Shuttle Direct29 reviews
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Transfer from Germany
This was my first time booking a transfer from Germany and I have to say it was really easy and quick. The drivers were so nice and on time, which was great because I didn't want to miss my flight. The best bit was that it was really cheap! I definitely recommend this service and will use it again. Thanks for the great journey!
Airport transfer
I've used the service a few times and have generally been happy with how reliable and efficient it is. However, my most recent experience wasn't great. I got to the pickup point 20 minutes early to be safe, but nobody showed up. I watched lots of coaches from different companies coming and going, but none of them were there for me. When I called customer service, they told me that my transfer had already left. How was I meant to know which bus was mine? I ended up stranded and had to fork out for an expensive taxi to get where I needed to be. This level of service is just not on and left me feeling really let down.
Taxi transfers from European holiday destination airports
My family and I used Shuttle Direct for our trip to Europe. We booked a private taxi transfer from the airport to our hotel. It was really easy and the prices were great. We visited Kos last May and everything went smoothly. Huge thanks to Shuttle Direct for a fantastic service!
Shuttle
Best driver Yuriy
Economy Van for 6 people (Tenerife south airport)
To avoid and use taxi service directly on site.
Trip booked in advance for 30mins drive in Tenerife for 6 people. Taxi was supposed to wait for us at our arrival but nobody was actually awaiting for us and we had to wait 30mins after reminding their desk (they actually host different taxi company in the same small place).
Therefore for the price which was almost twice as real taxi meter price in our taxi, this was really not worth it. Also taxi driver had been given the wrong address (not his fault though). Fortunately, we found out at the beginning of the trip and gave him the correct address we booked with. I would avoid this taxi company since this was really not a good experience.
I have to highlighted I contacted them and their customer service replied (after chasing a few times) that they were not responsible and they felt they provided good service.We apologize for the inconvenience you experienced during your transfer in Tenerife. It is disheartening to hear that we fell short of your expectations and that your overall experience was not satisfactory.
We take your feedback seriously and will investigate the issues you encountered with our team. It is our goal to ensure a smooth and efficient service for all our customers, and we apologize for any delays or miscommunication that occurred in this instance.
Regarding the pricing, we strive to offer competitive rates while maintaining a high standard of service. We do not source taxis on general, but when there is a high demand exceeding private hire drivers we may have no alternative but use taxis. We understand your concerns about the difference in price compared to a regular taxi. We will review our pricing structure to ensure it aligns with the value we provide to our customers.
We regret any inconvenience caused by the confusion with the address. We rely on accurate information to provide a seamless experience, and we apologize for any inconvenience caused by this oversight.
Please be assured that we take your feedback seriously, and we will use it to improve our services. We appreciate your input and will work diligently to address the issues you mentioned.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. We value your feedback and hope to have the opportunity to regain your trust in the future.Mini Bus Transfer
What should have been a 30 minute transfer from hotel to airport turned into an hour and a half, and two travel sick kids! Instead of the main road almost direct to the air port from our resort we took on the outbound journey we were taken on a magical mystery tour of the island that appeared to take us over every speed bump on the island! We were taken from the North Coast to South using very minor windy roads to pick up a couple more families. This wasn’t what we paid for and led to us being late to the airport (although we didn’t miss the flight). When we complained we were told they contacted the bus company and traffic was the issue. This is a lie there was zero traffic. The issue was the greed of them trying to fill an mini bus from people too far apart to be on the same bus. Their customer service since has t been acceptable. I would’t use them again
Alicante airport to Benidorm
Do not use Shuttle Direct for transfers to Benidorm. Nobody will be waiting for you at the airport and if you make a claim you will be told they were waiting for you for an hour. Avoid this company working with Viajes Alameda.
Airport transfer Costa del Sol Malaga Airport
They were reliable. I booked shuttledirect.com for a journey from Fuengirola to Malaga airport. It was for a Sunday morning at 3 a.m. and I was a bit worried, considering the other reviews.
I called them a day before to ask for the pick up time.
They showed exactly on time, picked us up from the hotel and transferred us to the airport.
Considering the affordable price, it was an excellent experience. Will book it again for Costa del Sol.Most comfortable and on-time shuttle service
It has been aways a headache to get onboard with these airport-hotel and hotel-airport short trips. Booking a cab and all.. but shuttle direct are on my one call, easy, economical, efficient, puntual and I love their premium car services which I everytime ask for.
by the way, I travel a lot. so I often require it. and these guys pretty much everywhere.
About Shuttle Direct
Going on a holiday can be great, but getting to and from the airport to your hotel or home can provide quite a bit of a problem. Shuttle transport might provide an outcome. But which company offers this kind of services? One of the companies that you can go to is Shuttle Direct. But what can you expect from them? How comfortable are their shuttles? Are they really as convenient as they seem to be? Will they bring you to the terminal in time to catch your flight? And how does their customer service help the customers that have a problem or complaint? There is almost no better way to find this out than by reading the reviews that other travellers left here on BritainReviews. Their reviews include experiences, stories and opinions that can help you to get a better view at Shuttle Direct and so help you to decide if this might be an option for your next trip.
About Shuttle Direct
Shuttle Direct is a shuttle transport company. They are part of Viajes Almeda Travel. The latter was founded in 1979. They focus on providing ground transportation services. The company started out in Benidorn, but how they offer their services all over Europe. They have already transported several million passengers. For single person transport they offer standard, executive and premium car hire. All of them come with an experienced, courteous driver that is smartly dressed. He drives you to and from the airport in an unbranded vehicle. For groups transport they offer ecological and economy rides. So far the private shuttle services. If you don’t mind picking up other people along the way, you can also choose their speedy shuttle. And they also provide aquatic shuttles and shuttles that are wheelchair adapted. And also check out their travel guides for some tips, advice and inspiration.
Shuttle Directs explains how they work.
Services of Shuttle Direct
You can book your transport by 3 easy steps. First you will have to choose your destination. Then you have to select your departure. Finally you will need to fill in the number of passengers that will be travelling. You can pay for your transport via Visa, MasterCard, American Express, Delta and JBC. In case of any questions, problems, complaints etc, you can of course contact their customer service. They have several telephone numbers that you can call to.
Complaints, Compliments and Tips for Shuttle Direct
Have you ever been transported to or from the airport with one of the shuttle cars or buses from Shuttle Direct? What is your opinion on their services? Are the cars comfortable? Was the driver friendly while also being a good driver? Did they drop you off at the airport in time to catch your flight? Maybe they forgot you entirely. Did everything go well or did they make mistakes? And how does their customer service treat the customers that come to them with something they want off their chest? Please leave a customer review.
Will Shuttle Direct bring you to the airport in time? Read customer reviews about their shuttle services, cars and transports to & from terminal.
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Contact Information
Calle Emilio Ortuño, 15 - Benidorm Center Building
03501 Benidorm
Spain
📧 customer.care@shuttledirect.com
Categories Shuttle Direct
Services | Other Services Reviews & Experiences
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Seite online seit: 11 July 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Most comfortable and on-time s
It has been aways a headache to get onboard with these airport-hotel and hotel-airport short trips. Booking a cab and all.. but shuttle direct are on my one call, easy, economic... Read onBy: Charlie Goslin