All reviews of Alice
Review about: Joma Jewellery
Earrings gift purchase
I recently bought a pair of earrings as a gift and I have to say, I was really disappointed with the whole experience. The earrings were really nice, no issues with the product itself. However, the delivery was a complete disaster. Even though I paid extra for express shipping, the package arrived a whole week later than promised, missing the special occasion I needed them for. When I tried to get in touch with customer service to ask about the delay, it was so frustrating because it was almost impossible to reach them. Emails didn't help much either, as I didn't get any response. It felt like they didn't really care about answering customer questions, which was really disappointing.
Review about: DHGate
Various items
I shop on DHGate quite a lot and overall I've been pretty happy with what I've bought. The stuff I've ordered has been good quality and the prices are not bad at all. Only problem I've had is one order didn't show up and I couldn't find the order number to sort it out. It wasn't a huge amount of money though, so not the end of the world. Generally, I'm happy with what I've got from DHGate and will keep shopping there.
Review about: The Cartridge Centre
Printer cartridges
I recently ordered some printer cartridges from The Cartridge Centre, and I have to say, I was really impressed with the whole experience. The ordering process was so easy and clear, it made it a breeze for me to find exactly what I was looking for. What really topped it off was that my cartridges arrived the very next day, saving me a load of time and hassle. On top of that, the prices at The Cartridge Centre were really competitive, much cheaper than other online shops I had checked out. All in all, I'm super happy with my purchase and will definitely be going back to The Cartridge Centre for all my future cartridge needs.
Review about: Beaverbrooks
Diamond Necklace
I just bought a really beautiful diamond necklace from the store and I'm over the moon with how it all went. The folks working there knew their stuff when it came to the different choices on offer and they managed to steer me towards the perfect piece that was also within my budget. The necklace itself is top-notch quality and my wife is totally smitten with it. The service I received was outstanding and I felt well looked after every step of the way. I can't recommend this store enough for anyone in need of some lovely jewellery.
Review about: Tosca Blu
Black boots with a big scratch
I bought some black boots and when I got them, they had a massive scratch on them. I tried to get a replacement or my money back, but they just said they'd get back to me. It's been a whole month now and despite me reminding them, they still haven't said anything. The service is absolutely awful!
Review about: Kings Will Dream
Order issue resolved by Joanne
I had a problem with an order I made that went wrong. Even though the money was taken from my bank account, my purchase hadn't arrived a week later. I was annoyed, so I phoned customer service and talked to two people who couldn't find my order. It made me so frustrated, I almost gave up until I was put through to Joanne.
Review about: Olivia's
Sneakers and leggings
Hey there, if you're after some awesome sneakers and leggings, Olivia's is the place to go. I was looking for the perfect pair of kicks to go with my new workout clothes, and Olivia's had exactly what I was after. The customer service was really great. I had a few queries about sizes and materials, and the staff were quick to help me out. They really know their stuff over there.
Review about: Simply Be
Swimsuit return
I recently bought a swimsuit from this shop and needed to return it because it didn't fit properly. Even though the hygiene label was still on, they claimed it looked like it had been worn and refused to give me a refund. The service was terrible, so I definitely won't be shopping there again!
Review about: The Jewel Hut
Misleading product description
I bought some jewellery online not long ago and was really disappointed by how different it looked in real life compared to on the website. I sent it back straight away with proof that it was delivered, but I still haven't got my money back. I've sent lots of emails and even got someone else involved, but the company still hasn't got back to me.
Review about: Morphy Richards
Iron replacement
I got in touch with customer services the other day because my iron was playing up. I sent them an email and got really quick replies from the team, especially Emma. After a few emails back and forth, we figured out that my iron needed replacing. Emma sorted it all out quickly, and my new iron arrived this morning. I'm really happy with the service I got from the Morphy Richards customer services team.
Review about: Bestvibe
Lovin' the Product Y76119
I bought this really cool toy and it's absolutely amazing! The first one I got had a little issue but Bestvibe sorted it out straight away and sent me a replacement. Their messages were really friendly and apologetic for the mix-up. The toy itself is fantastic and I highly recommend it. My favourite part is the suction feature!
