I Saw It First

Reviews, complaints and customer experiences (102)

Awful!
I am a size 8 therefore I have bought size 8. I am of a slim build.
The top I couldn’t even get my head through. The opening of the head was for another arm
One dress literally bagged from my shoulders down, the cleavage area just sagged didn’t cover my dignity. The bottom of the dress had an unknown hole for a body part I didn’t have.
The playsuit I could just about get over my hips and then the chest area again was very open. Was not fitted
The bodysuit had a lovely cut to it but is transparent and thin not one you could wear with a bra or without one ... so no luck
And the second dress just awful when trying it on I couldn’t get it past my knees. It was so small as if made for a 7 year old.
All items are made with poor quality material. It was my first time shopping with them. Was truly excited to receive my parcel especially that I had used my birthday money but I can not recommend purchasing from this website. Just shocking

Me and my sister are extremely fashionable and we really look for new trending clothes but sometimes its very difficult to know where to go when you have some specific choice n clothing, also yes, price really matters when you are a college student and you have very limited money and you can't spend it all on your clothes. so we got this i saw it first where they are seeling the hottest trending clothes at the really amazing price.
I recently bought a little black dress for my college prom night and my sister bought a green maxi dress from here and we are expecting to get soon ! i am really exciting as the clothing design is super hot a perfect for such an amazing day of my life!

I am the most sceptical person about buying online, this my daughter will vouch for. Having retrospectively reading all the negative reviews on this site I was really worried as my daughter had persuaded me to spend quite allot of money. All the items ordered and arrived on time. Quality was very good for the price I was paying and have washed well too. I sent at least half the order back and really worried about my refund, however everything returned was refunded within the timescale they specify. I cannot fault service or quality on the occasions I have bought from this site. I hope it continues because my daughter loves this site and to be honest so do I it saves me a fortune.

I ordered the jeans in a size 10 which usually fits perfectly when I shop at Topshop and ASOS, however these jeans had no chance of fitting. They are so tight around the waist but so long and baggy on the legs, I don’t know who these jeans were made for? Everything else I ordered I got in a size Medium, but upon arrival everything has came in a size Large which is way too big, I got a medium as I wanted the clothes to be baggy but my tops are now the length of a dress on me. All of the products apart from the jeans are amazing quality and I would have loved them if they had just came in the size that I ordered. Delivery was great, arrived the next day at midday.

This company is an absolute disgrace. I returned the item almost 7 weeks ago and still no refund. Customer service is very slow to reply and now I'm being ignored. Do not buy from here!

This company is an absolute joke. I ordered a cardigan which never showed up. I had to email support which takes 48hrs for a reply. They then come back to me and say they are tracking my order and will come back to me. No response again for days so I send another online query and get back we are still trying to track the order. Anyway cut a long story short they come back to me a few days later and tell me the courier has lost my parcel and that they can't resend goods and will refund me withing 3-10 days. That was the 28th of September it's now 17th of October and no refund. I have had to submit another online form to complain about the fact I have had no refund. Once again wasting my time for something that should have been sorted. Worse online shopping experience I have every had. I completely understand things go missing or issues happen but the way this has been dealt with and the length of time it's taking is disgraceful. The order was originally placed on the 5th of September and here I am over a month later still trying to sort it out.

This dress was a perfect fit... good price and looked AMAZING on me! I would definitely buy from here again, and highly recommend. Although I have one enquiry. The shipping was a bit late. It said that my order would arrive in 2-4 days but instead it came after 7 days, but I’d say that was because of COVID-19 and everything. Apart from that everything was superb!!!😍😍Oh and I also recommend maybe to get a bigger size than you usually are because they are quite small fitting😁but it really looks amazing on🥰I love it 🤩

My housemate and I ordered some baggy t-shirts and cycling shorts. Size M-L for my housemate and size XL for me (as there were no XXL's left anywhere).
They decided to send my mate XXL in one top and size L in the one she ordered as a M. I received XL shirts however the sizing is ridiculous. I usually take a L and that is normally a little baggy on me. The XL I've received is tighter than all of L t-shirts from other websites. Disappointed is an understatement

Good Prices, Sizes However The Hoodies & Joggers Have Let Me Down A Little
I am really happy with my purchases the sizes and prices are great. However, I bought some hoodies and they are SO fluffy on the inside bits keep coming off onto other clothes even the joggers that I bought from you guys collect the bits and it looks really bad if anyone knows how to avoid that let me know :( the white joggers are also rather see-through I guess it's the fabric.

