LW Theatres33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2021.
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I recently had a great experience with the Box Office team at the theatre. On Boxing Day, one of our group got sick and couldn't make it to the Palladium panto. I didn't think anything could be sorted out last minute, but I thought I'd drop the Box Office an email anyway. Surprisingly, I got a reply back in just 10 minutes. The staff were so helpful and managed to sell the ticket again, even though it was only a few hours before the show. I was really thankful to get a refund for the ticket, which would have been wasted otherwise. A big thanks to Gee and Darren for their amazing customer service.
Ticket purchase for Barry Manilow concert
I bought tickets for a Barry Manilow concert through LW Theatres not long ago, and I have to say I was really let down by the whole thing. They said they would send the tickets to me, but they never showed up, meaning I ended up missing the concert. I sent an email to ask about the missing tickets, but I didn't get any reply. The fact that they didn't communicate properly and didn't get the tickets to me on time reflects really badly on LW Theatres' service.
Tickets inquiry
I had a question about my tickets so I sent an email. Customer service got back to me really quickly and they sorted out my problem. I wish other companies were as efficient and easy to deal with, honestly!
Show tickets
I got tickets for this show, but they never turned up, and I had to wait AGES for a reply from them! How am I meant to enjoy the show without the tickets?! It's not on, mate!
Refund issue
I've had a bit of trouble with a refund from this company. I was supposed to get back £400 but only got £12. I've tried getting in touch with customer service but haven't had any luck sorting it out. It's been really frustrating and disappointing because I was hoping for a quicker and more satisfying solution. I'm not happy about the lack of communication and help I've received in this situation.
Ticket date changes
I recently bought tickets for a show at the theatre, but had a bit of a frustrating time with the date changes. Even though the performance I wanted to see was still happening, the theatre kept changing the date and allowing new people to book for the original date. This meant I had to go online and pick a new date, which was really inconvenient.
Tickets to a theatre performance
I went to see a play recently and I have to say, I was a bit let down by the fact that the theatre didn't have any air conditioning. The play itself was alright, but it was really hard to enjoy it with all that heat and stuffiness in the air. I think it would have been nice if they had let us know about the lack of air con in advance, or at least done something to try and cool the place down a bit. It was so hot in there that a woman actually had to leave, and all the staff gave her was an ice pack - not exactly great customer service. You'd think a theatre as well-known as this one would have higher standards.
Theatre performance of "Phantom of the Opera"
I went to see "Phantom of the Opera" at the theatre recently and it was absolutely amazing. The show had me hooked from start to finish, with top-class production and exceptional performers. The atmosphere in the theatre just added to the whole experience and made it magical. I also want to give a big shout out to the staff, especially Jasmine, who really made an effort to make my visit special. Her kindness and attention to detail made me feel valued and I really appreciated it.
Ticket purchase
I bought some tickets recently and dealt with a customer service rep called Andi. She was really friendly and super helpful in fixing an issue I had with my booking. Andi managed to solve the problem fast and efficiently, which made dealing with the customer service team a good experience overall. I'm grateful for the great service from Andi and would definitely suggest reaching out to her for any ticket-related questions.
Front row tickets for a Christmas show
My sister and I fancied checking out a Christmas show, so we came across these amazing front row tickets online. We were buzzing with excitement and added them to our cart, but when we tried to pay, it was so slow and then our cart emptied. Can you believe it? The same thing happened to my sister! Proper not cool, we definitely won't be using that site again.
Ticket purchase for Barry Manilow concert
I had such a great time at the Barry Manilow concert, but there were a few rude people in the crowd that kind of put a downer on the experience. On the bright side, the usher looking after my section was really attentive and made sure everything ran smoothly for everyone there.
Peter Pan show
I went to see the Peter Pan show, thinking it was just for kids, but it actually had a few adult themes that made me feel a bit uncomfortable. I was expecting it to be fun and light-hearted but there were some strange things included that I wasn't too keen on.
tickets for Phantom of the opera
I received my tickets through the post.
The customer service was brilliant and so helpful during my booking.
About LW Theatres
LW Theatres, founded by renowned composer Lord Andrew Lloyd Webber, is a prominent operator of theatres in London. The company, originally established as Really Useful Theatres in 2000, manages some of the most iconic venues in the West End, including the London Palladium, Theatre Royal Drury Lane, and the Adelphi Theatre. These venues have hosted numerous critically acclaimed productions, contributing significantly to the cultural fabric of London’s theatre scene. LW Theatres is committed to the preservation and modernisation of historic theatres, ensuring their continued relevance and accessibility. The company is a pivotal player in the British performing arts industry, fostering creativity and innovation.
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Contact Information
65 Drury Lane
WC2B 5SP London
United Kingdom
📧 Customer.Relations@lwtheatres.co.uk
Categories LW Theatres
Services | Other Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
tickets for Phantom of the ope
I received my tickets through the post. The customer service was brilliant and so helpful during my booking. Read onBy: Malcolm Cox