Review about: Paul James Knitwear
Quality knitwear
I recently bought some really nice knitwear from this company and I have to say I was really impressed with the whole experience. The customer service was top-notch, they replied quickly to my questions and the staff were really helpful. The delivery was quick and everything was just as it was described. I also thought the prices were very reasonable, so I felt like I got great value for my money. It was also good to know that if I needed to, I could easily exchange or return any items. Overall, it was a fantastic shopping experience with this company.
Review about: Door Superstore
Quick delivery, door looks great
The door I ordered from this shop came pretty quickly, and I was really pleased with the tracking feature that let me know where my order was. The door looks fab, and I'll definitely be shopping here again down the line.
Review about: Dekoria
Seat covers purchase
Recently, I got some amazing new seat covers from this place that were really cool. The quality was top-notch, so I know they're going to last me a long time. The service was great too, really helpful and friendly. I'd definitely recommend this place to everyone, no doubt about it!
Review about: Ashley Madison
Dating site disappointment
I was proper disappointed with the service at this dating site. They promised safety and satisfaction, but it was the worst site I've ever used. They didn't care about our safety or satisfaction at all. I came across loads of scams, like they tried to blackmail me, and it was obvious most profiles were fake. This site is totally unsafe, the worst platform I've seen, even worse than porn!
Review about: Lights
Pendant light for kitchen island
I just got a new pendant light for my kitchen island and I have to say, I'm really happy with it. It looks amazing and gives my kitchen a nice elegant touch. The price was good and the customer service was excellent. The delivery was fast and smooth, couldn't have asked for a better experience with it.
Review about: Card Factory
Greeting cards
Everyone working at the greeting card shop in Wallington Square, like Louise, Mark, and Loui, are just brilliant! The service they give is top-notch and I always walk out of there feeling happy with my buy. They clearly care about what they do and really help out the customers. Just keep doing what you're doing, it's great!
Review about: Ultimate Travel Club
Amazing prices, great service
I was absolutely amazed by the fantastic prices I discovered at this travel club. The service was exceptional, and the staff were really professional and friendly. I just couldn't believe the incredible deals I managed to get!
Review about: TripAdvisor
Booking a hotel for a family trip
I was really looking forward to organising this family trip and I was browsing this website to find a nice hotel. But then I came across this review where someone was ranting about fake reviews and how they can harm businesses. It got me thinking, are these reviews even genuine? I want to believe what other people are saying, but now I'm having doubts. Are all these reviews from upset customers rather than regular ones? It's really confusing.
Review about: Regus
Horrible experience
I've had an absolutely awful experience with this company. I've been trying to resolve these issues for months now, but it feels like it's never-ending. The website made all these promises that they didn't keep, and I still haven't seen any solutions to my problems. I wouldn't recommend signing up online - it's best to go to the center in person and get everything written down. If you want a local phone number and address, make sure you've got that before you give them any money. Dealing with this company has been a complete nightmare.
Review about: Base
Easy ordering process, delivery on time
How about that, eh? Placing my order was easy peasy and it arrived right on time. It would have been nice to know a more precise delivery time, but no biggie really. I'll definitely be coming back for more of my shopping needs.
Review about: Original Penguin
Overpriced disappointment
I bought something from this brand recently and honestly, I was really let down. The thing I got was way too expensive for what it was - I mean, it felt really cheap and the stitching was already coming undone. I tried to get in touch with customer service to sort things out, but they were completely useless. I haven't heard anything back from them about my request for a refund or an exchange, which is just not on. So yeah, needless to say, I won't be buying from this company again.
Review about: Raylo
Phone changeover assistance
I had a bit of trouble when I was switching over my phones, but the customer service team at this company really helped me out and were so nice. They fixed my issue fast and properly. I'll definitely stick with them for the long run thanks to the great service they provided.
Review about: Flannels
Variety and prices
The range of products and prices at this shop are really good, especially with all the choices you get with Frasers Plus. The only thing that bothers me is that if you buy online, you can only return it online. It would be better if there was a way to return things in-store as well.
