Donner Music33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Three guitar pedals on Black Friday sale
I recently bought three guitar pedals in the Black Friday sale and I have to say, the whole process was really smooth. The website was easy to use and I found exactly what I wanted without any trouble. Checking out was simple and I got a confirmation email right away.
The delivery was surprisingly quick, arriving in just three days. I liked getting updates about the shipping through the Shop app, as it kept me in the loop about when my order would arrive. When the package got to me, I was happy to see that everything was well packaged and in great condition.
As for the pedals themselves, I'm really pleased with the quality. They've been working perfectly since I started using them and have definitely improved my music experience. Overall, I'm a satisfied customer and wouldn't hesitate to recommend this store to others.Guitar strings
I ordered some guitar strings from this place, but they turned out to be really rubbish quality. It took ages for the package to arrive, and when it did, it got sent to the wrong address and was all messed up when I eventually got my hands on it. I'm really not pleased with the whole situation.
Purple Shredder Guitar
I bought this cool Purple Shredder Guitar from the shop, but guess what? The strings just kept snapping after a few times of playing! So, I thought I'd drop an email to their customer service team to sort it out, but they're taking ages to get back to me. It's so frustrating, feels like I'm talking to a brick wall! Definitely wouldn't recommend getting anything from this place if you're after decent customer service.
Guitar pedals purchase
I recently bought some guitar pedals from this company and I have to say I was really impressed with the whole experience. The pedals came quickly and were packaged well. But I had a problem where I thought two of the pedals were broken. I got in touch with customer service and a guy called Mowaffaq helped me out brilliantly. It turned out the issue was with the power supply I was using, not the pedals themselves. Once that was sorted, the pedals worked even better than I expected, especially for the price I paid. I'm really thankful for the great customer service and the high quality of the products I received. Thanks so much!
Guitar for beginners
I bought a beginner's guitar not too long ago and I have to admit, I really do love it. I'm new to playing the guitar, but I think the sound quality is brilliant. Although, sometimes I do notice that the strings sound a bit twangy, so maybe they could be a bit better quality. But for the price I paid, I reckon it's a great bargain. The design is really nice and the sound overall is pretty impressive. I've got my sights set on a jazz style guitar in cherry red and some Strat style guitars for when I have the funds for them in the future.
Keyboard purchase
I recently bought a keyboard and it arrived quite fast, which was nice. It was really easy to set up, but the instructions were a bit confusing. They could have definitely been improved, especially the diagrams. It would have been better if they were clearer.
Gift purchase query
I had a bit of trouble when I tried to buy a gift for my granddaughter from your website. I wanted to send the product straight to her, but I couldn't find a way to add a different shipping address. Even though I have three addresses registered, I could only pick one when I checked out. Changing the billing address wouldn't work either, as I didn't want my granddaughter to see the invoice. This situation made me frustrated and I couldn't finish my purchase smoothly. But, I want to make it clear that this one incident doesn't match my past experiences with your company. I've been a regular customer and have bought from you many times without any problems. I even told my friends and family about your services on Facebook because I've always had great service and good value for money. I hope that this issue can be sorted out so you can keep up the high level of service I've come to expect from your brand.
Keyboard purchase
I recently purchased a keyboard and it was absolutely fantastic. The price was brilliant, it arrived promptly and was securely packaged. Once I attached the legs, it was up and running without any issues. The photos online really didn't do it justice - it's much prettier in person!
Donner DED-400 Electric Drumkit
So, you know, I got this drum kit, right? When I first got it, everything was great, arrived super quick and was amazing to play. But, after some time, the snare drum stopped working and I discovered the cable was broken. Donner sorted out the cable and the cymbal but the snare drum was a problem. They offered me a refund which I was fine with. But then they kept saying they'd send the snare drum, then they said they shipped it but they didn't, it was just more of the same stuff. And then they made me wait for an extra 10 days, which was really frustrating. When I eventually got my refund, it was through a purchase payment that gave me a fee and delayed my money. I had to contact Paypal to fix it, they were the ones who actually helped me out. Donner just kept making mistakes and calling me by different names in their emails. I'm not sure if they really learned anything from this experience.
