All reviews of Isabel
Review about: Uber
Uber Ride review
I took an Uber ride recently and the driver ended up taking a longer route, charging me extra without me realising until I checked my bank statement later. When I asked the driver why he took a different route, he claimed there were roadworks, but I checked Google Maps and saw no evidence of that. I decided to complain to Uber about the situation, and they mentioned they would refund me, however, I have yet to receive it. I believe they should have at least offered me a little extra to make me feel satisfied, but unfortunately, they didn't seem to care. Oh well, their loss!
Review about: liverugbytickets
Tickets purchased for Italy - Scotland rugby match in Rome
I bought some tickets for the Italy vs Scotland rugby game in Rome not long ago, but I ended up having to cancel them because of some unexpected stuff going on. However, I was actually quite impressed by how clear and quick the Customer Support team were when it came to reselling the tickets, like they said in the Terms and Conditions. They got back to me fast and managed to sell the tickets for me within a few days. All in all, the whole process of reselling the tickets was really easy and stress-free.
Review about: Barker and Stonehouse
Got bedroom furniture
I recently bought some new bedroom furniture and had to rearrange things around in the room. Luckily, Ollie and Craig H were really understanding and helpful. They were super friendly and showed up right on schedule. I'm a huge fan! 😄
Review about: Questor Insurance
Travel car hire cover renewal, loyalty discount, peace of mind
I just renewed my travel car hire insurance and got a loyalty discount. Even though I've never needed to use it, it's reassuring to know I'm covered if anything unexpected happens while I'm away.
Review about: euroLens europe
Bought contact lenses
I thought I was getting a great deal on some contact lenses, but when they reached my country, I had to pay a load of extra charges that made them just as expensive as buying them here in Europe. Not cool!
Review about: Priority Booker
Quick Lounge Change
I made a blunder by booking the wrong lounge, as usual. I contacted Priority Booker and was really impressed with their customer service. John quickly replied to my email, sorted out my mistake, gave me a refund, and allowed me to book the right lounge instead. Even though this is the first time I've used their services, I can definitely say that their customer service is excellent. Well done, guys, keep it up!
Review about: Haute Florists
Bouquet purchase for friend's birthday
Well, I was really looking forward to the beautiful flowers I ordered for my best friend's birthday, but I was so disappointed when they turned up three days late and not very fresh at all. I paid extra for next day delivery as well, so that was really frustrating. I tried to complain to the company, but all they sent me back were dull, legal-sounding emails. I definitely won't be using them again after that experience!
Review about: Grape Tree
Great products and offers
I just bought some things from this company and I have to say, I was really happy with both the stuff I got and the service I received. The prices were good and they had some great deals going on. The staff were really helpful and friendly, which made shopping there a breeze. The products themselves were top-notch and I would definitely suggest this company to anyone else.
Review about: Cavani
Wedding suit purchase
My visit to the shop was a real letdown. I was on the hunt for a suit for my wedding, but the staff at the branch I went to were not very helpful. They didn't have the sizes I needed to try on, and when I asked if they could order the right size, they said I had to buy the suit first. How could I commit to buying something so important without even trying it? On top of that, they only gave credit notes for returns, so I had no choice but to leave without a suit.
Review about: Centre of Excellence
Spanish language course, intermediate level
I did a Spanish language course at the Centre of Excellence recently, and I have to say it was absolutely fantastic. It was challenging enough to keep me interested and enthusiastic the whole way through. The lessons were really practical, easy to follow, and well-organised. The real-life scenarios they covered were particularly beneficial, and now I feel much more self-assured in my Spanish abilities. I would definitely suggest this course to anyone at an intermediate level who wants to enhance their language skills. The only thing I wish is that the Centre of Excellence had a more advanced course to follow on from this one.
Review about: Vintage Cash Cow
Selling unwanted items
I thought selling my unwanted stuff was really easy and handy. The company kept me updated every step of the way, which was great. The only thing that confused me a bit was what type of items they were after, I didn't realise they liked a mix. But overall, I found the service to be quick and straightforward. It's definitely better than trying to sell everything one by one on different platforms.
