Crew Clothing - Overall Rating based on 25 reviews
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Lightweight puffer jacket
I popped into the shop and there was this lovely lady named Isabella who assisted me in finding the perfect lightweight puffer jacket I was after. She was really kind and went to check if they had my size in the back. Isabella took her time and even offered her thoughts without any pressure to make a purchase. Her friendly nature made my shopping trip a pleasure!
Scarf purchase
I bought a scarf from this shop not so long ago. At first, I got a bit annoyed because I couldn't see the size of the scarf on the product page. I had to wait a while, and then they told me to check their size guide, which didn't help because it was just for clothes, not accessories. Even so, I took a risk and ordered the scarf. When it arrived, I was pleasantly surprised by how quickly it came and how nice the quality was. It was actually bigger than I thought, but it was a lovely colour and super soft, so I decided to keep it. Overall, I was happy with the product itself, but the customer service could definitely do with some improvements.
Recent purchase disappointment
I recently decided to try out this brand and I wasn't completely disappointed with the quality of the products or the sizing. However, my overall experience was a bit ruined by the terrible customer service when there was a problem with my order. I ordered multiple items, one of which was supposed to be delivered separately. The first 2 items were ready to collect quickly, but the third item just seemed to disappear. It was really annoying that there was no customer service phone number to call, just an email address. The responses to my emails were slow and not very helpful, with them claiming that I already collected all my items even though the tracking info said otherwise. It was obvious that the customer service team wasn't really interested in helping customers, they were just going through the motions. After a lot of going back and forth, I eventually got a refund for the missing item, but the whole thing could've been avoided if the customer service had been more efficient and effective. It's a shame that a brand with decent products falls short when it comes to handling customer problems.
Shirt and trousers
I had a really bad experience with the customer service at the store recently. I tried to contact them several times about a problem with my order, but they completely ignored me. The staff were unprofessional and didn't communicate properly, which I found unacceptable. Even when I tried to sort things out, they treated me badly and accused me of lying. This kind of customer service is just not on, and now I have a really bad view of the brand.
Many items, t shirts, jumpers, socks, trunks(underwear)
Great quality clothing at great prices, I know other clothing manufacturers that charge double the price for the same quality, also I like the fact that they are more exclusive and the majority of their clothes tend to be plain style, rather than plastering loads of big logos all over them. Also free returns which I have used a couple of times now and the refunds were efficient and quick.
Review with most votes
Many items, t shirts, jumpers,
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