All reviews of Jean
Review about: 123 Flowers
Flowers
What can you say about an online floral service that confirms your order 4 days out ... and day before says they cannot meet order as agreed?
NEVER AGAIN
Their customer service is truly appalling - tried to speak to someone to no avail. Two weeks later still trying to get a refund.Review about: Kukoon
A beautiful complement to my house
I needed a zen modern rug. I needed to change the rugs in my house. They were old and no longer in good shape. I heard zen modern rugs from Kukoon were well built and long-lasting. I requested a rug from the store and got my delivery on the set day. When I saw the rugs I was so happy because the rugs were exactly as they have made comments about it. They were of high quality, nice designs, and affordable. It's made my room look more appealing. Great work to Kukoon for creatively crafting out a beautiful carpet to compliment my house.
Review about: Ickle Bubba
Got a baby carrier for my baby from Icklebubba
I travel a lot. When I had my first baby I was worried about how I would cope with the baby and my numerous travels. I got a babysitter to assist while I was away at work but needed a carrier that could help me carry my baby easily while I am on trips. I needed a store to purchase quality and durable baby carrier. I got to know icklebubba during my numerous searches. I read what customers had said about them and decided to give it a try. I purchased my baby carrier and it got delivered to me. I read through the product instruction. It followed the British safety standard. I rested assured. Fine material for production and quality is nice.
Review about: Yankee Kicks
Nike run shoe
matching with my expectation even better.
Review about: OnBuy
Liquorice hamper
Very pleased with the hamper and it arrived quickly.
Review about: Miscota
Impromune
Ordered on November 27th, received November 2nd in the UK. Very good service. My third order.
Review about: Tesco Groceries
Jolly hog pulled pork
Amazing ,by far the best pulled pork I’ve ever purchased
Review about: The Jewellery Channel | TJC
Diamond earrings item 3491361
Why did I receive these poorly made, sharp earrings only to discover hair in between the prongs? Obviously I had to open the polythene packet (totally taboo) to see this. Disgusted! I'm stuck with the rubbish now. Also, your delivery information is inconsistent. Body wash has tracking details but these earrings didn't! Something wrong here. Obviously the earrings can't be as valuable as Dove body wash.
Review about: The Jewellery Channel | TJC
Far to many to list!
I'm really a little shocked to read such scathing reviews regarding TJC! It certainly hasn't been my experience at all! I've shopped with them for some considerable time.
I'm always sent e-mails when they've received any returned items and never had a problem with refunds. When I've needed to contact the customer service department, any queries have been dealt with promptly and efficiently. In all, they seem most helpful and friendly. Many thanks to you all. It's a pleasure shopping with you.Well, all I can say, is that you are one of the very "few" lucky & loyal customers. Let's pray, you never encounter an issue, and receive awful customer service!
I quite agree. Customer service is very poor.
do not shop with them anymore
Agreed simply the worst customer service
Review about: The Jewellery Channel | TJC
Diamond earrings item 3491361
Why did I receive these poorly made, sharp earrings only to discover hair in between the prongs? Obviously I had to open the polythene packet (totally taboo) to see this. Disgusted! I'm stuck with the rubbish now. Also, your delivery information is inconsistent. Body wash has tracking details but these earrings didn't! Something wrong here. Obviously the earrings can't be as valuable as Dove body wash.
I certainly did not intend to give TJC a rating of 9.5. This has been manipulated. Read my review. Does it sound as though it's worth that rating?
Review about: Early Years Boutique
Scam artists - reviews on their website are all FAKE
We ordered a present for my Mam for mother's day on the 27th February. Delivery was 16 working days later. My sister followed up with "customer service" and was told that the parcel was "lost"and that we would not be refunded. This is in breach of EU laws which state "A company cannot refuse a refund for an item that was never delivered to a customer that paid in full for this item, trusting the service or the organisation". Emma Smyth then proceeded to block my sister on Whatsapp and will not return any of her emails. This company clearly has no idea how to do business. Please don't put any money into this company as it will be stolen. We will be taking this further on our end. What a shame.
Hi, this is very silly, the item was shipped and went missed internationally and we offered a shopping vouch er as a good will gesture. Our review s are 109% real.
Seems like a lot of your items "go missing" doesn't it? We want a full refund as is laid out in EU law. The reviews on your page are completely fake, some of them are copied and pasted! As for your email claiming libel, this is a REAL review site. If you do business as terribly as this, you should expect bad reviews.
Hi Sarah, it actually doesn't as we have 1000's of monthly orders :)
Checked this with a 3rd party. They use a company for their website that selects top reviews only. That’s why there is such a stark comparison when you look an independent review sites such as this.
Thanks Connor, I suspected as such. We even got an email from Emma Smyth claiming this was slander! They clearly have no idea how to do business. We have reported them and I hope that you have too.
I have indeed via consumerline and forwarded them the full email trail. Emma also instructed me to remove my review or a refund would not be issued. The retailer is responsible for delivery of goods and fully accountable for all goods until the point they are in a customer’s possession. If there is an issue with the courier, that’s their problem not the customers. They can open a case themselves with the courier etc For the customer it’s as simple as “Deliver the goods or issue a refund”.
That’s the advice I received from Consumerline this morning. They’re great by the way for legal advice and if you’re looking to raise a complaint or concern about a business.Possible case for trading standards. Avoidable if they just followed basic consumer rights legislation!Poor company that sends cheap products that look nothing like their advertised goods, with a disgustingly cocky owner. Good will gesture for an item that's lost in the post? How's that work? As previously stated, if you do not provide the goods someone has paid for, what you are doing is THEFT. If items go missing your business insurance should cover that, in no world should a customer have to foot the bill. I can see you getting into serious trouble very soon if this is how you do business. As you're breaking the law. I wonder what Dragons Den would make of your little scam?
Hi Rachael, so sorry you feel like this. I'm having a lot of trouble locating your order though, if you could email me to resolve I will happily help :) EMMA
Strange to have 1000's of monthly orders but you've made less than £3k according to your accounts in companies house
Hi Jean, that's not true :) Emma
I was selling on this platform and decided to cancel as you do not get paid what you are owed. Been chasing for 3 weeks and still no money and no reply to emails. They say above that they get thousands of orders which is a lie. I sold only 2 items and there was a gap of nearly 2 weeks between them and the order number only went up about 25 so they are lucky if they hit a hundred orders a month. Scam company, will be taking the matter further to get what i am owed. No doubt they will reply to this with lies but hey ho.
I certainly did not intend to give TJC a rating of 9.5. This has been manipulated. Read my review. Does it sound as though it's worth that rating?