All reviews of A
Review about: loveholidays
travel
I do not recommend using loveholidays because customers are not a priority for them!
Review about: loveholidays
Hotel
If I could zero stars I would. Booked a holiday through Loveholidays agent. Looked at hotel offering twin or double bedrooms. The agent via telephone assured me that I could get the double bedroom for £100 extra, so I booked as didn't want a twin. Turned up at the hotel and they only do twin rooms - they have never had double beds. I contacted Loveholidays the day I checked in to advise of the situation and ask for a refund of the difference in room price, because if I had known that they were all twins I wouldn't have paid extra. Their advertising is completely incorrect. I was told that they don't do refunds. I stated that I have paid for a service that doesn't exist. I asked for the complaints procedure or to speak to a manager. The agent denied my request saying the manager would tell me the same thing. Again I asked for the complaints procedure which she wouldn't give me - she just told me to contact the 'post holiday' team on my return. Which I did. They then denied the fact that I had contacted them during the holiday making my complaint invalid! I sent them screenshots of the conversation as proof which they ignored and never replied to me. Love Holidays falsely advertise accommodation, take extra money and then refuse to refund a service you didn't even get! Shocking. I will NEVER use again and advise against anyone else using this bunch of fraudsters either.
Review about: ADOR
Linen shirt
sent a cheap polyester shirt instead of a linen one. Fits poorly. The shirt does not look as described. Now cant return as it is a China supplier
Review about: Verisure Smart Alarms
Home Alarm Kit
I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you can keep the alarm if you disconnect the monitoring system. Really pleased with the response time so far as I ran a couple of tests.
Good afternoon, Sorry to hear from you. They have done the same thing with me. I have paid them 500 pounds for the alaram and now after 7 to 8 months I wanted to remove the alaram because of Covid 19 I am unable to continue the payments. They said to me that I can cancel it but I will not be able to use the mobile App. If you don't use the mobile app then you will not be able to use the photo detector sensors and Samsung camera. The alaram is useless. They said to me that when they were selling the alarm They said to me that I can use every single equipment and the only thing I cannot use is monitoring part of it. Now If I dont use the mobile app the whole system is useless. If you are outside of your home you will not be able to get any notifications. I would recommend not to buy this system at all.
I am really disappointed with Verisure. I paid £299 + VAT to install the system. it's working fine. I was told I can give only 90 days notice. in June 2020 I gave them 90 days notice. I was told that someone will ring me to confirm. I received a call and I was told ok everything is in order and your last payment should be September 2020. I rang them in September and was told that I have to wait for someone to call me and again they want me to pay for 3 months which I cannot afford. Customer service are no good at all. They are only interested in getting new business but not if you want to cancel. they keep putting you off. I rang few times but every time they give me new excuses. I am fed up and really don't know what to do as I am disabled person and am on critical list.
The same experience. I cancelled my contract on Sep 1st. Someone is supposed to be calling me but nothing. I have called, emailed, raised complaints and amazingly I received a new invoice today. So again on the phone and told agains someone will call.
Verisure was great at installing our alarm end of july. The number of times the system has actually worked can be counted on a couple of fingers on one hand. Useless. Customer service promises lots but has failed to deliver. Rubbish. I will cancel the contract and will demand my money back.
They use trust pilot reviews like a spell. They also use the discount to win the sales. Your not alone hundreds of people have been scammed in same way. Trouble is verisure guard their trustpilot rating any negative feedback is hidden or removed. We all know you can buy fake reviews from Indian IT geeks.
Dear ladies and gentlemen
I too have been conned and miss lead by Verisure. I am planning on taking legal action. Verisure for too long have mis-sold and conned too many people.
I too was told the following:
1. You own all the equipment
2. The “fog” is free for 6 months, you can then have it taken out free of charge and carry on paying a flat rate of 29.99
3. I too was told you can cancel the contract anytime with no obligation and no cost involved. You keep the system.
4. I was also told there is no exit fees (leading from the last point)
This company lies and sells lies. The support is rubbish when calling up to complain you just get a wall of abuse back.
So I say lets stand together I am happy to take your accounts and experiences and show this to my legal team. I shall also be contacting the consumer WatchDog and Offcom.
Email me your details united we shall show this company for what they are.