Bass guitar purchase
I bought a bass guitar from Donner Music not long ago, but it stopped working because of an internal issue. I've tried contacting the customer service team a few times about this problem, but they haven't got back to me yet. It's really frustrating to not hear back or get any help from a music store, especially when you're dealing with a faulty product. I would advise people to think twice before buying from Donner Music.
Guitar strings
I recently bought a set of guitar strings from this company and I have to say, I was really impressed. The price was really competitive, which made it a no-brainer for me to buy from them. Ordering was a breeze, with a website that was easy to use and helped me find what I was after. The service was excellent, with great follow-up messages keeping me informed at every stage. And the delivery was super quick, so I could start playing my guitar again in no time. I'll definitely be coming back and would recommend this company to anyone looking for music supplies.
Alto Saxophone purchase
I found an Alto Saxophone on Google and after watching some YouTube reviews, decided to go ahead and order it. Some people had said bad things about the company, but I took a risk and went for it anyway. To my surprise, the saxophone arrived in just four days, faster than I thought it would. The instrument itself was great, it met all my expectations, except for a small problem with the neck strap being stuck.
MUSICAL INSTRUMENTS
I learnt about music since when I was working under a music producer. My boss studio then used to be one of the places musicians find peace working with. Even another music producer had to be consulting our office due to challenges he was having. The thing is, music production is not a rocket science. Instead of buying quality musical instruments to get the right production, he chose to buy the cheap ones, thus getting poor results. Since I had already learned that, as I was to open my studio, I just knew where to go buy my instruments based on where my boss used to. Talking about Donner Music and in the years I have put in the career, it's remained one of the best decisions that have really helped my pursuit. Donner Music is where every reasonable music producer and others in need of musical instruments should aim at.
About Donner Music
The importance of music cannot be overemphasized. Many people see it as one of the strongest form of therapies. Music is a good thing for the soul; it is an elixir that has many functions. Besides the singing voice, good music also comprises quality musical instruments. However, you must take care to ensure that you buy instruments that are not frustrating to play and painful to listen. One way to do this is not to get carried away by cheap deals. Often, cheap musical instruments are poorly made. You may always have to retune or play out of tune. Also, consult your music teacher before you buy any musical instrument. Your teacher is likely to know of good stores that sell good quality instruments. In addition, buy your instruments from a speciality store. If you are buying a used instrument, buy with caution. It might look good and cost a reasonable amount of money, but the quality might be ridiculously low. If you are interested in getting good quality instruments, you could consider Donner Music. However, you should read customer reviews of Donner Music here to know if they have been efficient as they claim.
About Donner Music
Donner Music is a company with a warehouse of 226, 000 square feet and over 46, 000 musical instruments. They were founded by the Bax brothers who are 5 years apart in age. They claim to start with a web store and gradually grew it to a large physical company. They assert that they continue to expand and serve their customers better. They take pride in the fact they are built on quality, service and a passion for music. They are also proud of their online presence and claim to be looking out for ways they can enhance their website's user experience. They hold that they provide those who are not able to go to their physical stores with an awesome online experience. They claim to have direct and effective communication with their customers who keep inspiring them. They are proud to have shipped over 1,000,000 products at a fast rate and good condition.
Products and services of Donner Music
Their products include DJ gear & effects, microphones, headphones, lighting & special effects, guitars, bass guitars, drums, keyboard instruments, musical instruments, cables & tools, trusses & stands, flight cases & flight bags, multimedia & electronics, work from home gear, customization services, top hire gear, etc.
How to Contact Donner Music
You can reach Donner Music by sending mail to service@idonner.eu or using the form on their contact us page to send them a message. Donner Music is also active on social media platforms including Facebook, Youtube, Instagram and TikTok.
Compliments, Complaints and Tips for Donner Music
If you have used any of Donner Music products in the past, kindly drop your experience and feedback. In what way did their products enhance or demote your musical career? Did you like the quality of sound their instruments produced? Did you get what you ordered delivered to you on time? Did you like the way you were treated by their staff? Will you recommend Donner Music to others? Your review will guide prospective Donner Music customers.
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Online shopping | Office, Hobby & Party Reviews & Experiences
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Last update: November 2025
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MUSICAL INSTRUMENTS
I learnt about music since when I was working under a music producer. My boss studio then used to be one of the places musicians find peace working with. Even another music prod... Read onBy: FORTUNE