You Garden46 reviews
This score is based on 46 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Plants arrived in good condition
I really like getting plants from here because they always arrive in brilliant condition! The packaging looks good, but I wish it was more environmentally friendly. And why is the postage so pricey? Sometimes I end up going to the garden centre nearby because it's more affordable.
Replacement 'Daphne' plant
Trying to get a replacement 'Daphne' plant from this garden store was a right pain, I must say. It felt like it took absolutely forever from when I first asked for it to when it eventually arrived. The most frustrating thing was trying to contact customer service, either by phone or email. They were so slow to get back to me, even when I sent them photos to show what was wrong. All in all, not a great experience at all.
Lavender plants
I thought the website was really easy to use and get around. But then I got an email saying that my order for lavender plants had been cancelled because they weren't good enough to send out. That was a bit of a let-down, but at least they let me know quickly so I could find the plants somewhere else. Even though that didn't work out, I was happy that the rest of my order was delivered quickly and without any problems. All in all, I'd be up for using this website again in the future.
Plant purchase
The plant I bought turned up in great condition and was all set for planting. It arrived bang on time, and I was really impressed by the new catalogue that came with it. I've already told all my friends and family about You Garden, and I've even passed on the discount code to about 4 people. The quality of the plant was even better than I thought, and I'm really happy with my purchase.
Plugs arrived in good condition
The only problem really was how long I had to wait for the delivery. Just as I was actually thinking of getting in touch to ask about it, I got a message saying there was a delay. It would've been better if they'd told me that when I first made the order. Still, the plugs came in really good condition so I can't complain too much.
Plants for hanging baskets
I recently bought some plants for my hanging baskets from your shop. I called up to place my order and the person who answered the phone was really helpful all the way through. The plants turned up when they were supposed to and they were in great condition. I'm really happy with what I bought and I'll definitely come back to shop with you again.
Healthy plants
As someone who comes here a lot, I gotta say I was really happy with the plants I got this time. They were in top-notch condition and good to go for planting. But hey, just a heads up for folks ordering - watch out for the delivery service they use. Some of the packages might not look great when they arrive. Still, gotta give credit to the place for wrapping everything up so well that the plants were all safe and sound.
12 plants for postage only
I've just bought 12 garden plugs for the price of postage only and I have to say I'm really impressed with the quality of 11 of them. They all came in different varieties, with their names clearly marked on the box. I have them all growing in pots now until they get big and strong enough to be planted in my garden. However, I was a bit let down to find that one of the plugs was dead when it arrived. Despite this hiccup, I'm optimistic that the rest of the plugs will grow into lovely plants with beautiful flowers. All in all, I would recommend this company and would definitely think about ordering from them again in the future.
Plants
No customer service, half my plants were dead or infected, sent email to customer service, no reply.
Would not use this company again, avoid and spend your money elswhere.Bulbs via Groupon
Avoid this company they are disingenuous and unhelpful.
£38 worth of plants including £6.99 delivery
So I've have now been waiting for 20 days for my delivery from yourgarden. I've emailed them asking where it is and my response was its still at the nursery. So I waited for a couple of days and emailed them back asking for a refund as I've still not received anything. my response to the email was the items have been pick so I can't have a refund till it gets to me I then have to send them back to the nursery at my cost. the items have not left the company grounds yet and thay want me to wait till thay send out the plants just so I can them back to them just to get a refund on plants that thay still have? This is a joke I can drive across the country quicker and get the plants myself. so if you want some plants I recommend you go out and get them yourself definitely don't buy anything from yourgarden
Preplanned Union Jack hanging baskets
Nothing like described,flowers almost dead and what should of been blue were purple.Quality control must be absolute rubbish . When I tried to complain to call centre they hung up the phone. Will never buy from them again, only order if you have money to throw away.
Lily bulbs
Absolutely terrible company. Half of the bulbs I ordered did not grow. The others were small and with very few buds. I was refused a refund when I complained. Apparently I should have complained within 30 days - (lily bulbs planted in February do not grow in 30 days). Do not buy from this company
Begonia illuminations
Ordering very easy. Customer service a little slow but good result in the end. Both the above item and other recent orders. Are all doing well. Plants are very good size and arrived well packed. Will definitely be back again to order.
Italian cypress trees
Having ordered and paid for items over 2 months ago still no the clue as to when we will receive . Very poor communication.
