Maniere De Voir - Overall Rating based on 21 reviews
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Incorrect set ordered
I accidentally ordered the wrong set and needed to change it. Luckily, I got in touch with customer service and spoke to a helpful lady named Amie. She was really good at her job and sorted out my order mistake quickly. The company's customer service impressed me a lot. They replied fast and Amie fixed my problem without any delays. All in all, I'm happy with the service I got.
Cool clothes
I recently bought some really nice clothes and had a couple of questions about sizes and delivery. So, I thought I'd drop them an email, assuming I'd have to wait ages for a response. But surprise, surprise! They got back to me really fast! Nathasha was fantastic and assisted me with all my queries, from giving me advice on sizes to providing delivery information. Their customer service was top-notch, and I would definitely recommend them!
Three items for my wife
I bought three things for my wife from this shop the other day. Turns out, they weren't quite right when she tried them on, so we had to return them. But I was really impressed by how fast and smooth the whole return process was. Natasha from the online support team was great and made sure I got my refund without any hassle. All in all, I feel good about the trust that's been built between me and the store after this experience.
Return issue resolved
I had a problem with a return not long ago and I have to admit, Team MDV really impressed me with their fantastic customer service. I was so thankful for Ellie who went the extra mile to help sort out my issue. She was really quick and was able to solve everything without any fuss. Ellie, if you happen to see this, thank you very much for all your help, it really means a lot to me! ❤️
Deceitful Return Process
Their return process is really sneaky, especially for customers in the US. They've set it up so that return packages take ages to get back to them. The courier they use can take more than a month just to deliver your return, which is way longer than the 2-week limit for qualifying for a refund. So if your return is late, tough luck - you're out of luck. It's a totally unfair system that's left me feeling so annoyed and let down. I'll definitely be shopping somewhere else from now on.
Excellent customer service
I had a brilliant experience with the customer service team, especially with Amie. She was so helpful and quick to respond to all my questions and worries. Her help really made my shopping experience nice and easy. I can't thank her enough for all her hard work and professionalism.
Lost parcel
After having to return my order at first, I must say I was really impressed with the customer service provided by Emma from the customer care team at Maniere De Voir. Even though it wasn't their fault that my parcel got lost, Emma really went out of her way to help me with my return. Her professionalism and willingness to assist me have really made a positive impact on me. I truly value the time and effort she put into sorting out the problem, and it has definitely made me trust the brand even more. Despite the initial hiccup with my order, I am now confident in Maniere De Voir's dedication to customer satisfaction, and I will definitely consider buying from them again in the future.
Wrong order issue
I received the wrong order from this store but they were really quick to sort it out and give me a refund. Emma was lovely and very helpful! The customer service was outstanding, much better than I thought it would be. Thank you so much!
Quick and helpful customer service
I had a really good experience with the customer service team, especially Natasha. She was so helpful with my order, really knew her stuff and made sure I had all the info I needed. The service was quick and went above and beyond what I was expecting.
Clothing items
I had such a good time shopping here. The lady helping me, Samantha, was really great and quick to respond. She knew so much and handled all my questions and worries really well. I'd definitely say to come here for their top-notch customer service.
Tailored trousers, broken collar and missing button
The clothes look really nice and I absolutely adore the design, but the quality is a bit disappointing. When my Textured Tailored Trousers - Cream arrived, I noticed that the collar was broken and there was a button missing. Also, the delivery took quite a long time within the EU, which was quite frustrating. I had to take the trousers to a tailor to get them fixed myself. Despite these problems, I have stayed loyal to the brand because I genuinely like it. The customer service team did offer me a gift card to make up for the issues, which I did appreciate. However, my second purchase also had some problems, showing that there may be a consistent issue that needs to be dealt with. In general, considering the prices they charge, the quality definitely needs to be improved.
Obsessed with the clothes
The customer service was fantastic, Samantha got back to me so quickly and was really helpful. I absolutely love their clothes, they're just amazing!
Pleated co-ords
I bought these pleated co-ords and they looked really cute when I first got them. But after wearing them only once, they started pilling everywhere. I was so disappointed because they were quite pricey! The top cost £79.99 and the bottom was a similar price. I was hoping for better quality considering the cost, and it's such a shame that they didn't hold up well.
Quick response and professional assistance
I recently bought something at this shop, and it all went quite smoothly. There was a bit of a problem with the size of one thing I bought, so I got in touch with their Customer Support straight away. I was really surprised by how fast Emma got back to me and helped me sort out the problem. Also, there was a bit of trouble with using a gift card, but Georgie sorted it out really quickly after I sent an email. I just want to say a big thanks to the team at this shop for being so professional and helpful.
Customer support shoutout
I messed up my order but the customer support team were amazing! They helped me out really quickly and fixed my problem. A big thank you to Georgie for sorting it out! I love the stuff I got, great quality and cool designs, but the customer support is what's going to keep me coming back.
Edgy and unique designs
I absolutely love this brand, their designs are just so edgy and unique. Every product I've ordered has been top quality, it's really impressive. The style is just so refreshing and different from the norm. But what really makes this brand special is their customer service, they really go the extra mile to make sure you have a five-star experience. A big shout out to Georgie for their amazing communication and customer service, they're just fantastic.
Quality products, great service
My experience with "Natasha" was absolutely brilliant! The products are really high quality and definitely good value for money. The service was fast and dependable, and the designs are spot on. I would definitely recommend this place.
New clothes
Oh my gosh, I recently bought some clothes from this shop and it was a total nightmare! The sizes were completely off, and when I attempted to return them, they were like, "Nope, you can keep it." How rude is that? On top of that, it took ages for me to even receive my order. Seriously, it's 2021, sort it out!
Ordering mistake corrected
I messed up when I was placing an order with this company, but when I got in touch with them for help, their customer service was really impressive. I sent them an email explaining the mistake and they replied promptly, sorting everything out for me without any trouble. I was really impressed by how professional and dedicated they were to making sure I was happy.
Online shopping experience
I want to share about my recent online shopping experience - it wasn't great at first. But, when I contacted customer service, (employee name) really helped me out. They sorted everything out quickly and effectively, turning things around for me. I'm really grateful for the fantastic service I received from (employee name), and I'll definitely be sticking with this company in the future.
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