Review about: BrandAlley
Items with one faulty
The customer service at BrandAlley is really good. I recently bought several things from their website, and they were all good value. Unfortunately, one of the items I got was faulty. But, I have to say, the way their customer service team sorted it out was really impressive. I got in touch with them about the problem, and they quickly sorted out my return and made sure I didn't have to pay for postage. This kind of efficiency and commitment to helping customers is what makes BrandAlley stand out from other online shops. I always think a company's credibility is shown in how they deal with problems, and BrandAlley has definitely earned a 5-star rating from me.
Review about: VioVet
Flea and worm treatment purchase
I bought some flea and worm treatment for my cats from this company recently. But when the package arrived, there was only one box instead of the two I ordered. I got in touch with customer service to let them know about the missing item. They said it was past the time frame for damaged items, even though there was no damage, just a missing item. This lack of accountability and solution has made me feel let down and out of pocket. Going forward, I'll be searching for a different provider for my pets' medications.
Review about: Fenwick
Make-up application by Gemma
I went to get my make-up done at the store the other day, and Gemma did an amazing job. She was so professional and friendly, which made me feel really comfortable during the whole session. My make-up looked absolutely perfect and I was thrilled with how it turned out. I would definitely recommend her services to anyone in need of a flawless make-up application.
Review about: Bodybuilding Warehouse
Mass gainer
I thought I'd give this company a go after seeing some mixed reviews, and I have to say, I'm happy with my choice. I ordered 3 X 5kg of mass gainer on Monday morning and they arrived swiftly by Wednesday lunchtime. The delivery was really quick, although one of the lids was a bit banged up, which caused a bit of powder to leak out. Despite this small hiccup, the price was the best I could find at £21 per 5kg, so I'm pretty happy overall. I would definitely buy from them again, with fingers crossed that next time the products will arrive intact.
Review about: WeightWorld
Green tea capsules
I've recently started taking these green tea capsules, and I have to say, I'm really impressed. I've been taking 2 a day for about a week now, and I can already see a slight difference in my appearance. Ordering them was easy, and they arrived on time. All in all, I'm very happy with my purchase.
Review about: Dealbuyer
TV recorder purchase
I found ordering from Dealbuyer really easy - it was quick, simple, and hassle-free. The TV recorder we bought was exactly what we wanted, and it arrived surprisingly quickly. Even though the first delivery agent didn't work out, I was impressed that the company took the initiative to ensure next day delivery through Royal Mail. The customer service team was also really helpful and quick to respond. Overall, I had a good experience with Dealbuyer.
Review about: Luxe Emporium X
Black clover necklace
I absolutely adore my black clover necklace! It's really cute and goes perfectly with the ring and bracelet I bought from this shop. The quality is top-notch and I always receive lots of compliments whenever I wear it. I would definitely suggest checking out this store for yourself, they also deliver your order really quickly!
Review about: Booking
Flight invoice request
I always find it such a pain when I have to ask for a basic invoice for a flight booking for my staff. It's such a faff, needing loads of calls and emails going back and forth. Honestly, it's a nightmare every time. If I were you, I'd just buy from places like gotogate.com or mytrip.com - they let you pop in your business details and get the invoice sorted out straight away, no bother.
Review about: Abelini
Bespoke engagement ring purchase
My wife and I needed to find a new engagement ring because a stone fell out of her old one. We checked out a few jewellers on the high street but the prices were too high, so we decided to give online shopping a go. We found a great selection at a good price from a jewellery store. Customising the ring to match my wife's tastes was easy, and we were really happy with how it turned out when it arrived. The packaging was really classy, with a big box, a diamond certificate, an insurance valuation, and a cute ring box. The ring itself was even better than we expected in terms of how pretty and well-made it was. We're really pleased with our purchase and would definitely go back to the store for any future jewellery needs.
Review about: Lux Surveys
survey scam disappointment
I can't believe how terrible this survey thing is. I did so many surveys and they promised me a reward, but then they accused me of cheating or not completing them! It's really unfair. They're just trying to scam all of us. I wouldn't even bother going on their site, they'll just disappoint you like they did to me.
Review about: Sheilas Wheels
Online purchase
I thought the website was really easy to use and navigate. Having the products broken down into sections made it so much simpler for me to choose what I wanted, and the instructions were straightforward and easy to understand. All in all, buying what I needed was a quick and straightforward process, just as the title said.
