QDOS Breakdown31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Road traffic accident assistance
I was in a road traffic accident and honestly, these guys were brilliant! They stayed really calm and were so fast at getting my car sorted. I felt really at ease and they got a recovery vehicle to me in just 30 minutes. They even gave me a call back later to check up on me. Thank you so much for looking after me when I really needed it!
Quick response and great communication
They were really fast in helping me out when my car broke down and they kept me informed throughout the whole process. The mechanic arrived promptly and did his best to repair my car. When he realised he couldn't fix it, he arranged for it to be towed to a garage, but I managed to get help before that happened. The car got fixed the following day.
Vehicle breakdown recovery
Today, I had a really bad experience with a breakdown recovery service provider. I run a fleet in the care sector, so it's super important to have reliable partners. Sadly, dealing with this company has been a huge letdown. When one of our vehicles broke down, we reached out for help only to be met with unhelpful call handlers and unreasonable demands. Even after giving them all the info they needed, we got no empathy or understanding. It was really frustrating and made us question their honesty. We tried to get the issue sorted out, but the lack of professionalism and urgency just made things worse. This has seriously damaged our trust in the company, and now we're searching for a new breakdown recovery service for our fleet.
Policy renewal confusion
I recently decided to change my breakdown policy from paying for each call-out and having an excess, to making one upfront payment without an excess. But little did I know, this switch resulted in a big drop in the quality of service. I renewed my policy without any trouble, only to find out that the new terms meant I had to be in a completely still vehicle to get help. So, if my vehicle isn't safe to drive but can still move a bit, I'm stuck - even if I have somewhere urgent to be, have a child with me, or need to sort out something important. It seems like the policy is more focused on saving money than looking after their customers' safety, convenience, and well-being. It's frustrating that I can't even cancel this useless policy that doesn't really offer any help. It's obvious that the people making decisions at this company are more concerned with profit than with what makes sense or with keeping their customers happy.
UK-wide breakdown policy
My experience with the breakdown policy provided by this company in the UK was really disappointing. I've been a faithful customer for three years, so I was hopeful I would get the support I needed in case of a breakdown. However, when I actually needed the service, things didn't go as expected. The choices they offered me were not what I had in mind - either a risky roadside repair or picking a nearby garage within a restricted area. Considering it was late and the breakdown was quite serious, neither option seemed practical. I felt stuck and had to deal with the situation by myself, which was not what I signed up for.
Breakdown cover experience
I'm really frustrated with this company I've been dealing with. Four times I needed help and they let me down each time. They always had some excuse for not coming to help me out. They're completely useless and I won't be giving them any more business. In the five years I've been a customer, things just keep going downhill. This year was the worst by far! I won't be using their services again. There are plenty of other companies who actually value their customers. This one definitely isn't it!
Family policies with breakdown service
As someone who's been a customer for a while and has three family policies, I've had to use the breakdown service a few times. The company has always given excellent service. The wait times were okay, and the contact centre kept in touch really well. They let me know when to expect help, and called again after the job was done. All in all, I'm really impressed with how good the breakdown service is.
Motorcycle breakdown in Belgium
I'm afraid my motorcycle broke down in Belgium because of an accident. I got a broken collarbone and an undiagnosed punctured lung, and there were no other vehicles involved. I was in a lot of pain and had to sort out my own way back to the UK, as instructed. But I had trouble with messages not getting through from the UK to the European office. Also, they said my bike might need to go to a garage before being brought back home. All in all, I wasn't happy with the whole situation and wouldn't suggest using this company.
Breakdown insurance renewal
Big shoutout to all the amazing folks who make renewing my breakdown insurance so easy. Special mention to Samantha for being incredibly helpful and speedy with her responses. She's a real star!
HOPE YOU NEVER BREAK DOWN !!
Vehicle electronic ignition lock failed. Called out Qdos who wanted additional £95.00 to recover it to home (fair enough, my choice). However they then charged an additional £136.00 to put the front wheels on skids to move round as steering had locked. Claimed this as "specialist recovery equipment". What a load of bull. Nowhere in their policy does it say this. The only specialist equipment is if it has left the road. Driver was stranded for 5 hours and paid up just to get home. Currently fighting Qdos for a refund. I'd go to the AA from now on.
Best services at correct time
my car decided to break down when i was having an important meeting and it was so urgent for me to reach my office on time. I dialed QDOUS and they helped me out. i am never going to forget this company
About QDOS Breakdown
QDOS Breakdown is a company that provides breakdown services, offering roadside assistance in case of car trouble such as mechanical breakdown, theft, flat battery, flat tyre, key breakage, puncture, keys locked in the car, fire, vandalism, attempted theft, accidental damage, wrong fuel, lack of fuel, and more. Their services include free unlimited callouts and up to one hour of roadside assistance, as well as local recovery, national recovery, and home start services. They also offer single trip European breakdown cover for holiday trips and cover for vans, motorcycles, and fleets of vehicles. Customers can get a quote and arrange policies online, and contact QDOS Breakdown via phone, live chat, or email. Reviews and feedback from customers are encouraged to help others make informed decisions about using QDOS Breakdown.
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Contact Information
Barfield House 24 – 28 Alderley Road
SK9 1PL Wilmslow
United Kingdom
📧 enquiries@qdosinsurance.co.uk
Categories QDOS Breakdown
Car services | Other Car Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Best services at correct time
my car decided to break down when i was having an important meeting and it was so urgent for me to reach my office on time. I dialed QDOUS and they helped me out. i am never goi... Read onBy: Ryanold millian