Cosmos - Overall Rating based on 24 reviews
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Cancelled holiday trip
My holiday to the West Coast of the USA had to be cancelled because of the virus, unfortunately. Cosmos actually cancelled it well before it was due to go ahead. Luckily, they gave me a full refund within just ten days of the cancellation, which was a huge relief. I've heard that some people are struggling to get refunds for their cancelled trips, but Cosmos seems to have a really good refund policy in place. I have to give them credit for that! When everything goes back to normal, I will definitely consider booking with them again.
Recent holiday experience
I've just got back from a trip to Tenerife that I booked through a travel company. The hotel and transfers were fine, but the service from our rep wasn't so great. When we arrived, my boyfriend left his phone on the transfer bus, and even though we told the rep about it, she didn't really sort it out. She said she'd contact the bus company, but got the opening times wrong. Her directions for excursions weren't very clear either, and it turned out we could have saved money booking online ourselves. She promised to help with the lost phone, but we never heard anything back or got any help. And she wasn't around when she said she would be to help guests. All in all, our rep let us down big time.
Cancelled holiday, lost money
I had to cancel my holiday with a big company the other day because I got really ill and couldn't go. They wouldn't give me any money back, even though I'd paid quite a bit for the trip. To make matters worse, I had to post some items to the hotel, and they were trying to charge me 15 euros to send them back to me. How greedy can you get? They wouldn't even cut me some slack, even though I'd spent a fortune with them. Why are they all so unhelpful and money-hungry these days?
Travel, hotel and tours
I have come to realize that sometimes to go on a holiday tour does not have to force one to break the bank. While some travel agencies and tour operators would want to bill Interested holiday seeker through his/her nose, there are others who do budget-friendly holidays for interested clients which the tourist will still derive true value for his/her money. Cosmos has been the place I have enjoyed all these from without breaking a sweat, but having a nice touring and cruising across countries and continents of the world depending on my need at a time. I definitely enjoy using the services of Cosmos for travel and holiday needs. Kudos to them!!!
Review with most votes
Travel, hotel and tours
I have come to realize that sometimes to go on a holiday tour does not have to force one to break the bank. While some travel agencies and tour operators would want to bill Inte... Read onBy: Alethea