The Rug Seller Reviews
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Reviews (24)
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Thick, good quality rugs
I've just bought three rugs from this company and I've got to say, I'm really impressed. The quality is top-notch, they're thick and luxurious. The colours on the website match the actual rugs perfectly, which is a big bonus.
Rug purchase
I was really looking forward to getting a rug from this company because I had heard such great things about them. However, I've been really let down by the whole experience. I placed my order back on the 26th of May, thinking it would arrive within 3-5 working days. But, here we are, and I haven't had any updates at all. I tried reaching out via email on the 4th of June, but didn't get any reply. It's been frustrating, especially since I've had such good service from other online shops after moving into my new flat. I specifically chose this company because of their positive reviews on Trustpilot, so to be disappointed like this is a real blow. I'm heading off on holiday until the 17th of June, and I still don't know what's going on with my order.
Hall rug purchase
I'm absolutely thrilled with my new rug for the hall! It looks fantastic and is exactly what I was looking for. The quality is top-notch and really adds a touch of sophistication to the room. And I was pleasantly surprised by how quickly it was delivered. I'll definitely be returning for more rugs in the future!
A runner carpet
I bought a runner rug for our hallway. On arrival it seemed fine but within 24 hours of opening the packing a smell like 'milk that's gone off' started coming from it. It grew worse by the hour and we locked the rug in the spare room as we couldn't stand the smell. I tried to return but they said I must pay for the return (£46.00!) as they said "wool rugs smell"! None of my other wool rugs smell at all! It's a disgraceful way they won't take responsibility for sending a rug out that obviously has some sort of mould or damp issue in its fibers! Never will I use them again and I'm still in dispute over the returns costs with them! Shameful customer service
Orla Kiely Rug
It is very good to see so many good reviews for this seller! However a rug I purchased on the 1st of this month still hasn't arrived! I have emailed once to which I had a reply! I have waited the 10 working days & still nothing!! I have emailed again today & still awaiting a reply! So far my experience has been quite negative with these guys! I just have to hope it arrives soon!!!
Hi, I ordered a rug beginning of Feb 2021, and I was advised that I would receive it by 29 March. I hesitantly accepted this but I have been advised this week that it is not being manufactured any more. I was very disappointed and asked for my money back. They have not responded to my request for refund. Before that they were very prompt in replying to previous emails. I still await my refund.
Review with most votes
Orla Kiely Rug
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