All reviews of Munashe
Review about: Displate
4 Displate Posters
The customer service is poor. Extremely disappointing for a business that's selling such a great product.
Initially I put an order with the wrong zip/post code but the very same day before the order was dispatched, I asked them if they could change it to the correct one. They said yes and that it was changed. Then I find out that they didnt change it because my parcel ended up getting lost. I ask them to launch an investigation on my parcel with the courier and they said they did. But then I call the courier and the courier tells me that they haven't yet asked for an investigation. I then frustratedly email them and they submit the investigation. All until now, even though I was told the investigation would be finalized in 7 calendar days, I still haven't received any information on it. It's been almost a month now and I have not received any 4 of my posters. It's very nerve-racking to know you'll be dealing with hapless customer service should you ever need it. The posters are probably amazing, but the customer service as people have said, is very accurately underwhelming.
If I receive my poster then it makes sense to edit this review, but at this rate it literally isn't coming.
Did you ever get the poster or a refund?