All reviews of Frank
Review about: EdPlace
Online learning platform for children
As a parent, I've been really impressed with this online learning platform I recently got for my kid. It covers a lot of subjects and lets them take tests online to improve. I'd definitely suggest it to other parents who want to help their kids learn, even if they're homeschooling. I get emails with their progress and scores regularly, which is a great way to keep up with how they're doing in their learning.
Review about: Garden Sanctuary
Bike shed
I had the worst service ever! I ordered a bike shed back on the 19th of July 2023, but it still hasn't shown up. They just kept saying it was with the courier, but it never actually got delivered. After weeks of waiting, they eventually admitted it was out of stock and said I'd have to wait until the end of August! I had to make a PayPal claim because they were just keeping hold of my money for no reason. I'd definitely recommend avoiding them at all costs!
Review about: AllSole
Unique selection
I was really pleased with all the different styles they had on the website, they were so unique. It's not easy to find such a wide range of shoes elsewhere. Ordering was a breeze, and my order arrived quickly. I'm grateful for finding a store that has something a bit more special than the usual choices out there. Thanks a lot for the excellent service!
Review about: Wow Camping
Broken item from a while ago
I picked something up a while ago but it ended up breaking. I decided to drop them an email and they were super lovely and really helpful. I'll be sure to spread the word to all my mates about their fantastic customer service. I'm definitely going to be purchasing more things from them in the future.
Review about: Mallet
Exchange for size 13 sliders
I recently needed to swap a pair of size 12 sliders for a size 13 at Mallet. Despite hearing some negative feedback, I have to say that my experience with their service was great. The whole process was really quick and smooth, completely different from what others had said. Once I requested the exchange, they quickly sent me a returns QR code to print. Then, all I had to do was send a photo of the returns label, drop off the package at a local DPD collection point, and they took care of everything without any trouble on my end. As a regular customer with several pairs of Mallet shoes, I can honestly say that I would recommend their services to anyone looking for efficient and reliable support.
Review about: Raylo
Ps5 slim
I recently received my Ps5 slim a few days back and I must say, I'm absolutely loving it! The super quick delivery made a huge difference and the item arrived in perfect condition. I was a bit hesitant about ordering from this place at first, but the chat support agent was incredibly helpful and responded promptly to all my queries. The customer service was excellent, so I would definitely recommend this place if you're into the newest tech gadgets.
Review about: Skypark Secure
Quick and efficient customer service
I had a question that needed answering quickly, and I have to say I was really impressed with how efficient and professional the customer service team was. They were easy to get in touch with and replied quickly, which made everything run smoothly and without any hassle.
Review about: Appliances Direct
Electric fire
I made a mistake when ordering an electric fire from Appliances Direct - I got the wrong size. Straight away, I emailed them about my error. The next day, they got back to me quickly and said I could swap it for the larger size I actually wanted, or get a refund. I went for the bigger one, and they sorted it out smoothly without changing the delivery date. They sent me a link to pay the extra cost, which made things easy. When the electric fire arrived, it was packed well and looked stunning.
Review about: Homelike
Quick and helpful service from knowledgeable Inbound Sales Manager
I want to share about the great experience I had with an Inbound Sales Manager recently. They were really knowledgeable and helpful, making sure I had all the info I needed and answering my questions quickly. They also helped me communicate with the landlord, which made the whole process smooth and successful. I was very impressed with their professionalism and expertise.
Review about: Moonpig
Birthday card
I got a birthday card for my daughter and it came the next day. I've always been happy with the cards and gifts I've bought from this company. The quality is always really good and you can personalise them too. I definitely suggest them for all your card and gift needs.
Review about: Susie Watson Designs
Throw purchase
I popped into a showroom the other day and treated myself to a lovely throw. The folks working there were so friendly and really helped me choose the perfect throw and some matching cushions. Now that I'm back home, I love snuggling up with my new throw and I'm already thinking about going back to get more. I can't praise the staff enough for their top-notch service and the amazing quality of the throw.
Review about: Pavers
Flat-open toe ballet sandals size 6
I recently bought a pair of flat open-toe ballet sandals in a size 6. Overall, I find them really comfy, but I've noticed they can be a bit slippy on certain surfaces because they don't grip well. Also, when I go up or down stairs, I've felt them loosen a bit at the back. Despite these small issues, I'd still rate them 4 stars because they're super comfy and keep my feet cool in hot weather.
Review about: Vinterior
Vintage sideboard purchase
I just bought a lovely vintage sideboard from a seller on Vinterior and I have to say, I'm really happy with how everything went. The seller kept in touch with me the whole time, which was great. The sideboard turned up really well wrapped and in top condition, just like they said it would. You could tell they made sure it got to me in one piece. I'm thrilled with my new piece and I'd definitely suggest this seller to anyone after some quality vintage furniture.