Review about: Home Emergency Assist
Premium policy
I had Zoe as my customer services rep and she was great! Her voice was really clear, she was really calm, and she explained everything well. I chose the premium policy because I want to make sure I'm fully covered if anything goes wrong. Hopefully, I won't have to use it, but if I do, I hope it's as good as it seems. Thanks, Zoe!
Review about: MyBag
Recent bag purchase
I recently splashed out on a fancy bag from your website, but when it arrived, it was a bit of a letdown. The bag was pretty beaten up and had been shoved into not just one, but two flimsy plastic bags – hardly enough to protect a luxury item like that. Upon closer inspection, I noticed that both the hardware and the leather of the bag had taken a hit.
Straightaway, I got in touch with your customer service to sort things out. I was told that it would take about a week for your expert team to figure out if I could get a refund or a replacement. After bugging them twice, I finally managed to send the bag back and get my refund, but it wasn't a smooth ride. I had to keep chasing your customer service team and wait another working week to see my money back in my account.
All in all, this whole ordeal has been a real headache and I'm not impressed with how things were handled. I expect better service and quicker solutions when dealing with pricey items like this.Review about: Attraction Tickets
Universal and Disney combo
The selection and booking process was really easy and user-friendly. I could easily find what I needed by navigating through the website. However, I had a problem with payment, but luckily, a lovely lady called Kathy contacted me quickly to help. She was really helpful and fixed everything fast. I'm now really looking forward to my trip and will definitely use this service again for future bookings.
Review about: smartphoto
Photobook purchase
I got myself a photobook from this company not long ago, and I've got to say, I was really impressed! The website was dead easy to use, so ordering was a piece of cake. The photos in the book were top quality and the final product turned out even better than I thought. The delivery was swift and slick, which is always a nice surprise. All in all, I would definitely recommend this company if you need some photos printing.
Review about: Blueground
Well-maintained apartment
The apartment was so nicely set up, with every little thing thought of to make our stay super easy and pleasant. The place was spotless and all the stuff we needed was right there when we needed it. We were really impressed. We didn't have any problems at all while we were here, which made our time even better and totally stress-free.
Review about: Match Me Car Finance
Car purchase made easy and efficient
I had a really great experience with the company. Everything went really smoothly from the beginning checks all the way to buying the car. The staff, especially Omar, were so helpful and guided me through everything. Thanks to their professionalism and expertise, I am now a proud owner of a new car and couldn't be happier.
Review about: Mobile Phones Direct
Phone purchase
I managed to order my new phone last Saturday and it arrived by 9.30am the next day! It was my first time transferring all my stuff from one phone to another, but it was surprisingly straightforward. The service from Mobile Phones Direct was absolutely fantastic and I will definitely be using them again. Thank you so much!
Review about: Garden Buildings Direct
Billy Oh Greenhouse
Being someone who knows a thing or two about garden builds, I have to say that I was really disappointed with my recent experience buying a greenhouse from your company. Basically, the website said it was in stock and would arrive in 1 to 2 weeks, but that turned out to be a big fat lie. I ended up waiting for 4 weeks with no updates, and when I tried to ask about it on the webchat, I got ignored. It was only when I called up that they told me it would come in a week. But guess what? It actually took nearly 6 weeks to arrive, which meant I missed out on the best time for planting.
Review about: Supply and Demand
Tracksuit
I purchased a tracksuit from this place, and in just 3 or 4 months, the writing on both the hoodie and the trousers started to peel off. It's really poor quality!
Review about: PlayMoreGolf
Quick and easy membership process
I found signing up for PlayMoreGolf pretty straightforward and simple, which was good. I also appreciated the variety of membership choices available. But, I must admit, I don't quite feel as connected or included with the other members here as I did at my old club. It feels like there's a bit of a split between the PlayMore lot and the full club members.
