Smallable - Overall Rating based on 23 reviews
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electric tea kettle
I have had a very bad experience with Smallable. First the shipment was delayed as it was originally sent to the wrong city. Then, when the package finally arrived, I discovered that the electric tea kettle was not compatible with US outlets. The online description does not indicate that it would not be compatible with US electrical (as other online stores do) and they still shipped it to a US address! It cost them US$13 to ship the package to me. Return shipment will cost me US$185--more than the kettle itself. They have been unresponsive to my efforts to return the kettle. I would not buy from them again. Absolutely ZERO customer service.
CLOTHES
I had high hopes for this shop, but the experience has been disappointing. I placed an order on June 9th/10th through PayPal, after waiting 10 days for their tracking information, I finally contacted customer service on June 20th. They responded saying that the order was submitted and would be shipped out in a couple of days to stay tuned for the tracking information. Since I'm patient, I waited another 10 days before contacting customer service to ask where my order was. They finally got back to me 5 days later to tell me my order was cancelled because they didn't receive my payment in time. A total lie since Paypal shows that the payment was made immediately upon the placement of the order. The customer service respondent offered no real apology or how to correct their mistake. They have terrible customer service and bad business practices. If you are looking for similar types of places, I would recommend places such as melijoe.com, alexandalexa.com, angelibebe.com who take their customers & business seriously.
Lies, lies and more lies then silence
I ordered three items in Nov 2017 - and decided to return two items from the order that did not fit me. I requested a return authorization and received an email from Smallables with instructions for the return. I sent back the parcel insured by post to the address provided - only to have the package returned to me a months later. The tracking information indicates it was refused by the recipient. I emailed them - and received no response. After multiple attempts to speak with a customer service representative, I finally spoke with someone after a long hold who asked for photographs of the returned package. I obliged. And heard nothing at all. I have tried to contact them again - both by email and by phone but have not been able to receive any response. Phone rings - and I am put on hold for a long period of time (each >10 minutes). This business is a total fraud. Not only I am still sitting on two items I cannot use, in addition to the refund I should be owed, I have so far spent US$55 for return potage. This is entirely maddening. I cannot believe they conduct their business this way. Stay away.
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Lies, lies and more lies then
I ordered three items in Nov 2017 - and decided to return two items from the order that did not fit me. I requested a return authorization and received an email from Smallables... Read onBy: YO