Review about: The Perfume Shop
Long-lasting aftershave
Don't bother with other brands that don't last. I got this aftershave here and it's brilliant, much better than the stuff I wasted money on before. People have even said they like the scent, which never happened with the other brand. The whole family is in agreement!
Review about: Stashbee
Private garage booking
I booked a private garage on this platform not long ago, and it turned out the host had rented it out privately without letting Stashbee or me know. I was left in a tricky situation, but when I got in touch with Stashbee, they promptly refunded my deposit and first month's rent plus gave me a £20 voucher. Can't fault their customer service when things went wrong.
Review about: Straight My Teeth
Clear aligners purchase
I am completely gutted by my experience with this company. I dedicated so much time to straightening my teeth with their clear aligners, only to find myself without retainers in the end. It has been months now, and my teeth are already moving back to where they started. The communication from their side was shocking, and I had to deal with multiple refinements due to their incompetence. I would strongly advise against using this company.
Review about: BrandAlley
Fashion items
I've just bought a few things from this website and I have to say, I was really impressed. The website was easy to use, paying was simple, the products were good value for money, and my order arrived quicker than expected. This is the second time I've ordered from here in the past month, and both times they've been better than I thought. I really suggest giving them a look if you're after some good deals.
Review about: Shop-Apotheke
Garlic juice at a low price
I recently bought some garlic juice for a bargain at 5.99 each. I was so excited about the deal that I bought ten bottles! But then, a week later, I got an email asking for a prescription. A prescription for garlic juice? It's just a regular thing you can buy in the shops. Then, they told me my order was cancelled because they didn't have it anymore. But I can still see it on their website for over 7 pounds. Seems a bit dodgy to me. So, I've decided to delete all my details from their site. I don't think that's a very trustworthy way to do business. They could have just asked if I wanted to wait a bit longer for my order. That would have been fair, in my opinion. Oh well, that's that.
Review about: Shuperb
Defective Boots Purchase
I bought a pair of boots not long ago, but they ended up being faulty, which was a real pain. I got in touch with customer service, got a replacement, but sadly, the second pair had the same problems as the first one. It's got me thinking that there might be a serious issue with either the products themselves or the suppliers they come from.
Review about: The Hip Store
Poor customer service
I had an awful time with The Hip Store. They messed up the tracking for my order and it took ages to get a proper response from their customer service team. When I did eventually get through to them, they wouldn't tell me which courier was bringing my item, just kept sending me to their FAQ page. It ended up taking a whole two weeks for my order to turn up, and it was so annoying.
Review about: 1st Formations
Recent Ltd company formation
I've recently used this service to set up a new Ltd company, and I have to say, I was really impressed. The whole process was super easy and simple, with really clear instructions at every stage. When I needed some extra info, I got in touch with their customer service team, and they were not only friendly but also really knowledgeable. I felt reassured that I was being well looked after the whole way through. I'll definitely be using them again for any future company setups. I highly recommend them.
Review about: Menkind
Father's Day gift
I bought a present for Father's Day and it arrived all squashed in a bubble wrap envelope. Now I have to send it back because the box got all crumpled. It's pretty annoying, to be honest.
Review about: Brora
Delivery service
I ordered something from this company not long ago and I was really let down by the delivery service. Even though their website said it should arrive in 3-5 working days, my item still hadn't been sent out after 5 working days. It was quite annoying and disappointing. I think if they're getting loads of orders, they should think about hiring more staff or at least making sure their website has the right details.
Review about: Cartridge People
Returned cartridges for incorrect printer
I recently bought some printer cartridges, but I realised I got the wrong ones. I sent them back, but it looks like they got lost on the way. Marianne from Cartridge People's customer service team was amazing at finding out where they went. She was really professional and sorted everything out quickly. I'm happy to say I'll be getting my refund soon.
Review about: Deichmann
Shoes purchase
I've always had a great time shopping at this store. From ordering to returning items, everything has been smooth and easy. The customer service team are really nice and always ready to help, which makes shopping there a pleasure. The prices of the shoes are fair and they're good quality for the money. Deliveries are always on time and I never have to stress about delays.
Review about: Currensea
Currensea card for currency exchange and fee-free cash withdrawals
I recently gave the Currensea card a go for my travels and I have to say, I was really impressed. It was so easy to use - I got instant notifications on my phone telling me exactly how much I had spent in Euros and how much that was in pounds. And it was great to see how much money I saved by using the card instead of my usual debit card. One really handy thing was being able to take out up to £200.00 in foreign currency from ATMs without any fees, which saved me a ton of bother and extra costs.
