The Snowboard Asylum Reviews
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Snowboard boot fitting
I recently popped into The Snowboard Asylum to pick up some new snowboard boots, and I have to say, the service was really top-notch. The person who helped me with fitting was so knowledgeable and made the whole thing not only super easy, but actually enjoyable too. I did notice that as a woman, the selection of boots was a bit limited, but the advice I got was absolutely priceless. I tried on a few different pairs and got some great tips on sizing, fit, and everything else. The heat moulding part was a game-changer and made sure the boots fitted perfectly. I was thinking about ordering online, but I'm really glad I didn't now. The boots I ended up with feel amazing, and I even picked up some useful tips on choosing the right bindings. I'm absolutely over the moon with my purchase and the whole experience at the store.
Snowboard Boots
I have to say, the customer service at The Snowboard Asylum's Covent Garden branch was absolutely fantastic. I actually only popped in to get some boots heated for a family member, but I ended up getting a new boot fitting for myself too. The staff there were so friendly and really knew their stuff, they took the time to answer all my questions and made me feel really welcome. It was great that they had a good selection of boots in my size to try on, especially since there's been a shortage of stock lately. It was such a different experience from my last visit to another big chain store, where I felt like they just wanted me in and out as quickly as possible. But the TSA team really impressed me with their expertise and attention to detail, I'll definitely be going back there in the future.
Snowboard
I was really happy with the service I got from the staff at the store. Being a keen snowboarder, I was in need of a new board for an upcoming trip and couldn't wait to get my hands on it. The team not only helped me choose the right board for me but also made sure I could pick it up at a time that suited me. Their focus on the little details and their willingness to go above and beyond really stood out to me. I would definitely recommend this store to any fellow snowboarding fans who want expert advice and top-notch service.
Snowboard purchase
My experience with The Snowboard Asylum was brilliant. The customer service was really responsive and helpful, which made buying from them a breeze. Even though I saw different reviews online, when I stepped back and considered everything, I realised that this is a fantastic company with a top-quality online shopping experience. I have to give a special shoutout to Jascha from customer service for their quick replies to emails and thoughtful follow-ups. I can't fault The Snowboard Asylum for their outstanding service.
Snowboard purchase
I bought a snowboard from this store not long ago and decided to go for the click and collect choice. The delivery to the store was surprisingly fast, even though it had to come all the way from the warehouse. When I got there to pick up my order, the staff were really nice and gave me some good advice on how to look after my new snowboard. They even helped me put it in my car. All in all, it was a fantastic shopping experience at that store.
snowboard and accessories
I recently bought a snowboard and some accessories from the shop, but I've had a few problems with my order. I tried to cancel my order via email, but didn't hear back. Even though my order was still sent out, I decided to return it on the same day. Although the tracking shows that my return reached the shop 10 days ago, I'm still waiting for a refund. I've tried reaching out to them through email and webchat, but I haven't heard anything back.
Snowboard purchase
Recently, I treated myself to a snowboard from this company and, on the whole, I was pretty chuffed with my experience. The mobile site could do with a bit of a spruce up, as it took its time to load and I found it a bit tricky to get around. Nevertheless, my snowboard turned up in top-notch packaging and at a decent price. I was pleased as punch with the free shipping option too. All in all, I reckon I'd give this company another go and would suggest it to anyone after some well-priced snowboarding gear.
Snowboard and accessories
I had a brilliant time shopping at the store. The staff were so helpful and really knew their stuff. I had a chat with someone on the phone first, who answered all my questions and gave me some great information. When I popped into the store, another staff member was just as helpful, giving me some really good advice and suggestions without being pushy at all. I really admired their enthusiasm and how patient they were. All in all, it was a fantastic shopping trip.
Snowboard purchase
I recently bought a snowboard online, but the delivery has been a massive letdown. I was told it would arrive in 3-5 days, but it's been 17 days and my order hasn't even been sent out yet. I've contacted customer service several times, but all they keep saying is that they're short-staffed. The lack of updates on my order's progress is really annoying and not okay.
New snowboard boots
I recently picked up a new pair of snowboard boots from this store after testing them out in person to ensure they fitted well. The lady working there was super helpful and gave me lots of advice. She was able to answer all my questions and even gave me some tips. When I ordered them online, the delivery was fast and hassle-free. I didn't encounter any problems at all!
Snowboard boots, served by Harry
I popped into the Snowboard Asylum and met Harry, who helped me pick out the perfect pair of snowboard boots. He was really knowledgeable and took the time to make sure they were the right fit for me. It was great how he wasn't just trying to make a quick sale, but genuinely cared about my comfort and getting it right. Harry was awesome!
Snowboard and bindings
I was really happy with how well the seller kept in touch, even though there was a small delay with my order. The staff in the store were so friendly and really went out of their way to help me. I felt like I was getting top-notch service the whole time. I'm definitely thinking about buying from them again next time I need something.
Jones flagship snowboard
I was really let down by The Snowboard Asylum recently. I ordered a Jones flagship snowboard, but when it arrived, I found a bulge in the base. I got in touch with customer service, and they were quick to sort out a refund since they didn't have any replacements in stock. But then I was sent the same board with the same issue for the replacement order. To make matters worse, there was no warranty information included. It's worrying that the company would sell what looks like a brand new board but it's actually faulty stock. This doesn't paint a good picture of their customer service or quality control.
Snowboard boots repair
I recently took my snowboard boots in to be repaired because a lace snapped while I was out on the slopes. Bryn sorted them out really quickly and didn't even ask for any money. I was so impressed with the customer service and I would definitely recommend them to others!
Snowboard purchase, delivery concerns
The website was easy to use, and I had no problems with payment. The offers were clearly communicated, which was good. However, I was let down by not being told when I could expect my delivery. I'm not sure if this was The Snowboard Asylum's fault or DPD's. As a customer, I think it's important to know when my order will arrive so I can make plans. Not knowing made me feel annoyed and unsure.
Snowboard purchase
I'm afraid my experience with the snowboard store has been rather disappointing. I placed an order for a snowboard a few weeks back, but I still haven't received it. What's even more frustrating is the lack of communication from the store. I've tried calling several times, but no one ever answers the phone. I've also sent a few emails asking about my order and tracking information, but I haven't had any replies. I reckon this kind of customer service is just not on.
Jones snowboard parka jacket
The product looks really good and the quality is top-notch. I haven't had the chance to try it out in winter weather yet, but it seems like it's going to do the job. Normally I go for a size L, however, the advice on the sizing suggested a size M and it's spot on. The cost was reasonable and it arrived quickly.
Snowboard boots
I bought a pair of snowboard boots from this website recently, but it didn't go well at all. To start with, my original order got delayed and when I asked about it, they told me the boots were out of stock. So, I ordered a different pair but ran into the same problem of them being unavailable without any heads up. They said they'd give me a discount and call me back for a third try, but that didn't happen. I sent an email complaining, but the response was slow and not great. The whole customer service experience was really bad and left me feeling very let down.
Snowboard jacket and goggles
I ordered a snowboard jacket and goggles from this place and it was a terrible experience. They said my order would come in 3-5 days, but after 4 days nothing happened. I tried to contact them by email, Webchat, and phone, but nobody got back to me. If I do receive my items, I won't be shopping there again.
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