Eqvvs - Overall Rating based on 22 reviews
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Recent clothing purchase
I recently bought some clothes online from this shop and I was really disappointed with the quality. Even though I followed the care instructions properly, the fabric has stretched so much it doesn't even look the same. I was hoping for better from a store with such a good reputation, but I'm afraid the item just didn't live up to my expectations.
Valentino box and sliders
I recently dealt with a customer service rep at the company about an issue with a Valentine's box and two-tone sliders I got for my daughter's birthday. The person I spoke to, let's call her Jules, was super helpful, quick to respond, and really professional the whole time.
When I raised the problems with my order to Jules, she got back to me promptly and gave me all the info I needed to return the items. Her emails were not only fast but also had a friendly and polite vibe, which made everything a lot nicer.
When I realised the refund for postage was missing, I got in touch with Jules again, and she sorted it out straight away. I was impressed by how quickly she fixed the issue and her willingness to help.
I thought the customer service from Jules was fantastic, and she's a real asset to the company. I think more businesses should aim for such a high level of service. Thanks a lot, Jules, for all your amazing help! Great job!Recent online clothing purchase
Recently, I bought some clothes online and had a good chat with one of the customer service team members called Jules. They got in touch with me about a problem with my delivery - turns out the courier sent it back because of a missing number in my postcode (probably my fault, oops!). Even though things didn't go smoothly, Jules quickly sorted it out and made sure my order would arrive in time for my holiday. Great service!
Bought some cool stuff
I bought some really cool stuff but the parcel still hasn't arrived! It turns out I put the wrong postcode by mistake. Oops! However, Jules was super quick to respond and so friendly about the whole situation. They managed to sort it out in no time at all. It seems like they're always so nice to everyone, not just me.
Parcel issue resolved
I ordered some things but they sent it to the wrong address! I was really annoyed, but then this lady called Jules sorted everything out for me. She was really kind and kept me informed about what was going on. Thanks a lot, Jules!
Customer service experience with Jules
I had a great customer service experience with a lovely person named Jules at the store. Even though they didn't have the item I wanted to exchange, Jules really went out of her way to help me and find other options. Her professionalism and commitment to making sure I was happy as a customer were amazing. I would definitely suggest this store to others because of the fantastic service I got.
Exchange assistance
I popped into this shop the other day to sort out an exchange, and I have to say, the customer service was top-notch. A lovely chap called Jules helped me out - super friendly and seriously clued up about all the products and how the exchange thing works. He made the whole process a breeze, sorted me out in no time at all. I'm really thankful for Jules' help and I'll definitely be back at this store in the future because of the fantastic customer service.
Carhartt sweatshirt
I was gonna spend £90 on a Carhartt sweatshirt from a well-known shop, but before I did, I thought I'd have a look online. Well, I'm glad I did because I found the exact same sweatshirt on a website for half the price! I got myself two for the price of one and I was over the moon with my buy. They were just as good in quality and fit me perfectly. I'll definitely be using this website again for my shopping instead of the usual high street stores.
Two boss tops
I recently ordered two boss tops from Eqvvs, but unfortunately, I encountered a major issue with the delivery. DPD just left the package on my doorstep without any attempt to ensure it was secure. As I live in a block of flats with no safe space, it was inevitable that someone would take the package. I now find myself in a situation where I have paid for items that I never received, which is incredibly frustrating and disappointing. I reached out to Eqvvs for assistance, but they have been unhelpful and unwilling to resolve the matter. This experience has left me feeling extremely dissatisfied and I have no intention of shopping with Eqvvs again in the future.
Great experience, fabulous customer service
I went shopping at a store recently and I was really impressed with how friendly and helpful the staff were. They went out of their way to help me with my purchase and I will definitely be going back there again in the future.
Always buy my clothes from here
I get all my clothes from this place because they're really good quality and I never have any problems with them. The clothes are always stylish and cool, and I just love shopping here!
Extensive range of clothing
I had a brilliant time shopping at that store. The staff, especially Harry, were so friendly and really helped me pick out some great items. They had a wide variety of clothes to choose from, so there was something for everyone. I was really impressed with the service and I'll definitely be going back there next time I need to go shopping.
Clothing items
I recently bought some clothes from this store and my delivery was late, which was a bit annoying. But, I gotta say, the customer service person, Jules, was an absolute star. She was really nice, listened to my complaint, and sorted it out straight away. Not only did she make sure my stuff was sent out again quickly, she even chucked in a £10 gift card with the new package to say sorry. I was well impressed with how professional and friendly she was. Good customer service is hard to come by these days, so big shout out to Jules and the team for doing a great job. Thanks for making a bad situation good!
Returned item issue
I had a bit of a problem with an item I returned, and to be honest, it didn't go smoothly at all. But then, Jules came to the rescue like a superhero and sorted everything out. She was amazing when it came to customer service, standing out from the rest. Her help was excellent, and she quickly fixed the problem for me. Well done, Jules! Thanks for your exceptional effort.
Quick delivery and great customer service
I'm really impressed with the service I got from this retailer. My stuff always comes quickly, and the customer service is really great. I like how they keep me updated every step of the way, which makes shopping with them really pleasant and easy. I definitely recommend this retailer to anyone looking for good products and great service.
Quick and easy purchase
I really like the website layout, it's so easy to find what I was looking for. The detailed descriptions of the items were really helpful, and I loved the different payment options available. The order was dispatched quickly, which was great. The delivery process went smoothly, with updates at every stage which was reassuring. The items arrived on time and were in perfect condition, thanks to the secure packaging. Overall, I had a really satisfying shopping experience!
Jumper purchase
I bought a jumper from this company not long ago and I had a really annoying time with the delivery service. They said they tried to deliver it to my house but they just ended up taking it to a pick-up point without telling me. I had to order the same jumper twice because the first pick-up point wouldn't take it. The ordering bit was fine, but the delivery was so disappointing and inconvenient. I even thought about giving up on the jumper because it was such a hassle.
Blue sweatshirt
I had a rather disappointing experience with the online store, to be honest. I bought a blue sweatshirt from their website, but the delivery was a nightmare. The courier company said they tried to deliver it when I was actually at home, so I had to contact the retailer for help. Their response wasn't very helpful - they just told me to pick up the item from a location that was over a mile away, which was difficult for me because of my disability. This lack of customer service and understanding really bothered me, so I won't be buying anything from them again.
Valentino cabin case
I ordered the Valentino hold-all bag from another company and the cabin case is clearly a fake! Not well made like the hold-all at all.. do not buy..
Ralph Lauren top
Absolute cheap crap man. Looks nothing like the pictures and product really obviously cheaply made. Fake clothes being sold as the real deal. Avoid at all costs
Review with most votes
Armani jeans
I wasn't sure which fit to get for my husband but customer service was excellent and talked me through the options. The order arrived really quick. I will definitely use again. Read onBy: Kim