CAFAGO Reviews
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Reviews (27)
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Electronic item purchase
When the box arrived, it was pretty obvious that someone had messed with it. The Lenovo seal had been cut and taped back on. On top of that, the batteries that were meant to come with it were nowhere to be seen. To make things even worse, the delivery was all over the place - it didn't come on the day it was supposed to, but the day after. I had to take time off work just to be home for it. And to make matters more annoying, DHL Germany gave the package to Colissimo instead of delivering it themselves.
As if that wasn't bad enough, Cafago had the cheek to ask for a review four days before I even got the package. And to add insult to injury, the product itself came straight from China with an illegal one-year warranty, instead of the required two years in Europe. What a nightmare!Fast order dispatch and package arrived quickly
I was really pleased with my purchase from this website because my order was sent out straight away and the parcel arrived super quickly. The product was packaged really securely, so it arrived in perfect condition. I checked prices on different websites and found that the price here couldn't be beaten.
OneBot E-Bike
Awful.
My bike came on time and the price was good, but the positives end there.
There was a fault which, despite have 12 months warranty, Cafago refuses to reimburse me for. I have been in this dispute for 12 months now and largely ignored by their service team. I have had to get representation from the bank which is still ongoing.
Please save yourself the time and trouble and do not buy from them.Heater
I order a Heater in 2021-01-08 in Cafago for 94€. The product arrive in time (very good) in 2021-01-14 but notice it had a big defect. As normal procedure, I contacted the support of Cafago to help me fix the problem. After describing the problem and even sending a video with the problem as asked by them, they realize it was a product defect, couldn't fix it and offer to refund of 5€ (5% of the product value - ridiculous). Of course I rejected since I wanted a well working product. As a solution, they said I had to send them the product for full refund or exchange but I'll have to pay the transport costs (30€). In the end, I accepted a refund of 12€ for not having the problems of losing 30€ in transport or risk to have another malfunctioning product. So, this is a website were in case of a problem, the client has the work to report everything and in the end, will just lose money and time. Not recommended if support is needed
Electric scooter
Do not buy from this company... I purchased a electric scooter and it was faulty.
Contacted them straight away and was firstly asked to get it repaired myself and they will pay a bit towards it. Then asked to return which i asked for the address and this is there reply
"If you want to return to us, you have to pay for the shipping cost .
The shipping cost is very expensive due to the item was big for shipping.
How do you think so ?"
Worse customer service ever. No offer of partial refund or anything you would expect. Do not buyWhich electric scooter did u buy?
Unreliable delivery, not communicating delays, incorrect info about stock
Ordered a product that was in stock according to their site, then they sent me an email that they "promise" to dispatch in 1-2 business days. This was 3 weeks ago and I still don't have my order. I emailed them after 2 weeks, they were quick to respond and told me the product is out of stock and asked for patience. They failed to let me know about the delay, they failed their own promise by a huge margin, they failed on the website showing correct information about stock, they failed to inform when I will eventually get my order. Very bad experience, not recommend it. If you need to use it, only for products you don't care when or if you receive them, use PayPal so you can open a dispute in case things go wrong.
no delivery
Cafago keeps asking me to check out new deals, when the xmas presents I bought 3 months ago hasn’t arrived.
Secondly, my outlook freezes whenever I click on one of your emails.
I would like to get my order or money back, so that i can block you from my computer.Amazing games
The company is seriously trustworthy. I have headphones, media player and recently ordered games. I must say they sell very nice products at nice rates
Good day. After a long wait, I did not receive any goods from. Four months. I do not recommend
I recieved broken item and they wont do a return or refund.i agree they suck.
I purchased a electric scooter which is not holding charge and they will not help me until i video the problem. How do i video that. Never had to do somthing like this. Do not use
Review with most votes
Amazing games
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