Review about: Sensilab
Estrolux purchase
I recently purchased Estrolux from that place, and it's really great! I've bought from them four times already and I'm really happy with it. My latest order took a bit longer to arrive but they informed me about it, so it was fine. The most amazing thing about Estrolux is that it has helped me get rid of all my 'peri' symptoms. Now, I feel much calmer and in charge. I no longer have any brain fog, so I feel more self-assured.
Review about: Currensea
Travel card experience
I've had the pleasure of using a travel card quite a few times while I was away, in Skiathos and Crete. It's been really reliable, efficient, and convenient. One of the best things about it is how it lets you know straight away when you've made a payment and gives you the equivalent in pounds right there and then, which I found really useful.
Review about: BrandAlley
Fitflops purchase
A friend of mine recommended I have a look at this website for some good deals on fitflops. I struggle with walking for long periods of time due to my hips, so I was after a comfy pair. And I have to say, they were great! The fitflops arrived quickly and were well packaged. Now I'm thinking about getting another pair in a different colour next time they go on sale.
Review about: Musicroom
Simple process, informed, efficient
I had a brilliant time with my recent purchase. It all went so smoothly and without any hassles. I really liked how they kept me updated at every stage, from receiving my order to sending it out. The website was really easy to use, which made it a breeze to find what I needed. Ordering was quick and simple, and I didn't have any problems at all.
Review about: Predator 4x4
Front grill with LED's for 23 Wiltrak
I ordered a front grill with LED's for my 2023 Wiltrak but was disappointed when there were no instructions included. I ended up watching a video on YouTube showing a different grill being fitted and did some trial and error to get it installed fairly well. However, I had a problem with two 8mm bolts that didn't seem to fit into the new grill. It was frustrating not having any guidance or assistance with this issue, making me wonder if I had made a mistake during the installation process.
Review about: Stress Free Car Rental
Quick problem-solving
The customer service at this car rental company was absolutely fantastic. I messed up my booking, but the person I spoke to sorted everything out for me in no time. I was really impressed with how smoothly and professionally they dealt with the problem. If they keep up this level of service for the rest of my rental, I'll definitely be coming back in the future.
Review about: GSF Car Parts
Battery replacement
I bought a new car battery from this company not so long ago. Their communication was really good and the prices for their products were affordable for the quality. I had a problem with a battery that was damaged by a different company, but GSF's customer service, especially Karl Gooch at the Birmingham Office in Shirley, was really professional and polite in sorting everything out. The other company didn't get in touch or apologise, but that's not GSF's fault.
Review about: Teamzo
Express shipping disappointment
I made a purchase from this website and chose express shipping, thinking my item would come in two days. But, I was really let down when I got an email three days later saying my order had only just been sent. When I contacted customer service, they were unhelpful and implied that I had missed the information about extra time needed for printing. Even after that, my order still hadn't turned up four days after being sent out, which made me wonder why I'd bothered paying for express shipping.
Review about: Funbikes
Kids MX Boots
The MX boots I bought for the kids came really quickly and my son is over the moon with them. He's been wearing them constantly! I wanted to share a picture of the boots and the Haribo gift that came with them, but I couldn't manage it. Big thanks to Sam for packing our order so nicely. I'll definitely be ordering from you again in the near future.
Review about: Protect My Pet
Flea and worming treatments
I've been using this service for a few months now and I have to say, it's been a game-changer for me. The reminders for my cat's treatments are spot on, and the products are effective. The flea solution is easy to apply with the pipette, and the worming tablet is a breeze to give to my cat. Not to mention, the prices are way more reasonable than what you would find in a regular pet store, and the treatments have kept my cat flea-free for 4 months now. I am so impressed that I will definitely be using this service for my future dog as well.
Review about: Robert Goddard
Cool clothes, great brands
The shop was awesome, they had some really cool clothes from brands like Psycho Bunny, Hugo Boss, and Ted Baker. There were also some great deals that made it even better! And the staff were really nice and helpful, always giving good advice.
Review about: 4Gadgets
Great phone at a great price
I got this amazing phone in brilliant condition, and the battery life is absolutely fantastic! The whole process of buying it was really straightforward and hassle-free. I'm over the moon with my purchase and will definitely come back to this place when I need another phone.
