You Garden Reviews

: 37
68% Would buy here again

Most relevant positive review

  2024-06-04
Drawf Buddlia replacement plan
Recently, I bought a Dwarf Buddleia from You Garden. Unfortunately, when it arrived, it didn'...Read on
danielle

Most relevant negative review

  2023-07-12
Plants
No customer service, half my plants were dead or infected, sent email to customer service, no rep...Read on
Austen Salton

Review with most votes

  2017-08-03
gardening stuufs are eaisly av
My grandparents love to do gardening, so I do. we are using you garden for long and it helps a lo...Read on
Samuel cotton

Reviews (37)

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    12 plants for postage only

    I've just bought 12 garden plugs for the price of postage only and I have to say I'm really impressed with the quality of 11 of them. They all came in different varieties, with their names clearly marked on the box. I have them all growing in pots now until they get big and strong enough to be planted in my garden. However, I was a bit let down to find that one of the plugs was dead when it arrived. Despite this hiccup, I'm optimistic that the rest of the plugs will grow into lovely plants with beautiful flowers. All in all, I would recommend this company and would definitely think about ordering from them again in the future.


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    Recent plant purchase

    I recently bought some plants from this company and I was really impressed with their service. When I found out I wouldn't be home for the delivery, I emailed them and they were really helpful, making sure my plants arrived when I was back. Not many garden companies would have been so responsive, so I was impressed by their professionalism. The plants were sent out the day after I got back and they arrived in good condition the next day, well packed. I was really happy with the plants themselves and how they were packaged for delivery.


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    Incorrect order

    I recently had the bad luck of getting the wrong order from this company. But, I have to say, the customer service was really great. Even though the mistake was just a human error, the team at the company fixed it quickly and effectively. I was really impressed with how professional and dedicated they were in fixing the error. The plants themselves were in great condition and seemed to be doing really well. All in all, despite the initial mistake, I am now a happy customer because of their outstanding customer service.


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    Lavender plants

    I thought the website was really easy to use and get around. But then I got an email saying that my order for lavender plants had been cancelled because they weren't good enough to send out. That was a bit of a let-down, but at least they let me know quickly so I could find the plants somewhere else. Even though that didn't work out, I was happy that the rest of my order was delivered quickly and without any problems. All in all, I'd be up for using this website again in the future.


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    Drawf Buddlia replacement plant

    Recently, I bought a Dwarf Buddleia from You Garden. Unfortunately, when it arrived, it didn't look too great. I got in touch with the company, and they quickly sent me a new plant. It's doing really well in my garden now. I'm really grateful for their fantastic customer service and how they make sure customers are happy. I'd definitely suggest You Garden to anyone who wants good plants and great service.


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    Plant purchase

    I recently bought some plants from this company and I was really happy with the whole experience. They have a really good range of plants at fair prices, it's a great option for anyone into gardening. I especially enjoyed how easy it was to get in touch and the special deals I got as a member. Delivery times can be a bit hit and miss, most of my orders arrived quite quickly but one took ages, like 25 days!


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    Fresh plants, slightly damaged

    The service at this place was excellent, and the delivery arrived on time. The plants I ordered looked nice and healthy, but they did get a bit knocked around during delivery. I hope they'll bounce back once in the ground, but it was a shame they weren't in perfect shape on arrival. Overall, I was happy with the service and delivery, but it would have been better if the plants were handled more carefully during transportation.


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    Healthy plants

    As someone who comes here a lot, I gotta say I was really happy with the plants I got this time. They were in top-notch condition and good to go for planting. But hey, just a heads up for folks ordering - watch out for the delivery service they use. Some of the packages might not look great when they arrive. Still, gotta give credit to the place for wrapping everything up so well that the plants were all safe and sound.


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    Plant purchase

    The plant I bought turned up in great condition and was all set for planting. It arrived bang on time, and I was really impressed by the new catalogue that came with it. I've already told all my friends and family about You Garden, and I've even passed on the discount code to about 4 people. The quality of the plant was even better than I thought, and I'm really happy with my purchase.


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    Plants for hanging baskets

    I recently bought some plants for my hanging baskets from your shop. I called up to place my order and the person who answered the phone was really helpful all the way through. The plants turned up when they were supposed to and they were in great condition. I'm really happy with what I bought and I'll definitely come back to shop with you again.


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    Oleanders replacement

    I recently purchased some plants from a company, and I have to say, they weren't looking too great when they arrived. It took a bit of back and forth, but I eventually managed to speak to someone and they sent me new plants that were in much better shape. It really helped to restore my trust in the company.


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    100 lily bulbs purchased, 20% damaged

    I bought 100 lily bulbs from You Garden quite late in the season and they arrived in good time. Sadly, about 20% of them were damaged during delivery, and some had even started to sprout. Nevertheless, the cost I paid for them was fantastic, so even with the damage, I still feel like I got a good deal.


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    Plant purchase, blind gardener

    The way they've set up the plant descriptions and care tips on their website has been really useful for me, being a blind gardener. The plants I got were all nicely packed and in great shape, which I was pleased about. But when I tried to find some info on the website, I struggled a bit because my device doesn't read everything out loud. And when I tried to call for help, the customer service person wasn't too helpful, which was disappointing. It was my first time buying from them, so it was pretty frustrating. Also, waiting so long for my order to arrive was a bit of a pain, so I'm hoping they can do something to make it easier to find account numbers or membership stuff for future help.


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    Various plants

    I was really looking forward to getting my order from this online garden shop because they have such a good variety of products to pick from. It was easy to place my order and I thought the prices were reasonable for the plants I got. But I was a bit let down when I found out that my order was delayed in being sent out, meaning the courier held onto my plants for longer than they needed to. Because of this, some of the plants weren't in the best condition when they finally arrived.


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    Healthy plants received

    The plants I ordered came right on time and look great! I'm very happy with them and will keep buying from this place. The prices were good too, so overall it was a really good experience. Thanks a lot!


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    Plant purchase

    It's such a relief to come across a company that actually gets back to you quickly when you place an order or have a question, isn't it? And the fact that they also give discounts is a nice bonus. We just got our first plant from them and it came right on time and in really good condition. Big thanks for the excellent service!


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    Plants arrived in good condition

    I really like getting plants from here because they always arrive in brilliant condition! The packaging looks good, but I wish it was more environmentally friendly. And why is the postage so pricey? Sometimes I end up going to the garden centre nearby because it's more affordable.


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    Replacement 'Daphne' plant

    Trying to get a replacement 'Daphne' plant from this garden store was a right pain, I must say. It felt like it took absolutely forever from when I first asked for it to when it eventually arrived. The most frustrating thing was trying to contact customer service, either by phone or email. They were so slow to get back to me, even when I sent them photos to show what was wrong. All in all, not a great experience at all.


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    Plugs arrived in good condition

    The only problem really was how long I had to wait for the delivery. Just as I was actually thinking of getting in touch to ask about it, I got a message saying there was a delay. It would've been better if they'd told me that when I first made the order. Still, the plugs came in really good condition so I can't complain too much.


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