Addison Lee - Overall Rating based on 22 reviews
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My ride home
I got a call from the main office yesterday, letting me know where my car was and when it would be arriving. It was really nice and made me feel important. I appreciate it when companies keep me updated like that. They're always so reliable and I really like that.
Recent Car Booking
I recently booked a car ride to take me from a special event at the Abba Arena to my home in West London. I made the booking a few weeks ago using the app. I was pleasantly surprised when the car arrived early and I got a notification straight away. The car was really comfortable, an electric one, and the driver was so polite which made the journey home really nice. I've always found this service to be super reliable, it never lets me down.
Waiting for rides
Sometimes the cars and drivers are really good, but other times I struggle to even get a ride when I really need one. I've been shelling out loads of cash for this service but I've had some awful experiences recently when I've tried to book a ride, even when I've planned ahead.
Weekend getaway transport
The driver turned up on time, looking very professional and prompt, even earlier than expected for how early it was. However, the booking process wasn't as great. The website gave me a price for a ride for 2 adults and 2 children, but when I called to double-check, the person on the phone tried to get me to pay more for a bigger vehicle, even though the original booking was fine for us. It seemed like they were just trying to get more money out of me without offering anything extra in return. The service itself was excellent, but the sales tactics weren't so great.<br><br>So, if you need a reliable and professional service at short notice, AdLee is a good choice. Just keep an eye on the prices and don't let the salespeople pressure you into paying more than you need to.
Taxi service
The taxi service I got was spot on - it was really prompt, comfy, and hassle-free. Although one taxi was a bit late, they made sure to keep me updated the whole time, which I thought was great. All in all, I had a good experience with them and I would definitely think about using them again in the future.
Taxi service experience
I had a really good experience with the taxi service I used. The taxi turned up on time and I could see where it was on the tracker, which was handy. The driver, Steve, was really nice and knew the area well. The cab was clean and roomy, making the journey comfortable. Because of this positive experience, I'll definitely be booking with this taxi service again in the future.
On time with helpful driver!
I got picked up and the car arrived right on time! The driver was really nice and helped us with our bags, which was great. The journey to the airport was really smooth and we arrived with plenty of time to spare before our flight. It was so relaxed and stress-free.
Early arrival, polite driver, extra stop added
Our driver turned up on time, actually earlier than planned, and welcomed us with a friendly smile. He was professional and friendly the whole trip, which made it really nice and easy for us. We asked for an extra stop on the way, and he sorted it out without any bother. The service overall was fantastic, and we were really happy with how everything went.
Service satisfaction
The driver was brilliant, really polite and professional. He turned up bang on time and even helped us lug our bags. The ride back home was a breeze, super comfy all the way, all thanks to his top-notch driving. Gotta say, I was well chuffed with the service from both the driver and the company.
Moving service with friendly driver
My driver was absolutely amazing. He was so friendly and great to chat with, and he even helped me with a few things during my move. The car was really clean and gave me a smooth ride. However, I was a bit let down by the £2.75 charge for just 5 minutes of 'wait time' once the car showed up. I think it's a bit stingy to charge that much given how much I already paid for the service. Having a grace period of around 5 minutes would make the whole customer experience much better.
My taxi arrived 25 minutes late when I booked it a day in advance!
I was quite annoyed when the taxi turned up ten minutes late even though I booked it a whole day ago!
Bicycle pick up booking
I was really let down that I couldn't book a pickup for my Bicycle through the app anymore. Booking on the phone took ages, which was quite frustrating. I wasn't happy with the limited choices and how time-consuming the phone booking system was. The driver was fantastic, hence the 5-star rating, but the whole booking process was just not up to scratch.
App tell us when driver coming, 6 of us in comfy car, driver good at driving in London
The app let us know when the driver would arrive and how we could get in touch with them. The car was super comfy for all six of us, and the driver was ace at navigating the bustling streets of London.
Southampton transport service
I recently took a trip to Southampton using a transport service and I must say, I was really impressed with the whole experience. The driver was really professional and pleasant, making sure my journey was comfortable. The vehicle was spotless and looked well taken care of, which made the experience even better. I was happy that they were on time and got me to my destination when they said they would. In general, I would definitely suggest this transport service to anyone in need of a reliable and comfy ride.
Immaculate cab, polite driver, on-time arrival, helpful with heavy bags.
This was the first time I used the service and I have to say, I was really impressed with how professional and efficient they were. The cab was spotless and in great condition, which made the ride really comfortable. The driver was not just on time but also really friendly and polite, which made the whole journey pleasant. I was also really happy when the driver offered to help me with my heavy bags all the way to the door when we got to our stop. It was a really nice gesture and showed how committed they are to providing top-notch customer service. Overall, I was really pleased with my experience and will definitely be using the service again in the future.
Journeys to Royal Marsden Hospital
I've been visiting the hospital quite a bit recently and I must say, the drivers there have been incredibly kind and helpful. It really does make a huge difference when you're feeling a bit overwhelmed. They always manage to be punctual as well, which definitely eases the stress. My only little niggle is that the maps displaying their routes can be a tad inaccurate at times.
Prompt and comfortable ride
I recently used the service to catch a train and I have to say, I was really impressed. The car turned up on time as planned and the journey was really smooth and comfy. Even though there was loads of traffic, I got to the train station with plenty of time to spare. All in all, it was a great experience and I would definitely use it again.
User-friendly website, courteous and helpful advisers
I absolutely love how easy it is to use this website. Booking services is a breeze and super efficient. Plus, the staff are always so friendly and helpful whenever I need a hand. Their professionalism and expertise have really made my interactions with the service pleasant and worry-free.
Pickup service for elderly father and myself
The service we got was absolutely terrible. We had booked a pickup for my 80-year-old father and myself to the train station, but the driver turned up at the wrong place. I tried to call the driver several times, but he was unhelpful and rude, saying that he doesn't look for passengers. When we finally managed to get into the car, we found that the seats were pushed too far forward, making it really hard for my elderly father to get in and out. To top it all off, when we got out of the car, my father had to sit on the floor and push his way out because the driver hadn't bothered adjusting the seats. It was a terrible experience that I wouldn't recommend to anyone travelling with an elderly person.
Hotel pick-up assistance
I was really impressed with the service I got from the driver when I was picked up from the hotel recently. Getting to the taxi was a bit tricky because of the restricted access, but the driver really went out of his way to help us. He stayed on the phone with us and even used his torch to show us the way. I was so impressed by his commitment and great customer service - it really made my experience with the company so much better.
Review with most votes
Luxury taxi services
I feel it quite dedicated for their services. sometime even more than the very known taxi service brands in the town. So I think people should once in a while, check with other ... Read onBy: Chelsea Lyn