Abritel FR Reviews
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Reviews (25)
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Misleading user reviews
I think user reviews aren't always fair because tenants feel obligated to give a good rating in exchange. This means the reviews might not show the true rental experience. I've decided to stop using it, even though I know I haven't done anything wrong.
Misleading advertisement and poor communication
The place I booked through this site was completely different to what was described. I had a really hard time getting in touch with the owner, and I just felt like the listing was really misleading.
Stay away from this platform
I'm sorry to say that my time using this platform for a whole year was just terrible. It was a complete nightmare! The site is so buggy that it's nearly impossible to post anything. Plus, all the random ads are really irritating and they ruin the whole user experience. I definitely wouldn't advise anyone to use this platform.
Phone number verification, app download issues, access problems, comparison to Airbnb
I recently gave this service a go, and honestly, it was a total nightmare. They asked me to input my phone number for SMS verification to get their app, but when I did that, I got an error message saying something was up with a French number or iPhone. This problem went on for more than two weeks, so I couldn't even get into the app. Plus, when I tried to go on their website on my computer, they told me to download the VRBO app, but then said it wasn't available in my country, France. The whole thing was super frustrating and let me down, especially when you compare it to other sites like Airbnb that work like a charm. And on top of all that, me and my host couldn't even see the reviews that had been left, making the experience even worse.
Last minute cancellations
I had a really bad time with this rental service. I booked two reservations and they both got cancelled at the last minute, so I was left with no other options. It was a big hassle and I felt really let down. I've never had problems like this with other booking sites, so I'll just stick with them from now on. In general, the whole thing was just really upsetting and I wouldn't suggest this service to anyone.
Booking nightmare
I'm absolutely shocked at how awful our experience was with this online booking site! We booked a house and the hosts cancelled at the last minute, which left us in a total panic. We ended up losing a lot of money and had to scramble to find a new place to stay. I've decided that I'll never use this site again, as they simply can't be trusted!
Booking scam
I booked a place to stay in London for January using an online platform, but when I got there, it was a scam. The platform gave us a refund, but didn't help us find another place to stay, even though it was late at night. We had to find and pay for a hotel on our own. To top it off, they didn't reimburse us for the cost of the hotel. They didn't offer much help or compensation at all. I recommend staying away from this site.
Dishonest owner, increased price
My experience with this website was awful. The owner I dealt with was dishonest and attempted to scam me by raising the price. We had been chatting on the site, but he insisted on switching to phone calls. Despite reporting him to customer support, they were unable to help. He slyly altered the booking price from €2500 to €13000, leaving me unable to cancel within the 3-day window. My money was essentially held hostage during this ordeal. Not only did the support team fail to address the scam, but they also refused to refund my payment for what was meant to be a free cancellation booking.
Cancellation policy, refund, booking
I'm really unhappy with the cancellation policy of the accommodation. Even though I cancelled over two weeks beforehand, I didn't get any refund at all. It's really frustrating and makes me feel like I've been treated unfairly. Reading other reviews, it seems like this is a problem that others have faced too, which is worrying.
I would advise anyone planning to stay here to think carefully about their booking and to be aware of the strict cancellation policy. It's essential to fully understand the terms before making a reservation to avoid any possible financial loss.Inflexible cancellation policy, Language barrier with customer service
The cancellation policy for this rental service is pretty strict, which can be a hassle for customers. Plus, the customer service chat advisor has to reply in English, causing problems with the chatbot translating. It's made me unsure about booking with this rental service in the future.
Villa reservation
I recently booked a villa through Abritel and paid over 4000 euros for it. However, a few days later, I got a message from the host telling me that they were no longer renting it out. I contacted Abritel for help, and they suggested I cancel my reservation to get a refund. Even though I eventually got my money back, I was surprised to find out I had lost 180 pounds due to fees and exchange rate charges between my credit and debit on my UK bank account. Dealing with these extra costs was really annoying, especially since the situation wasn't my fault.
Review with most votes
Inflexible cancellation policy
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