A few things:
1. I do not need to know you’re address. Just an email is fine with details of how you have been misled
2. I will not be opening attachments or clicking on links (so please do not send these).
3. I will be going through the Ombudsman hence you and I will not be paying legal costs.
4. No matter how far you are into the contract if you have been misled/mis-sold you have rights.
I have contact Verisure to have my issue resolved in a polite manner. However, they are not having any of it, they will not even listen nor act. So, as a whole we can only deduce that this is a common practice with this company. I suggest people who have left positive reviews check their actual position.
Email me at the following. I shall be taking action on the 14/10/2020 – So we have a week to rally.
Email me at: legalactionaginstverisure “at” tutamail (DOT) comMy email will be verified by Thursday so email then. Apologies if you have emailed already and it bounced back – but email on Thursday. And yes, there is a type in the email, but I will be leaving it as that. The type of the correct address.
We have been trying to cancel our contract since 10th of Septmenber 2020, but Verisure have failed to confirm that our contract is cancelleḍ. It is most frustrating especially as they have raised their monthly charges by more than £10.00 a montḥ.
We are most grateful to you for taking this matter to the Ombudsmaṇ and look forward to hearing from you the outcome.Thanks goodness for reviews. I’m so sorry to hear of all your bad experiences but having read them I’ll choose another company. Hope you all manage to get some justice. Sounds like a terrible company.
SUB: MISS SELLING OF THE ALARM SYSTEM
I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application.
When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice.
They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely.
Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us.
Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all.
Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers.
I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification.
I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home.
I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.
SUB: MISS SELLING OF THE ALARM SYSTEM
I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application.
When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice.
They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely.
Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us.
Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all.
Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers.
I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification.
I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home.
I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.Following my email on 31.03.2020 and first call to make a complaint on 24.03.2020 regarding miss
selling the alaram system and breaching the contract by you to us.
You mentioned in your email that someone will call us back to discuss this within 7 to 14 workings
days but no one called me. I can understand due to the current situation you might be short staff but
they all told me that they are working from home.
It's more than 14 days that no one called me. I would like to have the number of your regional
manager or director their email addresses and phone numbers so I can directly speak to them.
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After my complaint above. I received call from I guess his name was Rob regarding the cancellation or possible settlement of the case.
He offered me to reduce the price of the account for £5 for 6 months or £10 for 3 months. Which I have refused to do.
I request him to send me the details / email of his area manager, area director so I can speak to them as soon as possible.
He asked me to explain the situation what has happened and I have explained him. Now one of the fob is not working at all and I do not know what is the reason.
I am still saying that the seller and his team miss sold me the product and did not tell me the whole contract that I will not be able to use the mobile application if I knew about it I would have not bought the product. I have paid around £500 for products and paying £35 monthly. I also knows that once I will cancel the monthly contract I will not be able to use the equipment properly because you have full access of it and you can make changes to it so I will not be able to use it and I had no choice to come back to you and pay again.
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I would like to make another complaint regarding the customer services team.
Following my previous complaints where I mentioned that your company miss sold the alarm system to me and charged me £498 for the equipment and I have been paying monthly instalments.
I request the disconnection of the alarm system and give you 3 months’ notice already. You sent an engineer (Chris) yesterday 28/09/2020 at 4pm to remove all the alarm equipment from my property. Previously I have been told that the engineer will only take the zero vision and then I will be able to use it as standalone but last week when i received a call I request your colleague that for you as a company is easy to sell the equipment as I will not be able to use it via mobile application if I am outside of the house. The camera and photo detector will not work at all.
Your customer team just booked an engineer but they did not tell me that he will remove all the equipment. When an engineer came inside my house with all his tools he said to me that he was here to remove all the equipment. I told him I am not aware about it as customer care did not tell me. Then I started calling from 4pm to the customer services but no one answered the phone till 40mins and the line got disconnected. To come to my home at 4pm I had to finish work early but I wasted my time because an engineer came to dismantle all the equipment from my house. Which I was not informed at all.
I called again after 5pm and one of your colleagues said to me that they wanted me to remove it because it was a rental equipment and I will not get any money back. I am not really happy about the situation.
First you told me something different now you are telling me something different.
I would like to escalate it further in your company and would like to remove the equipment and get my £498 back.
Also there are some outstanding invoices on my account and I really don't like to pay them as I requested you to cancel my account.
Can you waive all the remaining invoices and remove the equipment and refund my £498 because your sales team mis sold the alarm system to me.
