Crew Clothing Reviews
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Reviews (25)
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Scarf purchase
I bought a scarf from this shop not so long ago. At first, I got a bit annoyed because I couldn't see the size of the scarf on the product page. I had to wait a while, and then they told me to check their size guide, which didn't help because it was just for clothes, not accessories. Even so, I took a risk and ordered the scarf. When it arrived, I was pleasantly surprised by how quickly it came and how nice the quality was. It was actually bigger than I thought, but it was a lovely colour and super soft, so I decided to keep it. Overall, I was happy with the product itself, but the customer service could definitely do with some improvements.
Purchased clothing at Evesham country park
The service at Evesham country park was brilliant, the staff were so helpful, professional and had big smiles. The shop had a great range of clothes, but I got carried away and spent too much! However, the biggest problem was the lack of changing facilities. There was only one changing room, so people had to wait their turn and it got a bit silly. It's not fair on the customers or the staff, who are trying their hardest to deal with the situation. They really need more changing rooms and mirrors to make the shopping experience better.
New catalogue items
I've been a loyal customer of this brand for years, but I was really let down by the new catalogue I got recently. The clothes on the models were photographed so badly that it was tricky to see things like the waistline and necklines properly in some photos. As someone who cares about quality and attention to detail, this was a big disappointment. I believe the brand is capable of doing better and I hope they listen to this feedback for their future catalogues.
Purchased chinos, polo, and jumper
I recently bought some chinos, a polo shirt and a jumper from this clothing shop. I have to admit, the chinos and polo were really good quality, very comfy and definitely worth the money. However, I had to send the jumper back because it was too tight for me. Returning it was easy and I got my money back quickly. I also noticed that they have sales quite often, so I'd suggest waiting for your item to be discounted before buying.
Airy summer dress
I bought a light summer dress from this company not long ago, looking to freshen up my wardrobe for the sunny days ahead. But I have to say, I was really let down with the whole thing. I ordered the dress and got the order summary, but oddly enough, I never got a confirmation email. I tried reaching out with an email, but got no response at all. Then, when I called customer services, they told me they couldn't find any record of my order. The person I spoke to didn't seem bothered or useful at all. It was a frustrating experience, to say the least.
Polo shirts
I bought a couple of polo shirts from this clothing company not too long ago. Sadly, I had to send them back because they didn't fit me properly. The shirts themselves were really good quality, just what you'd expect from this brand. But I was really let down by the customer service and the whole returns procedure.
Many items, t shirts, jumpers, socks, trunks(underwear)
Great quality clothing at great prices, I know other clothing manufacturers that charge double the price for the same quality, also I like the fact that they are more exclusive and the majority of their clothes tend to be plain style, rather than plastering loads of big logos all over them. Also free returns which I have used a couple of times now and the refunds were efficient and quick.
Blue merino sweater
I recently bought the most amazing blue merino sweater, and it's just so comfy and stylish! It's ideal for layering with other clothes, and I'm super excited to wear it all the time. I adore how it has a classic look and can easily be dressed up or down. I'm already thinking about getting it in pink because there are loads of lovely colours to pick from.
Cute sale dress and stylish bag
Oh my gosh, I got this really cute dress and stylish bag from here and I'm absolutely thrilled! The quality is top-notch and the service was super speedy and efficient. I ordered online and received my outfit in just 2 days, can you believe it? The dress fits like a glove and the bag is incredibly well-crafted, I can't wait to flaunt my new summer outfit!
Lightweight puffer jacket
I popped into the shop and there was this lovely lady named Isabella who assisted me in finding the perfect lightweight puffer jacket I was after. She was really kind and went to check if they had my size in the back. Isabella took her time and even offered her thoughts without any pressure to make a purchase. Her friendly nature made my shopping trip a pleasure!
VAT refund complication
I had a really annoying experience with the customer service at this company recently. In the past, getting VAT refunds on orders from abroad was no problem, but this time I had to send lots of emails back and forth with an outsourced provider who didn't seem to know what they were doing and couldn't sort things out. On top of that, there was no way to speak to a real person or a manager in the UK, which made things even more frustrating. Even though I like their products, this whole situation has made me think twice about placing any more online orders with them in the future.
Polo shirt
I bought a polo shirt from this shop not long ago and I have to admit, I was really disappointed with the quality. Even though the brand promotes itself as a top-notch clothing store, the stitching on the shirt was really shoddy. It was clear that they took shortcuts during production, which is not okay considering how expensive their items are. I was hoping for better quality from a brand that boasts about their high-quality clothing.
Ordered with promised discount and free delivery
I ordered something and they said I'd get a discount and free delivery, but they didn't give it at first. After I finally got the discount code, I placed another order and requested them to cancel the first one. However, they ended up sending me both orders anyway. When I reached out to them, they were not helpful at all and mentioned that it could take up to 5 days for them to respond to my email. It was a complete disaster and their customer service was terrible. I definitely won't be purchasing from them in the future!
Online order disaster
I ordered some clothes online and it was a total disaster, you know? I never got my delivery, they took my money and didn't reply to my messages - how rude is that? They don't even have a phone number, just online stuff. It's a total shambles. Now I'm £110 down and no cute clothes to show for it. I guess I'll have to sort it out with my card provider, ugh. I wouldn't recommend them to anyone, ever. It's just so disappointing.
Misleading sizing
I recently bought something online and I was really let down by the sizing. The item I got was far too small, even though I ordered my usual size. I tried to contact customer service for help, but they weren't very helpful and didn't solve the problem. It's annoying to come across a simple problem like this and have it dealt with so badly. The company not taking responsibility is really disappointing and has made me feel disappointed by the whole situation.
My new jacket
I recently got this jacket and honestly, it's pretty cool and super comfy. I really like the design and it really keeps me warm on chilly days.
Recent in-store experience
Last week, I popped into the Evesham branch at the Valley Shopping Centre, a place I've been going to since it opened last December. The team there, especially Rosie and another young lady, have always been lovely and really make my shopping trips enjoyable. They're friendly, helpful, and even say hello to my dogs, which is great.
Unfortunately, my last visit was spoiled by the new store manager's terrible behaviour. Her attitude was just awful and really rude - not what I'm used to at a store I've grown to like. I won't be going back there as long as she's in charge, which is a shame as I've been a loyal customer for years. I just can't ignore such a toxic manager.
I hope they sort out this issue quickly so they can keep their good reputation and carry on with the great service from the rest of the team.Poor quality clothing
I had an awful experience with the quality of the clothes I bought. They faded in weird spots after only a month, and the customer service was terrible. I took the items back to the store, but they said they would pass them on to customer service and let me know, which they never did. When the second item started fading too, the manager said they would call me back but they never did. After waiting for months and being disconnected on calls, all I got were feeble excuses and no solution. It was just absolutely terrible.
New sweatshirt
I recently bought a new sweatshirt from this place and I quite like it. The fabric feels good and it's really comfortable to wear. However, I wasn't happy with how they handled my complaint. Their customer service was pretty poor. When I had a problem with my order, it took them ages to respond and when they finally did, they said they couldn't do anything to help. Not exactly ideal, is it?
Review with most votes
Many items, t shirts, jumpers,
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