Shuttle Direct Reviews
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Reviews (29)
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Comfortable transport let down by drop-off location
The bus we took was really comfy and the journey went smoothly. But, we got let off at the wrong place which was quite far from our actual hotel. It was a bit stressful and inconvenient having to figure out the way to our hotel with all our luggage, asking for directions as we went. It kind of put a dampener on what had been a nice trip.
Recent transfer experience
I used this service recently for a transfer and I had a bit of a bumpy ride, to be honest. The driver first dropped me off at the wrong place before taking the other passengers to their correct locations. It was quite annoying, especially because I needed crutches to move around. The driver seemed a bit lost and unsure, which made things even more challenging. But on the bright side, the driver who picked me up was really great and super helpful.
Quick transfer service
Wow, the transfer service was absolutely amazing! Even with our flight being delayed, they handled everything so smoothly. The staff were really nice as well. A massive thank you!
Transfer from Germany
This was my first time booking a transfer from Germany and I have to say it was really easy and quick. The drivers were so nice and on time, which was great because I didn't want to miss my flight. The best bit was that it was really cheap! I definitely recommend this service and will use it again. Thanks for the great journey!
Airport transfer
I've used the service a few times and have generally been happy with how reliable and efficient it is. However, my most recent experience wasn't great. I got to the pickup point 20 minutes early to be safe, but nobody showed up. I watched lots of coaches from different companies coming and going, but none of them were there for me. When I called customer service, they told me that my transfer had already left. How was I meant to know which bus was mine? I ended up stranded and had to fork out for an expensive taxi to get where I needed to be. This level of service is just not on and left me feeling really let down.
Taxi transfers from European holiday destination airports
My family and I used Shuttle Direct for our trip to Europe. We booked a private taxi transfer from the airport to our hotel. It was really easy and the prices were great. We visited Kos last May and everything went smoothly. Huge thanks to Shuttle Direct for a fantastic service!
Shuttle
Best driver Yuriy
Economy Van for 6 people (Tenerife south airport)
To avoid and use taxi service directly on site.
Trip booked in advance for 30mins drive in Tenerife for 6 people. Taxi was supposed to wait for us at our arrival but nobody was actually awaiting for us and we had to wait 30mins after reminding their desk (they actually host different taxi company in the same small place).
Therefore for the price which was almost twice as real taxi meter price in our taxi, this was really not worth it. Also taxi driver had been given the wrong address (not his fault though). Fortunately, we found out at the beginning of the trip and gave him the correct address we booked with. I would avoid this taxi company since this was really not a good experience.
I have to highlighted I contacted them and their customer service replied (after chasing a few times) that they were not responsible and they felt they provided good service.We apologize for the inconvenience you experienced during your transfer in Tenerife. It is disheartening to hear that we fell short of your expectations and that your overall experience was not satisfactory.
We take your feedback seriously and will investigate the issues you encountered with our team. It is our goal to ensure a smooth and efficient service for all our customers, and we apologize for any delays or miscommunication that occurred in this instance.
Regarding the pricing, we strive to offer competitive rates while maintaining a high standard of service. We do not source taxis on general, but when there is a high demand exceeding private hire drivers we may have no alternative but use taxis. We understand your concerns about the difference in price compared to a regular taxi. We will review our pricing structure to ensure it aligns with the value we provide to our customers.
We regret any inconvenience caused by the confusion with the address. We rely on accurate information to provide a seamless experience, and we apologize for any inconvenience caused by this oversight.
Please be assured that we take your feedback seriously, and we will use it to improve our services. We appreciate your input and will work diligently to address the issues you mentioned.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. We value your feedback and hope to have the opportunity to regain your trust in the future.Mini Bus Transfer
What should have been a 30 minute transfer from hotel to airport turned into an hour and a half, and two travel sick kids! Instead of the main road almost direct to the air port from our resort we took on the outbound journey we were taken on a magical mystery tour of the island that appeared to take us over every speed bump on the island! We were taken from the North Coast to South using very minor windy roads to pick up a couple more families. This wasn’t what we paid for and led to us being late to the airport (although we didn’t miss the flight). When we complained we were told they contacted the bus company and traffic was the issue. This is a lie there was zero traffic. The issue was the greed of them trying to fill an mini bus from people too far apart to be on the same bus. Their customer service since has t been acceptable. I would’t use them again
Alicante airport to Benidorm
Do not use Shuttle Direct for transfers to Benidorm. Nobody will be waiting for you at the airport and if you make a claim you will be told they were waiting for you for an hour. Avoid this company working with Viajes Alameda.
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