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Following my email below on Tue, 29 Sep, 16:05 (6 days ago).
I have not received any reply back from you.
I have been emailing and contacting your company to remove the system from my home and also calling you where you said that someone will call me within 24 to 48 hours but now it's well more than 6 days (144 hours) and no one is contacting me. I would like to let you know that I will not pay any money you are charging me as I have requested you long time ago to cancel the alarm system.
It's your company who is not communicating with your Tech team as when they came to remove the system they had wrong information and they did not take out the equipment from my home.
I would like to check with you when you will be sending an engineer to my house so I know If you are going to remove all the equipment and refund my money back which is £498 and waive all the monthly which is not being paid because you are delaying the cancellation procedure or you are leaving the equipment and removing only the zero vision and I will use the system stand alone. (As you know that I am not happy using the system without a mobile application and for me you are not telling the full explanation to your customers) I went to two X 2 of our neighbours who recently got your alarm and I mentioned the whole story to them and ask them if they have been told they will not be able use the mobile application and they said to me no they don't know anything about it and they will check with your company. I would like to let you know that I will like you to remove the system from my home as it is mis-sold and refund my money. I am struggling at the moment to pay any monthly bills.
If you refund me and remove the equipment then I will not take it further to authorities if you are unable to refund me that I have no choice and make the complaint to the Ombudsman and other companies.
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5 Oct 2020, 15:53 (7 days ago) respectively and loads of other previous emails of which I never received any response before.
I would like to cancel it and do not want to use your services at all. Can you please stop the alarm so I will not be paying anything?
I am struggling with my finances currently and unable to continue with your services as well. Please try to understand and remove the system from my home and pay my £498 back as a matter of urgency.Following my email on 12/10/2020 at 14:23 I have not received any call or email back from you.
I have just tried to use the mobile application to arm my alarm and it does not work telling me that I will not have access to it.
This is not very good, you do not even have courtesy or courage to call me and discuss with me before you disconnect the alarm system.
I am only one person but you are a big multinational company with loads of people working in your offices in different countries in different departments.
I work for a company and If we receive any complaint we try to resolve them as soon as possible otherwise our head office starts chasing us about it or the local authorities or Government department start chasing us.
But I don't know what kind of company you are that even I have called so many times or emailed you but no one bothers to contact me but what you do is cancel the system without letting me know.
My humble request is to your Directors or Regional Managers to contact me and discuss the case and try to resolve it please.
I am distressed a lot regarding this situation you put me in. My house and family security is in jeopardy because your company missed selling the alarm system.
Can someone contact me as a matter of urgency.Stay away from verisure. I’m still in shock over what happened to me. I had a salesman/ technician selling me their top alarm system at £800 and then was told I would have to pay £29.99 a month to have a good monitored system. It wasn’t until too month later that I noticed my se was for £37 a month and then a couple of month later went up to £47 a month. Of course I made many complaints but none rang me back and it’s a nightmare to speak to anyone anyways. I stopped my direct debit and when they rang me to ask for my money I said I wanted to make a complaint as the amount were wrong. No one called me back so then they send me a threatening letter saying they’ll send me to a debt collection company. So I had no choice but to pay over £200 and told them to cancel everything. whilst complaining The advisor mentioned that I had signed a contract so I asked for a copy and I saw right away that it wasn’t my signature and where you print your name it was also misspelled. I was so mad so then I put a negative review on Trustpilot and in less than an hour someone called Fahad called me. He said he would investigate that I would get my over £200 back and I had the right to cancel if I wanted to. But if I chose to stay they would give me a contract at £47 a month for 12 month but they would only take £29.99 from my account. I said I didn’t trust this and would want to wait for my refund. It has now been two weeks and no money at all. I rang them and they said the following: If you wish to keep the alarm as a bell only system then we would be happy to waive the 3 month notice period and £70 flat fee however we can not provide a refund of the monthly fees paid over £29.90.
We can arrange the refund of the monthly fees paid above £29.90 only on the basis that we collect the alarm.
So basically the £850 alarm I paid for they want back. I am desperate as I have been done for a lot of money and they are trying to get more.
I will report them everywhere I can and seek legal advise for faking my signature and all of their threatsThanks! Quite a lot of tips.
Best Essay writing
problem of informationNicely put. Appreciate it.