I ordered some joggers which arrive next day.
I worn them the next day for half of day to notice bobbles and the steam had come away.
I emailed customer services straight away and sent pics.
They relied with 20% off in which I refused and was disappointed with.
I’ve sent 3 emails since and no reply. Never will I use them again!
Rubbish quilty and rubbish customer services.

I paid for for next day delivery and it arrived a week later, no update on delivery. In the meantime time I re-ordered and paid again for next day. It did arrive next day. I have waited for 30 days to get a refund and after e-Mail after e-Mail I got a reply confirming my refund. I asked as a good will gesture to refund my next day delivery charge, no reply, no surprise there! Customer service is the worst I have ever experienced.
I do not recommend this company if you need to return anything and will not be using them again!

Terrible customer service ! Saying item was delivered but it wasn’t and their tracking number brings up an incorrect address! It’s like ... your head against the wall trying to get a response

Discount codes don't work and exclude men's clothing which is appalling

I paid for an order with premier delivery but I haven't received even a dispatch email or my order. I sent messages to both their instagram accounts. The customer service account said they'd look into and get back to me but nothing!

So now I have a disappointed daughter and I've also lost the money I spent. They're crooks! I'm a disabled single parent so I can't go into shops to order clothes etc and rely on online orders.

First order placed for a gel manicure kit last saturday. Delivered today a cheap nasty, cream mini bag instead! Not even close. Have requested a full refund inc. delivery charges so will see how long it takes and review again. Won't be ordering from them again. I DO NOT RECOMMEND
#update#
I contacted them to advise above. I had to send photos and photos of tracking receipt for return. Still NO refund! Not good enough. Take ages to respond to emails and i have had no acknowledgement of tracking receipt - sent 10 days ago. Shoukd not take this long to rectify their mistake. I have had to do everything to prove and I am still out of pocket!
#update# 20th sep 2021
Still no refund. After emailing them again on friday 16th sept 2021, sending again photos of wrong item, depatch note and proif of return, i received an email today as follows:
Angelika (I SAW IT FIRST)

Sep 20, 2021, 19:26 GMT+1

Hi Donna,

Thank you for getting in touch with us.

I am really sorry to hear you are still waiting to get your order #xxxxx resolved.

I've had a look and I can see that one of our advisors has replied to your query on the 31st of August, please follow the instruction in that email.

Please can you check your junk/spam folder as sometimes our emails will end up in there.

If your query has not been resolved and you are unable to locate the email, please get in touch with us.

I hope this email has been helpful."

Actually Isawitfirst, this email is NOT helpful. I have again sent the requested proif/documentation as it was attached to the email you replied to above. You clearly procrastinate/ignore/fail to correct your mistakes and give refunds to customers - probably in the hope that they give up! Well, I won't give up.

Delivery is absolutely shocking , I ordered yesterday and I have still not received it . I got next day delivery and I'm here on a website at 20:49 complaining about my delivery . NEVER EVER ORDERING FROM HERE AGAIN . the fact that my PLT order came quicker and they are both in Manchester I'm just not happy. THIS BRAND WAS WAYYYYY OVER-HYPED FOR NOTHING.

Do not buy from this online store!! The T-shirt is completely different from the photo, it was meant to be ‘oversize’, but not only was it a completely different colour but the quality was very thin and ball-y (it looks white, long and thicker on photos - I received dark tan and a normal length/ short tight T-shirt). The dress wasn’t cheap but the quality certainly was, the photo again had the dress down to the models thighs … this didn’t even cover my ... and this was it without the strings pulled as it was meant to be ‘raunched style’ (I was the same size and height as all models in photos) please do yourself a favour and avoid this company and probably those similar online.

555

I ordered this dress in a size 16 as I normally hover between a 14 and 16 and I can't get it past my hips. It's lightweight but lovely, all the seams are well sewn,the shape really nice but the sizing appalling. Such a shame but I like chocolate too much to be a size 10 and that's what size the waist is.