Magnolia tree
Magnolia Susan 9cm
arrived in good condition
Would buy againCypress trees
They arrived massively smaller than paid for, kept me waiting for three months and customer service is ignorant and will not help in any constructive way. DO NOT use these cowboys!!
Fuchsia plugs , clematis and an annual
Very poor over priced plants , don’t bother and go to the garden centre!
2 Never completed
Negative . Worst Company to deal with ! 1st order nothing for 3 weeks had to open Paypal Case as did not respond to email. Never got ordered refunded 1 weeks Later Total 4 weeks. Thought I would try again 2 weeks later part refund incomplete order What a Joke You will never get your complete order Ha Ha
Various items
My You Garden order was supposed to be delivered on Friday 7th May, but only one item was delivered. On Friday I called them to ask when the rest of the order would be delivered. I was advised to ring on Monday 10th May. When I rang them, they told me they could not tell me when the rest of the order would be delivered, seemingly expecting me to stay in every day until it was delivered. When I queried this, the line went dead. When I rang back, the line again went dead while I was explaining my concern. I then emailed them and got a standard reply which stated they would reply within 7 - 10 days and asking me not to contact them until I had received a reply. I find the failure of You Garden to address my reasonable concerns to be unacceptable.
About You Garden
Are you looking for flowers, plants, pots or machinery for your garden? You Garden seeks to provide gardening products for everybody, no matter how much gardening experience you have. Does it deliver on this promise? Is their website accessible or filled with gardening jargon? Are their products affordable and of high quality? Is You Garden’s customer service attentive to you problems? Is shopping at You Garden’s online store better than shopping at an actual, physical store?
Maintaining a beautiful garden or balcony is a hobby for many and a status-symbol for some, but everyone needs products now and again to maintain their garden at least to a certain degree. Does You Garden make this easier? Find out what actual customers have to say about this by reading their reviews!
About You Garden
The director of You Garden, Peter McDermott has decades of experience in the horticultural industry. He loves growing plants and hates neglected gardens. To help even the most inexperienced of laymen maintain their gardens, You Garden promises to speak English. That is, to avoid words commonly used by people in the horticultural industry but unintelligible to anyone else. You Garden also gives advise on what to grow in your garden, making maintaining your garden easier for people who do not have sophisticated plans for what to do with their backyard.
In accordance with the aspiration to make gardening accessible for the inexperienced, You Garden produces videos that explain how to use their products. You Garden also chooses plants that are easy to grow, to avoid customers accidentally buying a plant that requires much more of their time than anticipated.
An examle of You Garden's tutorial videos. Are these types of videos useful?
You Garden owns 5-acre nursery in Lincolnshire. This allows the company to see the plants grow and to maintain close contact with the plants instead of becoming a company that does not even know what it is selling.
Service
You can buy a great variety of gardening products at You Garden. For instance, you can buy flowering bulbs such as tulips, daffodils, narcissi, hyacinths and crocuses. You can also purchase bush and shrub roses, climbing roses, groundcover roses or flowering shrubs, hedging plants, trees and climbing plants.
Having fruits and vegetables growing in your garden is certainly desirable. Fruit trees, bushes and plants that are available on You Garden include:
- apple trees
- apricot and peach trees
- duo family trees
- pear trees
- plum trees
- cherry trees
- grapes
- figs
- citrus trees
- strawberries
- raspberries
- blackberries
Equipment is necessary to maintain a garden. Machinery available on YouGarden includes lawn mowers, strimmres, trimmers, trolleys, wheelbarrows, pressure washers and chainsaws. You can also get hanging baskets, pots and compots at You Garden.
Questions, comments, concerns and opinions
You can contact YouGarden’s customer service by sending a message on their website. Another way to reach customer care is in writing, using this address:
YouGarden, PO Box 637, York, YO26 0DQ
You may also call You Garden’s call centre (0844 6 569 569) or send an e-mail (cs@yougarden.com).
Have you bought You Garden’s products? Share your experiences by leaving a review!
Read reviews of You Garden! How useful is this site? Is it accessible for inexperienced or casuals gardeners? What is the quality of their products?
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Categories You Garden
Online shopping | Homeware Reviews & Experiences
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Last update: December 2025
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Review with most votes
gardening stuufs are eaisly av
My grandparents love to do gardening, so I do. we are using you garden for long and it helps a lot to maintain n and to make our family garden beautiful and attractive. Read onBy: Samuel cotton