Crew Clothing25 reviews
This rating is based on 25 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Airy summer dress
I bought a light summer dress from this company not long ago, looking to freshen up my wardrobe for the sunny days ahead. But I have to say, I was really let down with the whole thing. I ordered the dress and got the order summary, but oddly enough, I never got a confirmation email. I tried reaching out with an email, but got no response at all. Then, when I called customer services, they told me they couldn't find any record of my order. The person I spoke to didn't seem bothered or useful at all. It was a frustrating experience, to say the least.
Polo shirts
I bought a couple of polo shirts from this clothing company not too long ago. Sadly, I had to send them back because they didn't fit me properly. The shirts themselves were really good quality, just what you'd expect from this brand. But I was really let down by the customer service and the whole returns procedure.
VAT refund complication
I had a really annoying experience with the customer service at this company recently. In the past, getting VAT refunds on orders from abroad was no problem, but this time I had to send lots of emails back and forth with an outsourced provider who didn't seem to know what they were doing and couldn't sort things out. On top of that, there was no way to speak to a real person or a manager in the UK, which made things even more frustrating. Even though I like their products, this whole situation has made me think twice about placing any more online orders with them in the future.
New catalogue items
I've been a loyal customer of this brand for years, but I was really let down by the new catalogue I got recently. The clothes on the models were photographed so badly that it was tricky to see things like the waistline and necklines properly in some photos. As someone who cares about quality and attention to detail, this was a big disappointment. I believe the brand is capable of doing better and I hope they listen to this feedback for their future catalogues.
Polo shirt
I bought a polo shirt from this shop not long ago and I have to admit, I was really disappointed with the quality. Even though the brand promotes itself as a top-notch clothing store, the stitching on the shirt was really shoddy. It was clear that they took shortcuts during production, which is not okay considering how expensive their items are. I was hoping for better quality from a brand that boasts about their high-quality clothing.
Ordered with promised discount and free delivery
I ordered something and they said I'd get a discount and free delivery, but they didn't give it at first. After I finally got the discount code, I placed another order and requested them to cancel the first one. However, they ended up sending me both orders anyway. When I reached out to them, they were not helpful at all and mentioned that it could take up to 5 days for them to respond to my email. It was a complete disaster and their customer service was terrible. I definitely won't be purchasing from them in the future!
Online order disaster
I ordered some clothes online and it was a total disaster, you know? I never got my delivery, they took my money and didn't reply to my messages - how rude is that? They don't even have a phone number, just online stuff. It's a total shambles. Now I'm £110 down and no cute clothes to show for it. I guess I'll have to sort it out with my card provider, ugh. I wouldn't recommend them to anyone, ever. It's just so disappointing.
Misleading sizing
I recently bought something online and I was really let down by the sizing. The item I got was far too small, even though I ordered my usual size. I tried to contact customer service for help, but they weren't very helpful and didn't solve the problem. It's annoying to come across a simple problem like this and have it dealt with so badly. The company not taking responsibility is really disappointing and has made me feel disappointed by the whole situation.
My new jacket
I recently got this jacket and honestly, it's pretty cool and super comfy. I really like the design and it really keeps me warm on chilly days.
Blue merino sweater
I recently bought the most amazing blue merino sweater, and it's just so comfy and stylish! It's ideal for layering with other clothes, and I'm super excited to wear it all the time. I adore how it has a classic look and can easily be dressed up or down. I'm already thinking about getting it in pink because there are loads of lovely colours to pick from.
Recent in-store experience
Last week, I popped into the Evesham branch at the Valley Shopping Centre, a place I've been going to since it opened last December. The team there, especially Rosie and another young lady, have always been lovely and really make my shopping trips enjoyable. They're friendly, helpful, and even say hello to my dogs, which is great.
Unfortunately, my last visit was spoiled by the new store manager's terrible behaviour. Her attitude was just awful and really rude - not what I'm used to at a store I've grown to like. I won't be going back there as long as she's in charge, which is a shame as I've been a loyal customer for years. I just can't ignore such a toxic manager.
I hope they sort out this issue quickly so they can keep their good reputation and carry on with the great service from the rest of the team.Purchased clothing at Evesham country park
The service at Evesham country park was brilliant, the staff were so helpful, professional and had big smiles. The shop had a great range of clothes, but I got carried away and spent too much! However, the biggest problem was the lack of changing facilities. There was only one changing room, so people had to wait their turn and it got a bit silly. It's not fair on the customers or the staff, who are trying their hardest to deal with the situation. They really need more changing rooms and mirrors to make the shopping experience better.
Cute sale dress and stylish bag
Oh my gosh, I got this really cute dress and stylish bag from here and I'm absolutely thrilled! The quality is top-notch and the service was super speedy and efficient. I ordered online and received my outfit in just 2 days, can you believe it? The dress fits like a glove and the bag is incredibly well-crafted, I can't wait to flaunt my new summer outfit!