Review about: trivago
Accommodation at Inishowen Gateway Hotel
The Inishowen Gateway Hotel has been my favourite place to stay for nearly 25 years now, and it always manages to leave a lasting impression on me. The rooms are roomy and cosy, the food is top-notch with plenty of options for everyone, and the staff really know how to go the extra mile to make sure your stay is unforgettable. I want to give a big shoutout to Gemma, Sandra, Tiffany, and the two Sharons for their exceptional service.
Review about: More Than Accountants
Tax advice and assistance
The tax advisor, Ghous, was absolutely fantastic. He sorted out all my tax problems super quickly and even showed me some expenses I could claim back that I didn't know about. I'm really happy with the service he provided, it was definitely worth the money.
Review about: Tezenis
Bikini order
I ordered four bikinis online back in December from this store, but come February, all I got was a fake ring instead of the bikinis. Dealing with customer service has been a nightmare - they're not helping at all. Now they want me to send the fake ring back to their warehouse in China in order to get a refund. I feel totally scammed and I've lost $90. Really disappointed with how everything turned out.
Review about: Western Union
Easy money transfer
Today, I had a really easy time sending some money without any hiccups. There have been times before when things got all stuck and the system kept faffing about, which was well annoying and took ages. But this time, everything went nice and smooth, and it was done in less than 5 minutes. I'm hoping this swift service sticks around for good.
Review about: Magazines Direct
Subscription cancellation issue
I've just had a bit of a nightmare trying to cancel my subscription. Even though I did it over the phone and got an email confirming it, they still took the Direct Debit out of my account. It's so annoying!
Review about: SportsShoes
Trainers
I made a mistake when I ordered the trainers in the wrong size, but SportsShoes got it all sorted in no time! They sent me the correct size and organized the return of the wrong pair in just 2 days. The entire team, especially Beth, were a massive help and made the whole process so easy.
Review about: Fanpass
Purchased tickets, fake tickets received
I'm really disappointed with my recent purchase from Fanpass. I bought tickets for an event and when I got to the venue, they turned out to be fake. It was a real pain, especially after travelling so far to be there. I was really looking forward to it, so you can imagine how frustrating and stressful the whole situation was. Luckily, I managed to get a refund through my credit card, but it was far from a good experience overall.
Review about: Kave Home
Decorative cushions
I recently bought some lovely cushions from this shop and I must say I was really let down by the whole experience. The prices were just ridiculous, suddenly shooting up for the same cushions I had bought for much less before. It felt like they were just trying to cash in on customers without a care. I've been a loyal customer for a year and a half, but this sudden price rise really didn't sit well with me. There are loads of other places that sell great stuff at better prices, so I think I'll be shopping elsewhere from now on. Cheers.
Review about: Shaw Academy
Photography course
I purchased this course as I wanted to pursue my love of photography and shape it into something that was more knowledge-based. Lockdown seemed the perfect opportunity to try it! The course I have joined so far has been absolutely brilliant- really clearly explained, giving me a really secure foundation in the basics before moving onto the more technical stuff. It would be fantastic if there were more opportunities for interactive learning! But I am super happy with the course and will be recommending Shaw to my friends.
Review about: Shaw Academy
Graphic design
These lessons make me understand more English words. And free lessons a good bonus
Review about: Shaw Academy
Digital Marketing Diploma
Shaw Academy provide online qualifications. The lessons have good content, moving at a fast pace so you always feel like you are learning things. Recommended.
Review about: C W Sellors
Blue John Ring
Lovely product, handmade in their workshop to order and even checked with me what colours I'd like in the Blue John - professional, friendly and personal shopping experience. Will 100% be back for more! Thank you C W Sellors :).
Review about: 247 Home Rescue
Terrible Terrible service
Avoid at all costs.
Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.Hi Laura, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards,
How could you give them 5 star.
