LW Theatres Reviews
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Reviews (25)
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Refund issue
I've had a bit of trouble with a refund from this company. I was supposed to get back £400 but only got £12. I've tried getting in touch with customer service but haven't had any luck sorting it out. It's been really frustrating and disappointing because I was hoping for a quicker and more satisfying solution. I'm not happy about the lack of communication and help I've received in this situation.
Ticket date changes
I recently bought tickets for a show at the theatre, but had a bit of a frustrating time with the date changes. Even though the performance I wanted to see was still happening, the theatre kept changing the date and allowing new people to book for the original date. This meant I had to go online and pick a new date, which was really inconvenient.
Tickets to a theatre performance
I went to see a play recently and I have to say, I was a bit let down by the fact that the theatre didn't have any air conditioning. The play itself was alright, but it was really hard to enjoy it with all that heat and stuffiness in the air. I think it would have been nice if they had let us know about the lack of air con in advance, or at least done something to try and cool the place down a bit. It was so hot in there that a woman actually had to leave, and all the staff gave her was an ice pack - not exactly great customer service. You'd think a theatre as well-known as this one would have higher standards.
Front row tickets for a Christmas show
My sister and I fancied checking out a Christmas show, so we came across these amazing front row tickets online. We were buzzing with excitement and added them to our cart, but when we tried to pay, it was so slow and then our cart emptied. Can you believe it? The same thing happened to my sister! Proper not cool, we definitely won't be using that site again.
Peter Pan show
I went to see the Peter Pan show, thinking it was just for kids, but it actually had a few adult themes that made me feel a bit uncomfortable. I was expecting it to be fun and light-hearted but there were some strange things included that I wasn't too keen on.
tickets for Phantom of the opera
I received my tickets through the post.
The customer service was brilliant and so helpful during my booking.
Review with most votes
tickets for Phantom of the ope
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