Raylo - Overall Rating based on 23 reviews
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Smartphone purchase
I found the ordering process really smooth and efficient. I had a budget in mind and managed to find a smartphone that ticked all my boxes. Once I placed my order, I got a confirmation email straight away and my purchase arrived on time. I was happy to see that everything went smoothly with no problems, just positive experiences from start to finish.
Bad credit options, grateful, PS5
At first, I was worried that my poor credit rating might stop me from getting a PS5. But the folks at Raylo were really helpful and gave me other ways to buy the new console. I'm so thankful for their help and I promise to look after my PS5. Thanks a lot, Raylo.
Ps5 slim
I recently received my Ps5 slim a few days back and I must say, I'm absolutely loving it! The super quick delivery made a huge difference and the item arrived in perfect condition. I was a bit hesitant about ordering from this place at first, but the chat support agent was incredibly helpful and responded promptly to all my queries. The customer service was excellent, so I would definitely recommend this place if you're into the newest tech gadgets.
Phone lease with monthly payment
Oh my goodness, I've found this amazing company where you can rent a phone instead of purchasing it upfront! You simply make monthly payments and have the option to switch phones whenever you feel like it. I received my iPhone 15 the very next day along with a complimentary case and screen protector. I decided to also get the insurance since it was incredibly affordable and definitely a good idea in case anything happens to my phone. Huge shoutout to Raylo for making the ordering and entire process fast and hassle-free!
Phone purchase disappointment
I ordered a phone in a particular colour and was told it would arrive quickly, but then got an email saying it was out of stock and I had to take a different colour instead. The phone was supposed to be in excellent refurbished condition, but the back panel had been badly replaced with a small hole near the camera lens that made it not waterproof. On top of that, it didn't have the Magsafe feature as promised and the power button was faulty, always setting off Siri by mistake.
Lease ended, payment issue, poor customer service, poor iPhone experience
My experience with Raylo was really disappointing. When my lease was up, they told me to pay the last amount by invoice instead of Direct Debit. I did this right away, but then got an email three days later saying I hadn't paid and had to pay extra for being late. I showed them all my payment proof for the whole 12 months, but I still haven't heard back from customer service. Dealing with this has been so annoying and it's taking up a lot of my time. I feel really disappointed in the company.
New tech without long credit agreements
I recently bought some new tech from this company and I have to say, I'm really happy with the whole experience. What I like best about this company is that you can get the latest technology without having to commit to long credit agreements. The prices are fair and the service is top-notch. I placed my order and got my new tech within a day, it was all very easy. I did have a small problem, but Shilpi, the lovely customer service rep, sorted it out quickly and efficiently. I definitely plan on sticking with this company for the long haul.
Phone leasing alternative
This company really knows how to shake things up when it comes to phone contracts. I've been with them for three years now, and I have to say I've never regretted it. They have a great range of phones to choose from, and the prices can't be beaten. When you're ready to upgrade, the process is smooth sailing with no stress at all. It's the ideal choice for anyone wanting a more affordable smartphone option. I've told all my friends and family about this company, and I'll keep doing so.
Lease application process
I was really impressed with how efficient and easy the lease application process was. It was so quick and simple, and I got a response almost straight away. The whole thing was hassle-free and I was pleasantly surprised at how smoothly everything went. I would definitely recommend this service to anyone looking for a convenient way to lease a device.
Phone purchase with easy payment date change
I recently bought a phone from this company and it was super easy. Setting it up was a piece of cake and I would definitely suggest their service to other people. My phone came on time and when I asked to change my payment date, they did it without any fuss. The customer service team was really good and helped me along the way, which made my experience a good one.
Overpriced and bad service
I bought something really expensive from them and it turned out to be rubbish. The insurance they offered was a rip-off, wanting loads of money if you missed a payment. I requested to change my email but they still managed to get it wrong. They even threatened to switch off my things without any warning. And now they're asking for even more money, despite the fact that I've already paid them loads!
Refurbished iPhone
I bought a refurbished iPhone from this company not too long ago, and I have to say, everything went really smoothly. It was all so easy, from the moment I placed my order to when it arrived at my door. The website was simple to use, and I found exactly what I wanted without any trouble. Checking out was a breeze, and I got updates about my order regularly. When my iPhone arrived, I was really happy to see that it was in perfect condition, just as they had said. I'm really pleased with my purchase and I'd definitely suggest this company to anyone in need of quality refurbished devices.
Late refund
Although Raylo is usually quick to charge fees, they have failed to refund my double payment within the promised time frame of 3-5 days. It's been over 6 weeks since the incident in April, and I still haven't received anything. It looks like they don't stick to their own refund policies, which is frustrating because they're usually very prompt in other situations.
Phone changeover assistance
I had a bit of trouble when I was switching over my phones, but the customer service team at this company really helped me out and were so nice. They fixed my issue fast and properly. I'll definitely stick with them for the long run thanks to the great service they provided.
Refurbished MacBook Air purchase
As soon as I checked out their website and saw the variety of Apple Macs they had on offer, I was immediately interested. The prices were really good, much better than other places I had looked at, so I didn't hesitate to make a purchase. Ordering was super easy, and my refurbished MacBook Air arrived quickly and was exactly as they had described. It looks and works like it's brand new, which is exactly what I wanted. Overall, I was really impressed with Raylo and would definitely suggest them to anyone wanting top-notch products at affordable prices.
Quick purchase process
I bought something from this company not too long ago and I was really happy with how quick and easy it was. The website was simple to use and I found what I wanted straight away. Paying was smooth and safe, and I got confirmation of my order straight away. All in all, it was a really good experience ordering from them.
Quick Apple Watch purchase
I found ordering the Apple Watch from this company to be really straightforward. The website was so easy to use and had loads of info about the product, which helped me choose the right one. I quickly found exactly what I wanted and was happy with the range of products they had. It only took me a few minutes to place my order, and I was able to pick the payment option that worked best for me. All in all, it was a hassle-free and quick ordering experience.
Got a refurbished phone
I bought a refurbished phone from them and it looks brand new! I'm really pleased with it and I'll definitely go back to them if I ever need a new device again.
Late payment issue
I had a really bad time with this company. I had some finance issues and missed a payment, so I set up a promise to pay. But then the company hit me with a crazy £19 missed payment fee. I tried to set up the promise to pay again, but when the payment date passed, they threatened me with legal action and added two more missed payment fees. They also cancelled my direct debit without telling me, so I was left clueless about the automatic payment. The way they handled things was just bad. I'd tell anyone to steer clear of this company.
Smartphone Upgrade
I recently got a new smartphone from this company and I have to say, I was really impressed with the service. It was quick and easy, and they kept me updated throughout the whole process. The only problem I had was with the delivery. DPD said we weren't home during the delivery time, which wasn't true. But the package did eventually arrive the next day, although it went to the wrong address. Luckily, I managed to catch the driver before he left. It wasn't the company's fault, but despite that, I'm happy with my purchase overall.
Review with most votes
iPhone purchase
I recently bought an iPhone from this service and I was really happy with how it all went. The ordering process was really easy and the customer service was excellent. The deliv... Read onBy: Jordan Griffiths