Review about: ADOR
Quick and Easy Purchase
Hey everyone! Just wanted to share that my experience buying from this place for the first time was a piece of cake. No stress, no drama, just a quick and easy process. Found what I wanted, added it to my cart, and checked out in record time. I really appreciate it when things go so smoothly like that.
Review about: Crystal Travel
Booking flights
I was feeling really frustrated trying to book my flight, but then Veronica came to the rescue! She was so patient and had great communication skills. I was on the verge of giving up, but she guided me through the entire process. Thank you so much, Veronica!
Review about: Shoe Zone
Black trainers
I'm really fussy when it comes to buying shoes and clothes, but I have to say I was really impressed with the black trainers I got from Shoe Zone recently. They were super comfortable and really good quality. I was pleasantly surprised by how much room there was inside for my insoles too. I'm so happy with my purchase that I would definitely recommend Shoe Zone to anyone in search of affordable and comfy footwear.
Review about: Luxe to Kill
Anais, fast replies, helpful
Anais was absolutely lovely when I dropped her an email about my order. I was really surprised by how quickly she replied, and she got straight to the point. She even sorted out another problem for me because she responded so promptly. I asked her a few more questions, but she was always patient and helpful. All in all, Anais provided excellent customer service!
Review about: Insure4Boats
Easy peasy purchase
Buying the boat cover was a breeze, just a couple of clicks and I was sorted! And you know what? The price was way better than what my old insurers were asking for, so I'm delighted about that. I haven't needed to make a claim yet, so I can't really comment on how that process works, but touch wood, I won't have to anytime soon. All in all, I'm a very satisfied sailor with my new boat insurance.
Review about: Help 4 Addiction
Professional addiction advice
I contacted Help 4 Addiction for advice on my son's addiction issues and I couldn't have been happier with the help I received. The advisors I spoke to were really helpful and understanding. Michael, in particular, went out of his way to assist my son in making the tough choice to get help for his addiction. Their support, understanding, and tailored advice were extremely helpful in leading us to the best treatment options. Thanks to them, my son is now on the road to recovery and I am so thankful for all their help.
Review about: Pharmacy Prime
Multivitamin purchase with short use by dates
I recently bought some multivitamins from this pharmacy and I was really disappointed because they have a very short use by date. Even though the price was good, two out of the three packs I got will be out of date by the time I plan to use them. This wasn't mentioned on the website when I bought them, and it's made me feel pretty frustrated as a customer.
Review about: Loreto Gallo Pharmacy
Recent purchases of various items
I've placed quite a few orders with Loreto Gallo Pharmacy and it's always been a fantastic experience. The delivery is super quick, arriving within 3 days of placing my order, which is a big bonus for me. I always find products at good prices, especially with all the discounts and cashback offers available, helping me save even more. I've never had any problems reaching customer service, so I can't say much about that. All in all, I'm really happy with my shopping at Loreto Gallo Pharmacy.
Review about: CloudLearn
Enrolling support received
I had a bit of trouble enrolling my child online recently, so I reached out to customer support for help. I spoke with a lovely customer service rep called Laurie-Alysia, who was so friendly and really helped me out. She quickly passed on my issue to the technical team and made sure to keep me updated via email. Thanks to her hard work, my daughter is now all set to start her course and is excited about learning with your organisation. I can't praise Laurie-Alysia enough for the fantastic support she gave me.
Review about: Catawiki
Recent purchases
I've just started using Catawiki, and I've bought a few things. For the most part, everything I've received has been spot on as described. There was one time when something didn't quite match up to what I expected, but when I got in touch with customer support, the Catawiki team were quick to sort it out. Overall, I'm happy with how things have gone on Catawiki - I've managed to bag some really good bargains on all sorts of stuff.
Review about: Boggi Milano
Troublesome return process and poor customer support
I recently had a bit of a rubbish time with an online purchase from this company. The customer support wasn't great, they couldn't deal with a basic return form and didn't communicate well about the return and refund. I tried to get help but just got unhelpful responses and my issue wasn't sorted out. It's put me off shopping with them again in the future, which is a shame because the product itself was pretty decent quality.
Review about: Offer Games
Pre-ordered games never arrived
I pre-ordered a bunch of games from this company and eagerly awaited their arrival after they were released. But, unfortunately, they never turned up. I tried reaching out to them via email several times over the course of two months, but I didn't hear back from them at all. Frustratingly, I had to contact my bank to get my money back. It was only after that, that the company finally responded, accusing my bank of being dodgy. My overall experience with them was really unprofessional and dishonest. Needless to say, I won't be shopping with them again.