Poor quality clothing
I had an awful experience with the quality of the clothes I bought. They faded in weird spots after only a month, and the customer service was terrible. I took the items back to the store, but they said they would pass them on to customer service and let me know, which they never did. When the second item started fading too, the manager said they would call me back but they never did. After waiting for months and being disconnected on calls, all I got were feeble excuses and no solution. It was just absolutely terrible.
New sweatshirt
I recently bought a new sweatshirt from this place and I quite like it. The fabric feels good and it's really comfortable to wear. However, I wasn't happy with how they handled my complaint. Their customer service was pretty poor. When I had a problem with my order, it took them ages to respond and when they finally did, they said they couldn't do anything to help. Not exactly ideal, is it?
High quality clothing
I really like the clothes at this store, they're always good quality. I usually wait for sales or discounts before buying though, as I think the normal prices are a bit expensive. But, considering the quality of the items, it's still worth it. That's why I gave it a 4-star rating.
Purchased chinos, polo, and jumper
I recently bought some chinos, a polo shirt and a jumper from this clothing shop. I have to admit, the chinos and polo were really good quality, very comfy and definitely worth the money. However, I had to send the jumper back because it was too tight for me. Returning it was easy and I got my money back quickly. I also noticed that they have sales quite often, so I'd suggest waiting for your item to be discounted before buying.
Chinos purchase
I bought a pair of Chinos online not long ago. Ordering was easy, and the delivery was quick and the item was well-packaged. But when I tried them on, I realised they were too baggy for my slim build. So, I'm sending them back for a refund and will buy the slim fit when they have it in stock.
Annoyed with lacking customer service
It's really disappointing to see a brand that I used to trust so much start to decline. I used to enjoy going to this store because the customer service was always excellent and I never had any problems. But my last visit left me feeling really let down. I sent an email asking about my order and I still haven't heard back from them. It's so annoying when a company doesn't look after its customers properly. It's like they don't care about keeping people who have been shopping with them for ages happy anymore. I hope they sort themselves out soon because I used to love shopping there.
Eastbourne Jacket with incorrect description
I recently bought a men's Eastbourne Jacket from your store in Dorchester. I was a bit disappointed because when I looked at the jacket, none of the pockets had zips or buttons like it said on your website. I tried contacting customer service to ask about this, but the only way to communicate was through email. After going back and forth with them for 6 emails, Crew finally admitted they messed up the description on the website.
About Crew Clothing
Most people like to look nice by wearing fashionable clothes in a style that they love. But where can you find all of these items? One of the shops that sells them is Crew Clothing. But what kind of shop is this? What kind of quality clothes can you expect? How comfortable will the material of the shirts and jeans be? Will the clothes also be durable enough to last for quite some time? Will it take Crew Clothing’s delivery service long to deliver the items at your home? And, in case of any problems or complaints, will their be a customer service able to help you out? Read the reviews that real customers have left to see what they think about Crew Clothing. Their comments, experiences, remarks, opinions and ratings can give you some idea of what shopping at Crew Clothing means and if this might be s shop you would like to visit.
About Crew Clothing
Crew Clothing is a company that offers clothes. The company was founded by Alastair Parker-Swift. Ha established Crew Clothing in the 1990’s and based his collection on the simple, timeless clothing styles that were worn by his family and friends on the south coast of Devon. Now, the brand still focuses on English coastal wear. They offer collections for both men and women. For men, they offer jackets, shirts, sweats, hoodies, tees, rugby shirts, knitwear, jeans, polo shirts, blazers, trousers, underwear and more. For women, they offer a collection of polos, denim, coats, shorts, skirts, dresses, tops, tees, trousers, jeans, hoodies, jeans, blazers and knitwear. Crew Clothing also offers fashion accessories like bags, belts, hats, scarves, boots, socks, underwear and more. Don’t forget to take a look at their sale section for some nice discounts and special offers. After all, you don’t want to pay too much when you don’t have to. And Crew Clothing also provides gift cards that you can present on a birthday or other occasion.
Services of Crew Clothing
All of the clothes and accessories can be ordered from their website. Crew Clothing’s delivery service will bring the items right at your doorstep. They offer click & collect, but also standard UK delivery, next day delivery, Saturday delivery, international delivery and gift card delivery. If you are not satisfied with the product you received, you can return it within a month (or 14 days for sale items). Their customer service can be contacted via telephone, email or regular postal mail.
Complaints, Compliments and Tips for Crew Clothing
Are you already dressed in clothes from Crew Clothing? Then we would like to know what your experience with this fashion company was like. What do you think of their delivery service? What is your opinion on the quality of their clothes? How durable are they? And are the people that work at their customer service friendly and helpful? Leave a customer review and tell us all about your experience with Crew Clothing.
How fashionable are the skirts, shirts, polos and dresses from Crew Clothing? Read reviews about their English coastal wear, denims, coats, jackets et
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Contact Information
20 Lydden Road
SW18 4LR London
United Kingdom
📧 customerservices@crewclothing.co.uk
Categories Crew Clothing
Online shopping | Fashion Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Many items, t shirts, jumpers,
Great quality clothing at great prices, I know other clothing manufacturers that charge double the price for the same quality, also I like the fact that they are more exclusive ... Read onBy: Richard M