Review about: Voyage Privé
Luxurious travel packages
The travel packages this company offers are absolutely amazing. Everything from the transportation to the hotels was top-notch. I was really impressed by the level of service and attention to detail. Thanks for making my holiday unforgettable.
Review about: Rituals
Aromatherapy candles
The candles in the shop smelled wonderful, but I was really let down by the lack of diversity in their hiring practices. The staff weren't very friendly or helpful either. I don't think I'll be going back there.
Review about: The Modern Milkman
Fresh produce and sustainable products
The fresh produce and sustainable products from this service are really good. I can always count on the quality, and I like that they have a lot of new things to try. The app is simple to use, so it's easy to order and manage my subscriptions. I especially love that I can cut down on plastic waste by using refillable bottles and containers. All in all, I'm happy with what they offer and how reliable the service is.
Review about: Hampton and Astley
Bedding and towels purchase
I recently bought some new bedding and towels, and I have to say, I'm really pleased with how great they are. The bedding is super soft and feels really luxurious, making bedtime a real treat. The towels are nice and absorbent, adding a spa-like touch to my bathroom. Plus, the delivery was super quick, which is always a bonus when shopping online. I'll definitely be coming back for more as the whole experience was top-notch.
Review about: Susie Watson Designs
Christmas decorations and gifts ordered
I bought some Christmas decorations and gifts but the customer service was really bad. I ordered on the 5th of December and was told I'd get it in 10 working days as everything was in stock. But when I checked on the 23rd, they said it would be sent by courier. It's now been ages and I still haven't got my order, so I'll have to ask for a refund. I'm really unhappy with this service and won't be buying from them again.
Review about: Haute Florists
Birthday flowers
My flowers turned up late for my birthday and they were in a sorry state. I got in touch with them to share my disappointment and all they did was refer me back to their policies! After some persuasion, they reluctantly acknowledged that the flowers were subpar and only offered me a measly £10 refund. What a laugh! I wouldn't suggest them to anyone - definitely not worth the money.
Review about: Frenchic Paint
Quick delivery, nice paint, great for bannister
I received my paint really quickly, even though it was a bank holiday. The paint is easy to work with and goes on very smoothly. I painted our bannister with it and it looks fantastic! I will definitely use this paint again next time.
Review about: Art Discount
Marker set purchase
The marker set I bought came in good shape and was wrapped nicely. I was pleased with the free gift that came with it, adding more value to my purchase. However, I had some problems with the website when I was ordering. It kept adding a random number to my email address, even though my keys weren't stuck. Also, I noticed that an expensive express delivery option was automatically chosen, when a standard delivery option would have been fine.
Review about: Parcel ABC
First courier service experience
I recently tried out a courier service for the first time and it was really easy and convenient. I was expecting them to collect my parcel on a specific day, but they didn't show up as planned. Luckily, ParcelABC reached out to me and assisted in locating my parcel through Flixbus. Eventually, I received my parcel and everything was fine. Special thanks to Michal at ParcelABC for being really helpful and friendly. I appreciate it a lot! I will definitely be using this service again in the future.
Review about: Threadbare
Raincoat purchase
Has anyone else experienced missing returns from this shop? I recently purchased a raincoat that arrived quickly, but it was much too big for me. I tried to return it, but I misplaced the receipt. When I contacted them for a refund, they said they hadn't received my return. It was really frustrating. Just earlier, I sent a package back to another company, and they confirmed they received it as soon as the post office had it. Why can't this shop be as organised as that?
Review about: Darlings of Chelsea
Invested in 2 couches
Well, I just want to say that the staff at this place were really fantastic, you know? They were so polite and helpful, it made our shopping trip really easy. We popped in a few times and they were consistently great with their service. The only hiccup was that the delivery took a tad longer than we thought, but they did give us a heads up about it beforehand. Overall, I'd say it was a really good experience and we're happy with what we bought.
Review about: Fabb Furniture
Recliner sofas and dining table
My family and I went to a furniture shop to look for some comfy sofas and a new dining table. We met a really nice lady named Lilia who was a great help. She was really patient and answered all of our questions. Big thanks to Lilia!