This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.Review about: 247 Home Rescue
WP0413148
Awful service! Stay away from this company! Look at all reviews! Their Engineer came no service but to fail safety check for any reason, and stop boiler work Immediately at coldest weather. After we have external qualified engineer checked were told no issues to fail safety check. We were called 247 support, paid £95 even we have taken zero access policy cover, after few hours waiting, no service available, we have to pay external to get it check again and was told safe to use. We made complain and asked 247 refund of engineer boiler service payment, but they denied and ignored which had caused us extremely hassle, inconvenient, stress, time and money. Finally I have to through bank refund for the dispute payments!
Hi Ping, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Boiler Service plan
MY WIFE IS DISABLED.
NO HOT WATER OR HEATING.
Engineer was very helpful and delivered a professional service. but didn't have the part to fit. but gave me info on cost of part to the company. £170.
24/7 home rescue Stay away. Avoid at all costs.
Have used this company for a service and repair on my boiler for 3 years.
Was rushed in to making a decision regarding taking a new service plan for my boiler.
Had a broken Gas Valve, costing 24/7 £170 + fitting. Was informed by 24/7 that its unrepairable. (Total lies.) all of a sudden the can fix it. but it would cost me a further £139.95, even though Im on a cover plan.
Call backs promised, but never done unless offering you a new sales product.
Endless calls, Endless amount of issues Not willing to help loyal customers, happy to take your money.
LEFT MYSELF AND MY DISABLED WIFE WITH NO HEATING OR HOT WATER.Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.
Hi Jason, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
One off repair - woeful & never again
I took their £199 repair service - apparently a 'guaranteed fixed price'. I was told that if the boiler was beyond economical repair, they'd repay £100. They were aware of the make, model and age of the boiler (10 years). What they didn't mention once was that they reduce the value of the boiler by 10% per year and that they then assess this at 60% or more of the value of the boiler at that time. Given mine was 12 years old there was no way any repair could have only cost me £199. I was told if it was a straighTforward repair it would be fine and only exceptional situations would be a B-E-R.
When the engineer called, he told me he has to refer any repair cost of over £100 and you then as asked to pay the difference.
It was a standard repair - inverter valve. He called it in and said it would cost £208.
They called me afterwards and told me it was beyond economic repair. Only then did the mention the basis on which they calculate this. They argued time and time again and then eventually conceded that this isnt mentioned anywhere, at all, on their website. Despite that, they offered nothing at all to address it.
The engineer who called was ok so I gave him 3 stars. The job isn't yet done.
Ended up paying almost half the original purchase price for this repair.
Totally woeful service.Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.
Hi John, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Home Rescue cover
Having real problems with this company. Took out Home cover by DD. Informed by my bank that it had more than doubled. On checking they said it had automatically renewed by email to me, however they then admitted to sending the email to the wrong address! Therefore I didn’t get the opportunity to agree to the new contract. Also told I had taken out car breakdown cover, which I had not, as already with the RAC! Told a manager would ring me within 24 hours 7 days later no call. Phoned again and told no manager available but would be called within 24 hours, no call! Please don’t use this company.
Hi Denise, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Boiler and Heating cover
Paid them for 3 years and when i need them first time and they let us down straight away, left my family with our 2 young kids no heating and hot water. Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.
Absolutely awful, my parents are in their 70s and have been without water and heating for 36 hours and every time they call them they just say they're being rude. They have no engineers and no manners in customer services. They said their engineer was off for a week in that area, so what are they meant to do!!! Please avoid!!!!
We claimed for the first time in year and half and left us without heating saying we have to flush our system for £600+! When I got 2nd opinion they still wouldn't budge. I've reported to Ombudsman. They shouldn't be allowed to take people's money!
Hi Atif, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Boiler Cover
Terrible company! Fine until you make a claim and they do all they can to not pay out. The engineer I got when my central heating wasn't coming on thought my radiators were heated through water flowing by gravity not a pump, all 13 of them! Company sided with him saying we don't have a pump because he couldn't find one. When I got a second opinion and needed 2 parts they still refused to pay or fix till I got a power flush. Maybe I need to paint my boiler first too...
Hi Sylvia, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Home rescue bolier C/Heating
Logged fault water going hot/cold pressure up and down.
