Thought Clothing Reviews
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Recent online purchase
I've just bought something online and I have to say, I wasn't too pleased with the whole experience. It was a bit tricky to figure out the right size and the quality of the products wasn't clear either. So now, I've got stuff that doesn't suit me and I'll have to send it back. The delivery was quick, but the disappointment of the items not being great has left me annoyed. It's not the first time it's happened either, had a similar issue with a different brand recently. On the whole, I'm not happy with my purchase and I'll have to go through the hassle of returning everything.
Quality clothing, returned items issue
I recently bought some stuff from this company. The things I kept were great, good quality and a good fit. But, I had some real problems with the return process. I needed to send back some items that didn't fit, which was a total of £71.90. The parcel seemed to be lost for ages, and there was conflicting info from the company and Royal Mail tracking. After a month of going back and forth, they agreed to give me a refund, but they said it had to be in the form of an e-gift card due to their admin rules. I wasn't too happy about it, but I accepted it. When I tried to use the gift card, the items never arrived. After I complained, they said they'd give me a cash refund, but I'm still waiting for it. Instead, they've sent me another e-gift card and won't give me a phone number to call them directly. This whole situation has left me feeling frustrated and like they're taking advantage of me, especially since they still have my £71.90.
Jeans
I have been a customer for many years-since they were Braintree before re-branding to Thought. I have always been keen to support the sustainable ethos. So when they brought out reduced impact jeans 'Denimkind', I bought a pair. Unfortunately after wearing them no more than a few dozen times, I noticed that they have worn through in the crotch area. I notified Thought of this, but got a reply stating that as it was over the 6 month return period (8 months to be precise), they couldn't do anything except express their 'sincerest apologies'. Note to Thought... 1) Sustainable clothes should be long-lasting-jeans that wear out in months are inherently unsustainable 2) A Thoughtful business should be prepared to admit that something has gone wrong and that something positive should be done and not just rely on their T's ... C's.
callie organic cotton double breasted coat
Customer service is awfull. I’ve ordered this coat in size 10 on 26.04.2022 00.01 a.m., price was 34 GBP, my order was confirmed and I was already imagining myself wearing it. And all of the sudden on 27.04.2022 13.40 p.m. I’ve got an email that my money was refunded without any further explanations. In further correspondence, which was my initiative, they explained they are out of stock in size 10 though I checked the page with the coat on 26.04.2022 at midday and it was still in stock in size 10. On 27.04.2022 the coat already costed 69 GBP and size 10 was really out of stock. It’s hardly to believe they the company has such a poor programme equipment which doesn’t show the actual stock of goods. Total disappointment.
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