Townsend Music25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2023.
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I've been using this place for more than ten years now and they've never let me down. I ordered two pre-releases months ago and they kept me updated throughout the whole process. The packaging was perfect and everything arrived on time, with one of the items even being tracked. This seller always offers excellent service, I highly recommend them.
Pre-order albums
I was really disappointed with my experience with this company. I ordered two albums, one of which was a pre-release, hoping they would be delivered together. However, on the day of release, I found out that the in-stock album was no longer available and my pre-order was cancelled even though I had already paid. I had to keep chasing them up for the pre-order, which was annoying and took up a lot of my time. Their lack of communication and accountability was not acceptable. They didn't apologise for not securing the in-stock item, didn't explain why the pre-order was cancelled, and didn't acknowledge the long wait for delivery. The customer service I received was slow, rude, and not helpful at all, making me feel like they didn't care about me as a customer. Overall, I was left feeling disappointed and frustrated by this experience, and I wouldn't recommend this company to anyone.
Vinyl Record Purchase
I recently bought a vinyl record from this shop and honestly, it was such a nightmare. My order never arrived and when I tried to contact customer service, they were no use at all. It felt like they couldn't care less about my problem and I ended up feeling really frustrated and mad. It's such a shame that their service was so bad because I was really excited to get my order.
Band T-shirt
Recently, I bought a band t-shirt from this company and honestly, it was a huge letdown. I ordered it months ago, but there were delays and the company didn't keep me in the loop about what was going on. I'm a big fan of the band, so I was really excited to get the shirt, but it seems like they couldn't send it because they ran out of stock. Their support team didn't really help either - they didn't give me any useful info and ended up cancelling my order without asking me. This whole thing has really annoyed me, and I wouldn't recommend this company to anyone who wants to shop with confidence.
Pre-ordered vinyl
This website is honestly the best for ordering music. I pre-ordered my vinyl and it always arrives on time. I really appreciate how they package everything so securely that there's never any damage. Additionally, they offer plenty of unique releases, limited editions, and even signed vinyl records that make it incredibly tempting to purchase more. I would highly recommend Townsend Music to anyone in search of fantastic music!
About Townsend Music
Townsend Music is a UK-based direct-to-fan online record store specialising in signed, exclusive, limited edition, and rare music releases. They offer various music genres in formats such as CD, vinyl, cassette, and box sets, with 24/7 customer support. Townsend Music prides itself on exceptional client service, working with major and independent record labels, artists, and management organisations. They are partnered with platforms such as BMG, Merchbar, YouTube, Spotify, and more.
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Categories Townsend Music
Office, Hobby & Party Reviews & Experiences | Online shopping
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Last update: November 2025
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Review with most votes
Band T-shirt
Recently, I bought a band t-shirt from this company and honestly, it was a huge letdown. I ordered it months ago, but there were delays and the company didn't keep me in th... Read onBy: Lauren Powell