Engineer changed heat exchanger fixed hot/cold but not pressure problem. When complained they claimed problem was sludge and would not respond until i payed for a power flush and a new boiler! ours is 5 years old. Got in Worcester Bosch, fixed problem new pressure relief valve, Passed Turbidity test- no sludge nothing wrong with boiler. apparently a common scam. BEWARE.andit is only guaranteed for 10 or so days then I would be financially responsible to pay a further excess charge even though it is a pre-existing problem! I was then told that if I cancelled
Hi John, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
New Boiler and Cover
Dreadful outfit.
We moved from British Gas, and saved £35. My wife said this was stupid, and she was right.
1st call out they told us we needed a new boiler, so we bought one off them. They installed it, but incorrectly - whilst also bashing up a nearby radiator in the process. When we complained they batted us back to the manufacturer. The manufacturer came out told us 247 had installed it incorrectly. 247 arranged to come out. And then failed to turn up. Then came out again, grumbled that the manufacturer was wrong, that they had installed it correctly, but just in a way that was not in line with the manufacturers instructions. I persuaded them to do what the manufacturer's engineer had recommended. 3 weeks later, we have intermittent hot water and 247 want to charge us £75 for a call-out.
I've now had to take 5 days off work around this new boiler that still isn't working correctly.
Plus, the £35 they offered to offset the damage done to the radiator in December has still not arrived (it's now late Feb).
I've tried to complain, but although they call centre staff are nice enough, they seem powerless to do anything. The guy I just spoke to in retention could offer no reasons why we should stay with them other than - well you've paid already haven't you?"
Nice people, fronting up dreadful management, and ineffective delivery. Cheap though.Hi Jon, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team
Review about: 247 Home Rescue
Maintenance Contract from 24/7 Home Rescue
Worthless cover and no end of frustration. We have a small external leak. They changed a part inside the boiler but caused a leak and a broken park to the boiler itself. Then said they could not fix it, it was a write off now... and wanted to replace the whole boiler as it was now a write off and that over cover did not cover the replacement boiler. BUT YOU JUST BROKEN MY BOILER!!!
Long story short. CalledWorcester Boshe, who fix it right away. Now was are going through a long process to reclaim through the courts. Life is too short. Avoid this company at all costs!!!Hi Cousell, I feel your pain. I have a slow leak coming from my expansion tank causing the boiler pressure to drop and therefore breakdown, i can then repressurise the boiler however this is a work around. The boiler still breaks down due to the leak. I called them and reported this as part of my breakdown cover that I pay them for and they tried to fob me off telling me the system didn't class it as a breakdown! I asked them what they classed as a breakdown, do they expect me to wait until the leak gets worse and water is pissing all over the floor? I demanded to speak to a manager at which point I was called back 30 minutes later and told an engineer would visit my property free of charge (how generous, even though that's what i'm paying for) Engineer came out 2 days later to look at the issue, I showed him what was wrong and he gave the boiler a check over and said that they would need to order some parts. I said okay thats fine and he went on his way. I then get a call the next day from 247 rescue telling me that the parts required for the boiler outweigh the boilers value so they will not repair it. The value my boiler at £154 (how they get this value I do not know). With this valuation, this means that the cover they have sold me is completely redundant. They say they will only carry out work up to 60% value of the boiler which means there is almost no scenario where they are going to carry out work on my boiler. My father is a Boiler engineer so I asked him and he said it is standard practice to fix a remote expansion tank outsdie the boiler rather than replace the one inside the boiler. It is easy to do and far cheaper than removing the boiler from the wall to replace the internal expansion tank. I sugested this fix to them but they refused to do it. Instead they were far more kean on offering me a new boiler with one of their expensive insurance policies (why on earth would i want boiler insurance for a new boiler)
I have now opened a case with trading standards as they are selling people policies that are worthless in an attempt to them force people into purchasing finance contracts for new boilers along with expensive service contracts.
