All reviews of J. Russell
Review about: Eqvvs
Recent online clothing purchase
Recently, I bought some clothes online and had a good chat with one of the customer service team members called Jules. They got in touch with me about a problem with my delivery - turns out the courier sent it back because of a missing number in my postcode (probably my fault, oops!). Even though things didn't go smoothly, Jules quickly sorted it out and made sure my order would arrive in time for my holiday. Great service!
Review about: Carphone Warehouse
Changed mobile contracts
I recently changed my mobile contract from one provider to another through Carphone Warehouse and let me tell you, it was a total nightmare. Even though I switched my old number over, I never got any message saying the transfer didn't work. It took loads of calls to Carphone Warehouse and the new provider just to finally get a working phone line, but even then, my number didn't come with me. This meant I had to use my landline for work calls, which cost me extra money and I lost some business because of it. And to top it off, my old number ended up going to another customer - a big mess up with GDPR rules. I asked for some compensation and a chat with a manager, but so far I've heard nothing back. All in all, the customer service I got was shockingly bad.
Review about: The Terrace Store
Face masks purchase
My experience with The Terrace Store was fantastic. I recently bought four face masks from them, but unfortunately, only two arrived. However, their customer service team was amazing and sorted out the issue quickly. I sent them an email about the missing masks, and to my surprise, I received the other two masks the very next day. The quality of the face masks was even better than I expected, and I was really happy with what I got. The way they fixed the mistake so fast was great, it really showed that they care about their customers. I highly recommend The Terrace Store for their excellent product quality and outstanding service. I will definitely shop with them again in the future.
Review about: Shuttle Direct
Shuttle service experience
I was really gutted to have to switch buses on my way to the airport using this shuttle service. The drivers weren't exactly friendly, and the lack of clear info just made the whole thing a bit of a nightmare.
Review about: Garden Street
outdoor storage shed
I recently bought an outdoor storage shed from this company and I had a dreadful experience. The shed was supposed to be delivered in 10 days, with the original delivery date set for the 21st of February. However, just two days before the delivery date, I got a message saying it had been pushed back to the 23rd. But even then, it didn't turn up. They said the delivery van had broken down and rescheduled it for the 28th of February. Once again, it didn't arrive, with the same excuse of a broken-down van. Eventually, they said it would come on the 4th of March, but I had already cancelled my order by then out of frustration. I ended up buying the same shed from another supplier on the 28th of February and it came on the 4th of March, the same day the original delivery was meant to happen from this company. I was really let down by their service and wouldn't recommend them to anyone who wants reliable and timely delivery of their purchases.
Review about: Rieker
Winter boots
I got myself a pair of new winter boots recently and I absolutely love them! They're really cool and the quality is top-notch. Plus, the price was pretty good as well. I'm certain that these boots will keep my feet nice and warm throughout the winter season.
Review about: Daymade
I got a cool Bush turntable
Oh my gosh, I've just got this amazing Bush turntable from here! I've been playing the game for ages and finally won something super awesome. The turntable is really cool and I can't wait to use it to play my favourite vinyls. #WinningFeeling
Review about: Hiatt Hardware
Item received as described
I made my order without any problems and it arrived right on time. The item I got was exactly as it was described, and I didn't have any issues with it. All in all, it was a great experience and I'll definitely be coming back as a customer.
Review about: Shoe Zone
Easy online order, free delivery, and £5 off for joining
I've just bought some shoes from Shoe Zone and I have to say, I was really impressed with how easy it was to order online. And get this - not only did I get free delivery, but I also got a fiver off for signing up to their membership scheme. Plus, the fact that I've got a whole year to return them if I need to gives me real peace of mind. It's good to know I can easily swap them or get a refund if they're not right.