Best Essay writing
tourism developmentI took out a verisure contract and the installation was very good and cheap. The monthly charge was very expensive but I was assured that I could terminate that and leave it as a dumb alarm. Just had to pay the next premium. Now the house is rented out and the tenants don't want it. I called to cancel in August, they said they couldn't get through to customer services but would put the alarm into test mode for a month so that it could be cancelled in the meantime. Customer services would call me back within two weeks. A month later the alarm went out of test mode and I got a call (tenants not happy). Put back into test mode, assured customer services would call and no further premiums would be taken as the contract was requested cancelled on the previous call. Today, 28 Oct I finally get a call from customer services and (after convincing him I really want to cancel) he now said there was a 3 month cancellation period and I would have to prove otherwise in spite of what the salesman and call centre had said. He also said that I would have to pay for the December period which makes it a 4 month cancellation period. If I want to complai8n then then will pass this over to a debt collection agency. I have no confidence that they will cancel this and he seemed to be implying that they willl deny that I have cancelled the policy and keep taking fees.
Fine installation, Good but very expensive service. Acts like a scam to keep taking premiums and is missold - don't believe what they tell you - especially that you can cancel without notice. Call wait time is usually over an hour to get to talk to anyone.I second every bad review and bad comments about Verisure. To highlight, customer services is poorly, The calls were long wait and always disconnected if you tried to cancel the services. They keep giving you the empty promise with 'okay, we will get it resolve or call you back to confirm' but never did. Can't even get my deposit back, as no one can find our details on their system even I have a receipts record. POORLY. Avoid them at all cost. I won't even have the system if it is free, no way you could get hold of their customer services.
Horrible service, impossible to cancel the contract--please best stay away from this company.
This is an absolute shambles of a company . I’ve been trying to cancel my Verisure account since October2020 after the closure of my business . And despite the fact I have raised the cancellation request by telephone and sent emails to confirm They keep saying they’re trying to contact me without success which is a lie. I call immediately back when I receive the email and I’m told they can’t put me through to the person I need to speak to ( I’ve no idea why they even need to speak to me to confirm the cancellation again ?) .I have to wait on their phone call , which never happens . I’m at a loss at what to do and they just continue to bill me each month for a disconnected system . Absolute joke and I will be taking this further legally . Do NOT use this company
Shaline - I am with you. I too am a victim of Verisure's underhanded practice. How did it go with the legal action against them? Should another be started? Most definitely a company to be avoided in any instance. Security measures are needed against their so called 'service' operations.
Review about: The Jewellery Channel | TJC
Several items
Sterlin silver corroded and turning brown. Has not been worn yet.
I am appalled by the manner in which I have been spoken to today, after calling on two occasions and speaking to the same customer service advisor.
Instead of handling the call professionally, she twice resorted in putting the phone down on me.
I have requested to make a formal complaint, but have had no response. It saddens me that a company can treat their customers with such little respect.Review about: Shaw Academy
Digital marketing
The course is useful, the lessons well organised and their duration is just right - not too short nor too long, allowing you to retain the perfect amount of information. However it’s very easy to make one-click purchases inadvertently; also, I would recommend to work out very early how to manage and cancel your subscription to avoid unpleasant surprises. The marketing technique is a bit aggressive, but then again when it’s marketing you’re studying you learn how to filter some messages out...
Review about: Brightside Insurance
Car insurance
They charged me twice for cancelling.
When I cancelled my policy I found out that Brightside wanted to charge me £60 and the insurer also wanted to charge me £60.
This is a scam.
I filed a complaint with Brightside at which time I was told I would have a response within seven days. No response but they have taken the money, £120.
Do not use this broker, they are a con.
I am crying my eyes out. I have been lied to and what you are sending your technicians out to do is basically theft. I paid £400 for the system and told the technician I could not afford the £30 per month. To which he said that's fine you pay for 3 months and if you stop payments we only take out the zero vision, and we stop our monitoring I said so I'll only be without those components and everything else will stay the same because I can't afford to pay you £400 if I lose the alarm. I was reasured that this was so, so I bought the system. Now having had the zero vision removed. I no longer have working alarms. I am 74 with many health conditions my disabled daughter lives with me and she is distraught, frightened to death. We had a burglary next door but one and she is certain we will be burgled now. I rang Veri sure this morning and he repeated over and over , you signed the contract. I have been set up trusting a technicians advise.
Diane.