Tower Housewares Reviews
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3-in-1 stick vacuum purchase
Oh, what a waste of time and money! This stick vacuum is completely useless. I thought I was getting a great deal, but oh dear, how wrong I was. It overheats after just 15 minutes of use and then refuses to start again for at least an hour. This is actually my second one, and it's just as dreadful as the first, so back it goes. My mother had a fantastic Tower kettle that lasted a solid 20 years, but this pathetic vacuum couldn't even handle 20 minutes. What a let-down.
Air fryer problem
I bought an air fryer not long ago and honestly, it was a nightmare. After just a week of using it, I had a problem. But, I have to say, the customer service was amazing. They were really professional and as soon as I gave them all the info they needed, they sorted it out fast. Now I'm just waiting for the replacement to turn up. Dealing with just one person made me trust their service even more.
Tower Dual Airfryer
Bought a dual air fryer in October 2022 from B...M. I registered the warranty and received confirmation it was for the extended 3 years. Sadly in November this year one fan failed and I needed to contact Tower, thatās where it all went wrong. I was asked to produce a till receipt, which I could not (B...M donāt always give them and have confirmed they canāt produce a duplicate more then 12 months old)
Despite several emails and speaking to who was quite frankly a very rude customer service person, Tower were not going to back down and honour the warranty . I can prove I bought one item at B...M on the day and paid Ā£99 for it. This it seems is not good enough.
Reality is that if you want quality, pay for it and not buy a cheap alternative that is likely to break down and then the company twist their way out of responsibility, despite them confirming I had a 3 year warranty. If it is so important why do they not insist on a receipt at the point of registering. I suspect this is because they assume people donāt keep receipts.
Very poor product and even poorer company.
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Cookware
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