Review about: Farfetch
Recent Tory Burch purchase
My latest buy of a Tory Burch bag from Farfetch was a pretty good experience overall. I've shopped with Farfetch before and always been happy with what I've got. But this time, the bag didn't come with a dust bag, which it usually does. It was a bit annoying as the bag is light-coloured, so I had to use a dust bag from another bag. Despite that little hiccup, I think Farfetch has a great range of stuff and shopping is easy. Deliveries are quick too, usually turning up in 3-4 days, and the quality of what I've bought has always been good.
Review about: Allergy Best Buys
Incorrect items received
I bought something from this online shop not long ago and, not too lucky for me, they sent me the wrong stuff. After getting in touch with customer service, they did send out a replacement package to fix the error. But, annoyingly, that package went missing and now the company won't help me any more. I'm pretty let down by their lack of effort to sort this out, it kind of feels like they're trying to rip me off since I still haven't got what I paid for.
Review about: usmen
Medicine order
I had a really bad experience with this company. I paid for my medicine but never received it. I am extremely disappointed with their service. It feels like they are only interested in making money and deceiving people. I would highly recommend not using this company unless you want to lose your money and time. They are selfish, rude, and dishonest - better to steer clear of them.
Review about: Gladiator PC
Gaming PC
I recently picked up a fantastic gaming PC from this place a few weeks back. Let me tell you, they really know their stuff! I'm not the most tech-savvy person around, but the person who assisted me was incredibly patient and explained everything in a way that was easy for me to follow. They even recommended some upgrades to boost the performance of my PC. The customer service was outstanding too. They kept me informed throughout the entire process of putting together my PC, and everyone I spoke to was really friendly. And can we talk about how powerful this PC is? It's like a beast! I'm over the moon with it! Oh, and a big shoutout to the representative Jamie, he's a great guy! Thank you, Gladiator team, you're the best!
Review about: TOWER London
Shoes purchase
The website was really easy to use and helped me find exactly what I needed without any hassle. The prices were good, especially compared to other places, and I was pleasantly surprised by how quickly my order arrived. The shoes were in perfect condition and matched the description perfectly. All in all, a really positive shopping experience.
Review about: MyPharmacy
Placed order for multiple items
I ordered a bunch of stuff from MyPharmacy recently, but when the delivery arrived, only one item was there. I quickly emailed the customer service team to let them know about the missing items and asked for an update. Luckily, they got back to me soon and said they would send out the missing items the next day. I'm relieved that they sorted it out so quickly and I plan to keep using their service. Mistakes happen, but I'm impressed with how well the customer service team at MyPharmacy handled it.
Review about: Benuta
Three stunning rugs
I've been really looking forward to getting my hands on those rugs, but there was a bit of a delay because of some customs problems caused by recent changes. But they've finally arrived! And let me tell you, they are just gorgeous, with such intricate and lovely designs. They've totally surpassed what I was expecting and were definitely worth the price. I couldn't be happier with my purchase and I'd definitely suggest Benuta if you're looking for some top-notch rugs.
Review about: British Gas
My boiler service
I recently had a boiler service done by you and it was a bit confusing. I've been trying to get in touch by phone or email for the past 5 months, but haven't received any response. I'm really worried about my electric bill since I haven't received any information since October 2nd. I received 2 bills with the same readings but different balances, which doesn't make sense to me. I've made 3 complaints already and every time I contact you, I'm told that someone will get in touch in 2 days, but I haven't heard anything yet. Do you guys actually do any work there? You have all my details so please sort this out. Also, I believe I should receive some form of compensation for the poor treatment I've received as a loyal dual fuel customer.
Review about: Stradivarius
Bought two things, only got one
I bought a couple of things from this shop, but when my package turned up, there was only one thing inside! I was really annoyed about it! I attempted to get in touch with them, but they pretty much just told me bad luck and wouldn't do anything to assist me. So frustrating! I ended up having to cancel everything and spend my time looking for place to send back the one item I received. It was so not cool!
Review about: Gooseberry Intimates
Luxury bathing suit, amazing quality, perfect fit
I just have to say, this lingerie set is absolutely stunning. Honestly, I was a bit unsure at first because, let's face it, it's not exactly cheap. But I can honestly say, the quality and fit are amazing. The fabric is thick and feels so luxurious on the skin, giving me a confidence boost I never thought I needed.
Review about: Furniture in Fashion | FiF
Good Service
Takes ages to get through to customer service, but they are very helpful when you do! Just be prepared to get on with an activity while you are on hold. The sales advisor was very reasonable about refunding my damaged item.
Review about: Gardening Express
3 Acers
Arrived dead or dying, crushed in pots, brown, but at least I had a few free snails come with the delivery!!!
Received poor quality /damaged plants 5 months ago from gardening express. They still haven't dealt with complaint. They're just not interested and our a very unprofessional company. Buyers beware !!!