Sky Reviews
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Reviews (23)
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Unstable broadband service
I've been having some real problems with my broadband lately and it's been driving me up the wall. The signal keeps jumping all over the place - one minute I've got a super-fast 150mb connection and the next it's dropped down to a pathetic 2mb per second. It's impossible to get anything done when it's like this and it's been a real pain in the neck.
Movie issue
Oh my God, I can't cope with how irritating it is when you're trying to watch a film and it's not working! I reported it to them, yeah? And I had been receiving the same annoying error message for a whole two days! Do they actually care about us customers at all?! And then, listen to this, when I spoke to this 'call agent' who sounded like they were miles away, they just didn't understand what the issue was. It was so aggravating, like, ugh. Serious fail on customer service, honestly.
Contract nightmare
So, you know, I got this contract and when it finished, they just kept taking money from me and sending it to a debt collector! Every time I tried to sort it out with them, they kept saying it was all sorted and then turned around and denied everything! It's so frustrating!
Perturbed customer experience
I've had such a frustrating and disappointing experience with this company. Their customer service is shockingly bad, and I've been overcharged multiple times. At first, my bill doubled just because of a change in billing date, and when I asked about a cancellation fee, they quoted me a ridiculously high amount. I paid it, only to be told my contract was fully paid off, but then got charged again a month later. They admitted it was a mistake and refunded me, but now I've been hit with another wrongful charge. As if that wasn't bad enough, they cancelled my direct debit without even telling me, which messed up my credit score. All in all, dealing with this company has been an absolute nightmare.
Overcharged and Terrible Cancellation Experience
This company is an absolute nightmare! I decided to cancel my services back in May, but they're still charging me and even threatening debt collectors. The people I speak to on the phone all seem to be saying different things, making everything confusing and dragging it all out. It's so frustrating! My bills still show charges for things I don't even have anymore, and they're trying to charge me for a TV service when I don't even have any Sky boxes. Every day is a struggle trying to sort it out, having to call back constantly to check if it's finally sorted. It's honestly ridiculous, such a waste of my time and money.
Moving home, what a nightmare!
Oh my gosh, moving house with Sky was an absolute nightmare! I've been a customer for ages, but when I moved to my new place, everything went wrong. They kept changing dates, I was stuck in their system, and at one point they said I wouldn't have internet for two weeks - how was I going to survive without my YouTube? And then, they couldn't even disconnect me from my old place, it was a disaster. The billing was a nightmare too! They were charging me for things I never even wanted. When I called them, the guy on the phone insisted my bill was correct, but there was no way! I had to speak to another department to get it sorted, and they said "Sure, we can refund you, but it's complicated, so just sign a new contract instead." The pressure was unreal! I ended up signing three contracts in six weeks, it was crazy! I definitely won't be sticking with them once my contract is over.
Faulty services, high price
I've been having a lot of problems with this company since the start of the year and I've had enough. I pay a lot every month but I'm not getting the service I deserve. I spend ages on the phone, have to keep resetting my devices, and have to take time off work for engineers who don't seem to know what they're doing. It's not on. It's like they're just sending random people who have no clue. If there was a rating for how bad they are, I'd give them 5 stars.
TV, Broadband, Talk
Happy TV customer for 17 years. Added phone and broadband - recent storm resulted in crossed lines in our area. Sky customer service is absolutely useless. Spent hours and hours on hold listening to grotty music and they still can't get things sorted !!!
TV, BROADBAND, LANDLINE
Have nothing to do with these shysters. I left Sky because of escalating costs every month. I called to cancel but a couple of months later I find I'm still being billed for services not used and after all of the equipment was returned. Absolutely disgusted. Will not return to Sky!!!!!
N/a
Bad customer service scammers
Also horrific WiFi
Won’t reccomend
Review with most votes
Good ,but not special
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