American Express Reviews
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Reviews (23)
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Groceries purchase
I went to pay for my groceries with my credit card, but to my surprise, both my gold and platinum cards were not accepted. That really annoyed me and made me feel let down by this company's card services. I've been a loyal customer for a while, but the recent changes have left me disappointed. And when I tried to contact customer service for help, they were so unhelpful. It's sad to see the quality drop from a company I used to trust. I wish I could give this experience zero stars. On the other hand, I've heard good things about a different credit card provider, so I'm seriously thinking about switching to them for better service.
Centurion card issue
The experience with a representative called Michael was awful. He was really rude and even gave me wrong information about my card. I hold a Centurion card, so I was shocked when Michael said I had a gold card instead. When I told him he was wrong, he just said he didn't care because he was leaving soon anyway. This kind of behaviour is just not ok, and I can't believe someone like Michael is representing the company. If he worked for me, he'd be gone before you know it.
Platinum Card purchase
I've recently got myself a fancy high-end credit card, thinking I'd be getting loads of great benefits and perks. But, to be honest, the only thing that's actually working as it should is the Priority Pass Lounge access. It's almost like they're making it as tricky as possible for customers to actually use the benefits they promise. As a new customer, I was supposed to get 75,000 bonus points, but whenever I try to claim them, I'm told I'm not eligible for some reason or another. And those dining credits they said I'd get as part of the deal? Nowhere to be seen.
I've got to be honest, it all feels a bit like a big con, and when I've tried to raise my concerns over email, the responses just seem to vanish into thin air. Customer service? Forget about it. Dealing with this card has been such a waste of time and effort that I've got no choice but to cancel it. The only good thing about it is the Priority Pass access, which thankfully does actually work as advertised.Difficult user experience
The card is a nightmare to use, hardly any shops take it and there's so many extra steps like waiting for codes via text just to make a simple payment. Checking the balance is a nightmare too, have to remember a complex password with impossible requirements to memorize. Why can't they just use a simpler system like BankID? The only good thing is the cashback feature, but it's useless when you can't even use the card anywhere. I definitely wouldn't recommend this service, actually strongly advise against it. And to top it off, you can't even store the card on your phone, you have to carry it around. The whole company feels ancient, like they're stuck in the 80s.
Platinum cardholder experience
I totally agree with all those negative reviews about platinum cardholders. Why should you have to fork out extra for a service that's just not up to scratch? And don't even get me started on the whole double billing fiasco with car rental companies – I provided all the evidence, but they still had the nerve to say I was in the wrong. It's a total nightmare!
Gold reward card suspension
I've been using my Gold reward card from them for ages. And then out of nowhere, they suspended it without even telling me why! I always pay on time and never had problems before, so it's really unfair. I called them up and they said my account will be closed, but they won't give me a reason! I'm still waiting for more information, it's been forever!
Corporate card application
I applied for a corporate card with American Express not long ago and chose the express service, thinking I would get the card in 5 days. But it's been nearly 3 weeks now, and even after ringing customer service three times, I still don't have it. The person I spoke to today said I would have to wait another 2 weeks, making it 5 weeks in total. That's way longer than they initially said, and honestly, it's really annoying and disappointing.
Business account closure
I had a really frustrating experience with my business accounts recently. I got an email asking for more documents, which I sent straight away. But then weeks later, I was told my accounts were being closed because of lower profits or not providing the docs, which weren't accurate as I had been very careful to give all needed info. The real reason for the closure turned out to be because my husband's personal account was cancelled, which somehow led the bank staff to make wrong assumptions. This kind of behaviour is unfair and totally not on.
Disputed charge on broken item
So after using American Express for about forty years, I've made the decision to chuck both my cards in the bin because of a shocking experience. I had an issue with a dodgy purchase on eBay, tried to sort it out, and was just met with uselessness and annoyance from American Express. Even though I gave them all the info they needed loads of times over the phone, by email, and in letters, they still asked for the same thing again. It's just not on to be so sloppy and unhelpful after all this time as a loyal customer. I'm taking my custom elsewhere and I reckon others should do the same if they don't want the hassle of dealing with American Express.
Booking flight with credit
I booked a flight using my credit card on this website but they charged me more than the airline itself! It's a rip-off and I felt scammed because I could have saved money if I booked directly with the airline. It's just not fair.
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