Safestore - Overall Rating based on 23 reviews
Featured Reviews
Reviews (23)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Pick up
Very organised pick up and drop off service. Very rude behaviour at customer service desk not seems to be interested everytime.
Leicester branch
I think that the Safestore staff above shop floor level, especially the pricing dept, must have been on a course specifically designed to remove any 'common sense'. I was the 1st paying customer at the flag ship store in Bolton and have been there for about 12 years now. I operate my business from there and am happy with everything the front desk staff do and have done for me over the years (including a free coffee on a regular basis) but when the company upped my rent again and I asked for a price freeze or a price match with one of their competitors, (who have offered me the same size etc at a lower level than Safestore charge me at present) they declined and it seems are happy to see me go. The 2 stars I have given are for the great treatment by the lads on reception only and NOT for the company. Their customer service to a long standing customer stinks and I shall NOT be recommending Safestore to any business associates or friends and family in the future. If I ran my business like this I would soon lose all my customers, I just hope this happens to Safestore sooner rather than later.
I am one EXTREMELY DISSATIFIED soon to be ex customer.Ongoing storage
I had to give 2 stars for some
Reason as you can’t give zero. It is with a heavy heart I write this email - Safestore were a company I trusted and enjoyed using. However it now seems that I am going to have to pursue them through the courts for loss that was incurred at their Hanworth store.
To cut a long story short Safestore failed to secure my goods or follow their own security protocols - this allowed someone to walk off with over £2500 of my goods. The area manager admitted to me In a meeting that they had made mistakes that had led to my loss.
They then denied all culpability - made a slight attempt at an investigation and then fobbed me off completely. It is genuinely heartbreaking to see what has become of this company - and the way they are being run now.
For a business who’s primary goal is to be able to safeguard their customers goods they have totally failed and showed absolutely no remorse or attempt to do anything except pass the buck.
The matter is now with the Police and is to be pursued through the courts.Innovative
This is a fantastic idea. I believed when service rendered from Safestore.
I will give them 10 out of 10 for unique idea.
Chargeable rent is not a question of worries, but I will strongly advise you, please avoid anything to keep there if it is not permitted under law and society terms.
Though they take all precaution while you prepare your items list,but even though please help Safeatore to run it smoothly.
Review with most votes
Innovative
Read on