Hometree42 reviews
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This was all set to be a 5 star review….until…..
As a brand new customer, my boiler was due its service on 29th January. The day and time came and went with no sign of an engineer. I rang and was told his van had broken down. Annoying as I had lost an afternoon of work but these things happen. The engineer arrived at the new time in a private car with his wife waiting in the passenger seat. He was here no more than 15 minutes and I received the report by email; except that, apart from the correct name and address at the top, the report was completely blank! I phoned to question this and was sent a new one with, what I can only guess was fictitious, data and measurements.
On Monday 23rd May our boiler started leaking - badly! I phoned and booked an engineer who came on Thursday 26th May. Communication was excellent, the engineer first class and thorough but diagnosed parts were needed and had to shut the system down and issue a warning notice until he could return to fix it. No hot water or heating was not a problem as we were due to be away until Thursday 2nd June anyway. I explained this to the engineer who said that Thursday afternoon of 2nd May would be fine for him. I received a phone call from Hometree proposing Thursday 2nd June between 12-4pm. I said this was perfect and received a confirmation email and text. I was very impressed and gave them an excellent rating on their internal survey. I received a phone call from the ‘customer satisfaction team’ as,I guess if I was willing to leave a Trustpilot review. I agreed but said I wanted to wait until the entire process was over but that it would be very positive providing nothing went wrong.
I rushed back early from my holiday to be back at home and ready for the engineer well before 12. At 11:46am I received a text saying that my engineer visit was booked for Saturday 4th June! WOAH! Not good. I phoned again and was informed that….wait for it…. the engineer’s van had broken down! Now highly suspicious and extremely unhappy. Apparently there was nothing they could do and so I now have to write off an additional day due to their utter incompetence.
I wonder if the ‘van broken down’ excuse is common? I did receive an email apologising that the van had broken down and that the engineer was waiting for a ‘curiosity van’. I look forward to seeing what one of those is!Boiler cover
Just Terrible Service. First boiler service wasn’t really a service, just an inspection. The engineer switched off the boiler and left it off without telling us.
When boiler developed a leak, engineer turned up late. Said he needed to order a spare. We never saw him again. 5 calls to Hometree over 6 days. Still no new engineer or any sign of a fix. Just awful.
About Hometree
In the United Kingdom, the average weather temperature ranges from 9 to 18 degrees Celsius which is very cold. The cold nature of the weather implies that people have to take measures to keep warm including wearing warm clothing as well as boiler and heating installation in homes and offices. Apart from installing the boiler and heater, there is a need to ensure constant maintenance of the system so that it does not suddenly stop working when the inhabitants of the house or office are exposed to harsh weather conditions. Thus, many companies are involved in the servicing of boiler and heating installations including Hometree. However, online visitors can read honest reviews about Hometree before deciding on them.
What is Hometree?
Hometree is a boiler and heat pump supplier that aims to help people manage their home infrastructure by offering installation and annual maintenance support to homeowners. In addition, the supplier works towards helping consumers have heat supplied safely in their homes while using less CO2 emissions. To accomplish this, the company installs and finances newer low-carbon solutions which include but are not limited to solar panels, batteries, and heat pumps.
About Hometree
Located in London, Hometree was founded in 2015 by Simon Phelan with the mission to provide homeowners with reliable boiler and heater maintenance services as well as home care plans that they can trust. Based on this, the business claims to provide promises that include maintaining the price for maintenance and when they have to hike the price, it would never be higher than the inflation rate of the UK. Furthermore, Hometree claims to provide transparent and simple communication that will be very clear to the users as well as providing home care plans that are focused on the customer. They claim to currently have thousands of happy customers and protect systems that are worth £30 million.
Products & Services of Hometree
The services of Hometree include central heating, gas boiler installations, flue and controls, home electrics, drains and plumbing, and annual servicing and maintenance calls. They can also provide a pipe for gas supply to connect gas appliances to a meter. Additionally, customers have the freedom to choose a monthly payment plan in 3 categories that include the boiler category, which provides them with only boiler services, the heating category which provides customers with the above-mentioned boiler and heating services as well as home electrics and drains as extras. For landlords, the company provides cover plans that also include annual gas safety checks with flexible payment plans and prices and hassle-free claims for tenants which are said to be unlimited throughout the year.
Moreover, Hometree claims to provide expert engineers who work on their team nationwide to do their installations and inspections of gas meters and pipework for homeowners. Additionally, the supplier claims to offer free replacement of boilers if they deem it beyond Economic Repair when boilers are under 7 years old.
Furthermore, homeowners could also look at other companies that provide the same service if they're not contemptuous of this business.
Hometree Contact & Customer Service
Hometree claims to have a comprehensive help centre which includes an emergency customer line for anyone experiencing leaks or heater issues. To book a repair, customers can use the brand?s online portal and be assigned an engineer at a time that suits them best. Furthermore, the company has 24/7 claim support which can be accessed through live chat Monday to Friday or on WhatsApp. Alternatively, consumers can fill out a complaints form on the website to get in touch with a consultant.
Hometree Whatsapp Phone Number: 03309124843
Leave a review for Hometree!
If consumers have used the heating services of Hometree in the past, kindly share compliments, complaints and tips for the supplier on this page. Was the right boiler and heating system installed from Hometree? How affordable are their plans? How easy is it to switch to and from the brand? What is the response time of the business? Please write a customer review sharing what it is like working with the company to help others learn more about their service standards.
Did they keep to their promise of maintaining the price of the plan when opting for or was there a massive price increase? Were there any extra fees to pay when arranging a call-out with Hometree? Let others know how transparent this business is when it comes to pricing and payment.
Did the supplier agree to protect the boiler even when it is quite old? Were they able to send their engineers to service the boiler and heating devices or did they send a subcontractor engineer from another company? What was the efficiency of the engineers sent to fix your boiler and what rating would be given to their customer service standards? Would you recommend the services of Hometree to other people looking for reliable and affordable boiler and heating service companies?
Share this experience with other online visitors and help them get insight into what to expect from the business before purchasing from them. However, anyone wanting to read some reviews on these types of companies can do so right here on this page.
Details
Contact Information
Hamilton House, 4 Mabledon Place, King’s Cross
WC1H 9BB London
United Kingdom
Categories Hometree
House & Garden Reviews & Experiences | Services
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Last update: January 2026
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Just Terrible Service. First boiler service wasn’t really a service, just an inspection. The engineer switched off the boiler and left it off without telling us. When boile... Read onBy: Neil meddick