Direct Save - Overall Rating based on 21 reviews
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New wifi router
I recently got a new wifi router and I have to say, it's pretty awesome! I had a chat with this lovely lady called Rosemary who was so friendly and helpful. She took the time to explain everything to me in a really simple way and was super patient with all my questions.
Internet connection
I'm really not happy with the internet connection I'm getting from this provider. It's just so bad. The speeds are nowhere near what they said they would be, and it keeps cutting out all the time, which makes it impossible for me to use more than one device at a time. I even tried using a booster from another company to make it better, but it didn't work at all. Honestly, the service is so unreliable, and I can't wait to change to a different provider as soon as I can.
Broadband and TV package
I've been a customer for a few months now, and I honestly have to say, this company is the best I've come across. Their customer service is top-notch, always quick to respond and very professional with any questions I have. The broadband and TV package I got has been really reliable and ticks all the boxes for me. I'd definitely suggest this company to anyone in need of a great service.
Internet service for elderly friend
I've been helping out my elderly friend with his internet from DirectSave for about three years now. We picked them in the beginning because they were affordable, but the speeds have stayed slow and the prices have gone up. It doesn't seem like great value for money anymore.
Dealing with customer service has been a nightmare for my friend and me. He struggles to hear them on the phone, and we've had trouble setting up his online account because the system wasn't sending us emails. It's been a real struggle to manage his account.
Recently, my friend decided to move to a new flat, which made us look for a cheaper and faster internet provider. When we called DirectSave to cancel his account, they wouldn't talk to me on the phone because of "data protection issues," even though we had all the info needed to cancel. This left my friend feeling upset and confused, so we're thinking of just cancelling the direct debit and moving on.Long-term customer satisfaction
I've been with this service for a good few years now and I can honestly say I've never had any issues with the connection. The speed has always been steady and reliable, living up to my expectations every time. The customer service team has been really great, always there to provide helpful advice and solutions whenever I've needed them. The pricing is competitive and fair, which makes it a cost-effective choice for me. I would definitely recommend this service to anyone looking for a reliable provider. The only reason I'm leaving is because of personal circumstances that require me to temporarily stay with my family. But I fully plan on coming back once I've settled into a new place.
Internet package purchase
I've just bought an internet package and it was really quick and easy. The system was so efficient and easy to use, it made the whole thing a breeze. I spoke to a customer service rep called July who was super helpful and really polite. She answered all my questions and made sure I knew everything about the package I was getting. I was really impressed with the service I got overall.
Phone line and internet activation
I had a problem with my phone line not working after Direct Save activated my internet. I got in touch with their customer service team to find out what was going on. Chloe, a lovely woman, helped me a lot. She guided me through setting up my phone to work with the internet. Her help was really important and she fixed the problem fast and effectively. Overall, it was a great experience dealing with their customer service team.
Internet service experience
I've been with this company for a while now and I ran into a problem with my internet connection recently. The customer service team was really quick to respond and sorted out the problem efficiently. I used to be with a bigger provider and I would have to wait forever for any issues to be fixed. I definitely recommend this company for their fast and attentive service, as well as their competitive pricing.
Contract renewal
I gave DS Telecom a ring and they picked up really quickly. The guy I talked to was really helpful and sorted out my contract straight away. It all went really smoothly, so thanks a lot!
Account issue resolution
I had to sort out a problem with my account recently and I just wanted to say how helpful Vlad and Jake were. They both sorted things out quickly and kept me updated the whole time.
Internet service provider switch
I recently changed my internet provider to Direct Save after using the same one for six years. I have to say, Direct Save is definitely better than my old provider when it comes to both cost and customer service. The connection and speed are just as good, if not better, and what really makes Direct Save stand out is how much they care for their customers. My experience with them has been great and I would definitely suggest them to anyone thinking of switching.
Long-time customer renewal
I've been with this company for a while now and I've seen a big improvement in their service. There have been a couple of hiccups, but on the whole, I'm pleased with what they offer. I recently renewed my contract for another year and was pleasantly surprised when I found out I could lower my monthly payment by getting rid of a service I didn't need. The person I talked to was really helpful, and I'm grateful for their help. I'd definitely suggest this company to others because of my good experience.
Broadband services
I've been with this company for a while now and I just wanted to say how pleased I am with their broadband service. I've never had any issues with my connection and whenever I've needed to get in touch, I've never had to wait on hold for ages. Their customer service is brilliant and they've always been really helpful in sorting out any questions or worries I've had.
Positive experience with customer support
I had a bit of a problem with my bank that messed up my direct debits, including the ones for my broadband. I got in touch with Direct Save's customer support team and had a chat with a guy called Dean. He was really understanding and helpful, coming up with a solution for me. He even put a hold on my account until I could sort out the payment once my new debit cards came through. It was the personal touch that made such a difference, so I'd definitely suggest them if you're thinking about changing your broadband provider.
Customer service from Rosemary
I recently had a chat with Rosemary from customer service and honestly, she was just lovely to talk to. She was really friendly and happy, and she took the time to explain everything in a way that made sense. You could tell she knew what she was talking about and that she really wanted to assist me with my questions. I've spoken to Rosemary before, and every time it's been great. She's a real asset to the company.
Long wait for Wi-Fi
I waited ages for my Wi-Fi to arrive! Finally got it after waiting for months, but then the workers turned up 5 minutes late and told me to reschedule. What a joke!
Renewed services
I've been with this company for a long time now and they're still amazing! Vlad sorted out my accounts swiftly and efficiently. I would definitely recommend them to my friends.
Helpful Staff
I was really pleased with the helpful member of staff I met when I made my purchase. She was so kind and really went out of her way to help me and show off the company in the best light. I couldn't have hoped for a better experience.
New internet connection
I spoke to this guy called Matthew and he was a really lovely and helpful bloke. He assisted us in changing our internet provider to this one. I'm definitely going to spread the word about how fantastic this place is!
DAYLIGHT ROBBERY
STAY WELL CLEAR OF THESE CROOKS......TOOK MONEY OUT OF MY ACCOUNT WHEN THEY DONT EVEN PROVIDE ME WITH A SERVICE
BEEN PROMISED 4 TIMES THE MONEY WOULD BE BACK IN MY ACCOUNT, NEARLY 3 WEEKS LATER STILL NO MONEY THEN THEY SENT ME ANOTHER INVOICE
THEY ARE CLUELESS, CUSTOMER SERVICE LOVES PASSING THE BUCK, NO CARE FOR CUSTOMERS
REPORTED TO THE REGULATOR AND ALSO TAKING LEGAL ACTION
COWBOY FIRM - BEWARE
Review with most votes
good speed and trustworthy
I work from home and i work online, for that, i need good speed in a net but due to some reasons my old broadband was not working. So i decide to change the company as well as ... Read onBy: Henrry