P.S The engineer that attended my property also agreed this would be a fix but that did not matter to themHi K Counsell, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice. 24|7 Home Rescue Team
Review about: 247 Home Rescue
What a con
Am closing account, having been with them some time. Service engineer came late summer 2018, did not put things back correctly and damaged a gasket, called for an engineer who came several days later and confirmed reason for problem filled it with gunk then came back days later with correct gasket, now they want to charge me £45 for leaving as I had an engineer visit how do they justify this
To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home Rescue
AReview about: 247 Home Rescue
Joke
Absolute joke of company paid upfront for several months to get boiler services. Called and made an appointment and used my last holiday from work. Luckily on the day I called to see if I could get the engineers contact details to get an ETA as this is when I found out that they in fact never made any booking. To be fair I did get my money refunded when I cancelled but they then proceeded to take next month's payment anyway. The customer service is abysmal takes over half an hour to get through for them only to be the most unhelpful bunch of " advisers " I've ever had the misfortune to have to speak to. Oh and also keep getting texts stating my account is in arrears despite the fact it's cancelled!!!! If you have any sense at all stay well clear and pay extra for a decent company
To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home RescueAReview about: 247 Home Rescue
You need to be aware
Advice to all complainants.
As this company has a less than good reputation and clearly has issues regarding billing and or service. Everyone should follow this procedure.
1)It is alleged that some companies use time and difficulty in making complaints a tool in a bid to make their complainants give up. Good professional companies will always put their customer first.
In addition, you are not only covered by the company's own terms and conditions but also covered under UK Law. which looks at Advertising, Sales of goods and Services, Financial Services, and many other consumer protections.
1) Make your first complaint to the telephone number shown on your agreement Letter.
2) Write to their head office address shown within their Terms & Conditions that you are placing them on notice that should the issue (detail it thoroughly) not be resolved or agreed to be resolved within 7 working days you will proceed to small claims.
3) In the case of 24/7 you may well be directed to make a complaint via their 24/7 web site BUT beware they will ask you to waiver your rights OF BRINGING the complaint into the Public Domain at any time related to the complaint. Take a screen shot of this for your case record, as it is an alleged infringement AND DO NOT ACCEPT IT
4) Now e-mail the company's complaints web site and ensure you request that a copy of your complaint be passed onto the company directors. Formally advise that you have notified them to rectify the issue or that they agree to rectify the issue within a reasonable time frame and that subject to not gaining such agreement , that immediately after the 7 working days prior notification already made that you will proceed to small claims.
5) Do not be fobbed off. Also during the process call your Citizens Advice centre and check that you are following the correct procedure and request they pass the information onto trading Standards. They will give you a ref; Number, use this on all future correspondence with 24/7.
6) If the company is operating a fair and reasonable complaints procedure they will communicate with you immediately but if you feel that excuses are still being made or you feel that you are being fobbed off just issue (on line) the small claims procedure. It is inexpensive and if the court rules in your favour you will be reimbursed. If or should you seek a legal advice pertaining to the issue, then part of those costs could also be recovered. If you use a third party to provide an independent or expert opinion, then those costs may also be recovered.
In the case of 24/7 Home Rescue my colleague is having a an issue revolving around billing and renewal terms of the agreement and in his opinion alleged sharp practice whereby terms are changed including billing without prior written and agreed to notification has been experienced .
They are however, allowing 24/7 every opportunity to resolve matters professionally and all media and agencies will be advised as to how the matter is finally dealt with. Clearly every organisation need s to be given the benefit of the doubt but it is by their ongoing actions that their reputation will be judged upon.To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home RescueAReview about: 247 Home Rescue
Terrible company
Save yourself the stress and stay away from this company.
To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home RescueAReview about: 247 Home Rescue
247(HomeRisk)
Just can't understand how this company is still operating! So depressing when I read the similarity of complaints by costumers across the country and how identical to a catalogue of bad service and money waist that i have been subjected to since I joined this joke of
To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home RescueAReview about: 247 Home Rescue
poor service
Please avoid this company it is terrible, constantly let down. BG much better, I was with them for 10 years and am regretting moving.
To whom it may concern,
I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly.
Kind regards,
Alice
247 Home RescueA
For this kind of service, you gave them 5 stars?