Trading Standard .
Shame because previous orders have been. good. Will not be using there services again . I have lots of friends in the gardening world and will be sharing my experience.
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I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review.