All reviews of H. Jones
Review about: I Saw It First
Two-piece bikini order
I bought a two-piece bikini from this company, but only got the top piece delivered. When I contacted customer service to sort out getting the bottom piece or a refund, they completely ignored my requests. I tried reaching out to them a few times in a very polite and patient way, but my messages were just ignored. It's really not on to take someone's money and then only give them half of what they paid for. Customer service is a major part of any business, and the lack of care from this company is just not right. I actually work in the same industry, and I know that mistakes can happen, but it's how you handle them that matters the most. Running a business means owning up to mistakes and fixing things for the customer. Sadly, that didn't happen in this situation. I won't be buying from them again and I'll definitely be telling my friends about my bad experience.
Review about: Expedia
Flight booking experience
I booked some flights using a travel website for a trip to Vietnam, and I chose Vietjet as the airline. Unfortunately, things didn't go smoothly as there were some unexpected changes to the flights and they ended up being cancelled. This left me and my group stuck and needing help, but the booking platform didn't really give us the assistance we needed. After a lot of back and forth, it was clear that they couldn't help us get a refund for the cancelled flights, so we had to deal with the airline ourselves. This lack of support and solution has left me feeling frustrated and let down by the service. In my opinion, the whole booking process was confusing and unhelpful, and it's made me doubt the value of using that kind of service.
Review about: Watch Pilot
Watch purchase
I recently bought a watch from Watch Pilot and I must say, it was pretty good overall. The watch came in good nick and worked fine. But, I did have a bit of a wait for it to arrive, which was a bit annoying. Also, the customer service was a bit full-on, always banging on about leaving a review, which got on my nerves a bit, to be honest.
Review about: Questor Insurance
Renewal, cheap, peace of mind
I've just sorted out my insurance and it was dead easy. It ended up costing the same as last year, which was a relief as it's way cheaper than getting it at the rental desk. It's good to know I'm covered while I'm away now.
Review about: Maniere De Voir
Ordering mistake corrected
I messed up when I was placing an order with this company, but when I got in touch with them for help, their customer service was really impressive. I sent them an email explaining the mistake and they replied promptly, sorting everything out for me without any trouble. I was really impressed by how professional and dedicated they were to making sure I was happy.