Footshop Reviews
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Reviews (25)
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Recent return experience
I went back to that shop not long ago to give something back, but it was a bit of a nightmare. Even though I did everything as they said in the confirmation email, I still haven't got my money back for the item I took back. When I phoned up their customer service team 9 days later, the person on the other end was really rude and wouldn't tell me when I could expect my refund. The whole lack of communication and the way the staff acted just left me feeling really unhappy about the whole thing.
adidas Gazelle trainers
The store had a great selection, but I had to wait longer than expected to get my adidas Gazelle trainers. I tried emailing them to ask about my order, but I never got a response or any updates. It was really frustrating and disappointing not hearing anything back. I know delays can happen, but it's so important to keep customers informed about what's going on.
Problematic shoe logo
I bought a pair of shoes with a missing letter on the logo, and I've been trying to replace them for the past three weeks without any success. To make matters worse, they even missed a pick-up appointment. I asked for a refund, but I haven't received any response yet. They said I have to ship the shoes back at my own expense for store credit in the future. I should have just gone to a physical store instead. This whole situation is completely unacceptable!
Yeezy 350 v3 light
Negative, So I found this store entered the raffle for the easy 350 lights and won a pair of 10 1/2, I was so excited about getting them shipping was great they were fast the price is a little higher than what it should have been I opened the shoe and it is a fake shoes these are shoes that you can buy off of any rep website for a quarter of the price thay had me pay . And if you're asking me how I know the difference because I because I also wanna power off the Adidas app and when you put them together they are very very very it's a very big and bad noticeable things wrong with the pair I got from footshops. I will never order for them again and I am now looking for anywhere or any platform that I can put the word out about them!
Filling prices shoes
Wouldn’t let me leave 1 star. Do not dream of buying from this sham of a store. The sent the wrong size shoes on badly damaged packaging that took two weeks to arrive. They then informed me that I would need to return at my own expense to CZECH REPUBLIC!!!! To receive a refund. Avoid at all costs, as they will definitely get your order wrong, be very unhelpful and frustrating, then you’ll be out of pocket just for trying to get your money back!
FOOTSHOP is LYING and scamming customers
I entered the raffle for the Yeezy 500. Unfortunately I entered with the wrong size. I won the raffle and they sent me the shoes. I was disappointed the shoes, but the shoes are to big. I asked if it is possible to exchange them for the right size, but they were sold out. I asked to return them, but not possible because the Terms & Conditions I have agreed upon does not allow it. I did not know this was stated in their Terms & Conditions. I did not bother to check because I know by International Law and Czech Law the consumer has the right to return items bought online within 14 days. I told them it does not matter if your Terms & Conditions states otherwise. Your Terms & Conditions are subject to the Law. So the Terms & Conditions are not legally valid on this point. I send the shoes back within 14 days, but they refuse to give me back my money. They even told me to resell the shoes. It is not their problem and they are ignoring my request and they are ignoring the fact that it is in my right to return the shoes.
Be aware of the malpractice of this company. They are deliberately misinforming customers and denying their rights. I also reached out to the CEO Peter Hajduček but he has not made any effort to give a response.It was not a scam, you literally got the shoes from the store. How was it a scam when they sent you the real shoe? In a raffle, once you get a pair of shoes, it's done, you don't have the chance to exchange. You know how hot Yeezys are when they are released? It was true that the size you wanted was sold out becoz the shoes were so hot and they were sold with the retail price. You could have resold the shoes with the resell price and bought the size you wanted from a reseller. Not a big deal, actually.
It's not your right to return them; it's called a final purchase and if it is stated in the T&Cs then that's your problem for not reading. It's within their rights to deny returns. Stop spreading misinformation please
Do you Mail to Uk with all this brexit nonsense
If its a raffle, you cant return, resell Yeezy for much higher price and buy a pair of your size.
Review with most votes
FOOTSHOP is LYING and scamming
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