Review about: Made In Design
Awesome designer furniture
Oh my goodness, I just had to tell you about this brilliant online shop I came across! They have the most incredible designer furniture that's both stylish and great quality. I found the perfect pieces for my room and they look absolutely fabulous.
Review about: Watch Pilot
Replacement swatch
I recently bought a new watch strap from Watch Pilot's website. However, when it arrived, I found that the watch face was too small for my liking. Luckily, I managed to find a better replacement on their website without any hassle.
The customer service guy, William, who sorted out the exchange for me was really helpful and made sure everything went smoothly. He even arranged for the new watch to be sent to me before I had sent back the old one. I was really impressed with how well he handled everything and it made my overall experience with Watch Pilot a really good one.Review about: Covers and All
Custom outdoor cover for L shaped cushion
Oh my goodness, I came across this awesome L-shaped outdoor cushion and decided to get a custom cover for it. I took extra care to measure it twice to ensure it would be a perfect fit and placed my order. When it arrived, it fitted like a glove and looks fantastic! The quality of the cover is top-notch and I couldn't be happier with how it all came together. Thank you so much!
Review about: Boohoo
UK185643665
Dear Lenny
Thank you for your email. Thank you also for the next day delivery fee refund. I am not satisfied with your resolution due to the following reasons:
Monday 12th December 2022: I placed an order which was meant to be delivered next day. Because the dress was meant to be worn on Sunday 18th of December for the choir's special presentation, I requested a next day delivery service.
Thursday 15th December: I sent an email to you asking for a refund for the next delivery fee. I finally received an email from EVRI confirming parcel was ready for collection at the agreed location. I had a 2 day church program which started this day and finished 10 pm. The EVRI location closes at 11 pm
Friday 16th December (afternoon): I received an email from EVRI thanking me for collecting my parcel.... this never happened as I was in the office. I tried calling the store, but the number either rings out or does not connect. This was the second day of the church program which also ended 10 pm. EVRI store closed at 11 pm.
Saturday 17th December: I took a cab from my house to the EVRI store (cost me around £7.40). I got there and someone with the name of Raj took my number and screenshots of the emails sent by EVRI. He said he would investigate the issue, look into the CCTV cameras and csll me back that day. I explained I need to get this resolved on the day because that dress is to be worn on Sunday. He said he will involve the store manager who starts his shift in the afternoon. I left cause I had to attend a program in church and emphasised I would come back in the evening. During the day, I was informed that a regular customer had placed several Boohoo orders and someone gave the customer my parcel by mistake. This is outrageous as this means that the first security measure to avoid these kinds of mistakes was overlooked: you need an ID to match the name on the parcel. This principle was clearly not followed. I was told that the 'frequent customer' is due to collect a parcel that evening at which point they will explain the issue to the customer and won't release his parcel until mine is returned.
Saturday 17th December - 6.45 pm: I went back to the store, explain the situation again and at first, I was told the manager is not available. Magically, Pedro, the store manager, spoke to me. He confirmed he was aware of my situation. He confirmed he was waiting for the frequent customer as there don't have contact details of those who place orders. I waited until 8 pm as I was determined to get my choir uniform for the next day. Pedro understood and offered a hot beverage which I nicely declined, I wanted my dress and get home. But it was getting cold and I was hungry and by the time I get home is too late for me to cook. So I bought some this to eat that I could quickly heat up once I arrived home (it was a Tesco store). I spent around £7.70 pm. Upon leaving, Pedro wanted to give me something: a bouquet of flowers, he felt really bad for me. Again, I nicely declined them cause I was upset as I started to realise that I will not have the dress sing with the choir tomorrow.
Sunday 18th December: I went to church with a dress one size smaller. No once from the store got back to me with any update.
Monday 19th December: I don't have a dress, really disappointing service from Boohoo and EVRI, especially when no attention to detail is provided to their work, promises are not kept and there is no phone number to reach either of the companies. People are looking for work, open a call centre!
My request: I want full refund for the dress: £31.87; and be compensated for the cab I took and the food I had to buy which comes to a total of £15.10 (£7.70 plus £7.40). The grand total will be £46.97.
I am posting this on Social media. I hope to hear from you soon.