KAYAK33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2017.
Featured Reviews
Reviews (33)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Travel website purchase
Wow, this travel website is absolutely amazing! I was on the hunt for some great deals for my trip and this website had everything I was looking for. It was so much better than the other site I normally go on. I managed to find the perfect flights and saved a ton of money. I'm definitely going to use this website for all my future trips.
Flight booking experience
As someone who travels a lot, I've been noticing that the service on this platform has been getting worse. There are more "Hacker Fares" now which involve self-transfers, making it a lot harder and more time-consuming to book flights. Also, the websites that Kayak sends you to sometimes end up being scams, which is really annoying and makes customers lose trust. It's all been a bit disappointing and I'm starting to doubt whether this platform is as reliable as it used to be.
Scamming payment demands
Don't book with this shady company! I thought I was getting a great deal on my flight booking, but it was a total nightmare. After I paid and got confirmation, they kept calling me saying my payment was high risk and demanding urgent bank transfers to prevent cancelling my flight. Stay away from this company!
Discounted airline fare
I recently got a really good deal on a flight ticket through this website, which was a lucky find. But once I paid, I got an email from another company confirming my booking, which left me feeling a bit puzzled and worried. Then I got a text and a phone call from that company, which made me feel a bit uneasy and suspicious about whether my booking was legit.
Booking Difficulties
I was getting really frustrated trying to complete my booking because the page kept disappearing when I tried to check out. I nearly gave up, especially since the price wasn't even that great compared to other sites. After finally managing to make the payment, I wasn't impressed by the transfer of my details to another site called Chatdeal, which seemed to be linked to the company. The communication was poor, with late night responses and an occasional abrupt attitude. I highly doubt that it's UK based. Luckily, my flight-only booking went through smoothly, and I ended up booking my seat directly with the airline, which turned out to be cheaper than what Chatdeal had quoted me.
Adding hotel to trip
I'm really annoyed with the service I got when I tried to add a hotel to my trip. I did what I was supposed to and emailed the hotel dates to the right email, making sure to include the trip name in both the subject and body of the email. But, the hotel dates weren't added like they said they would be, so I had to do it manually. It was really frustrating and disappointing because I was hoping for a better and more reliable service from this platform.
Rental car booking experience
I was gutted when I booked a Compact SUV on the platform and found out the car wasn't actually available when I got to the rental place. They only had an older, bigger SUV to offer me, which wasn't what I wanted at all. It was a right pain, especially after a tiring flight with kids and the heat at the airport. I wasn't happy with the service from the rental company or my experience with the booking platform.
My booking drama
I was so looking forward to my holiday after booking it, but then the next morning, I received an email saying the price had gone up by £500! I couldn't believe it! I was not happy about that at all. And to make matters worse, they tried to make it up to me by giving a dumb voucher for £10 off my next booking. It just wasn't good enough!
Travel app
The travel app I've been using has honestly been a total lifesaver for me. It's become a must-have whenever I'm planning a trip because it gives me all the flight information, like potential delays, and a nice, easy-to-follow itinerary. I'd definitely suggest this app to anyone who loves to travel!
Multi-city flight search
KAYAK offers loads more multi-city options than other websites, which is a massive plus. But, it would be really helpful if they made it simpler to change the order of the places you're visiting. Adding a drag-and-drop feature for moving whole lines around before you tweak the dates would make things much better for users. It's also annoying when the results don't always show all the flights and times available, meaning customers could miss out on some great opportunities.
Trip planner review
I travel a lot, so I need good planning tools to help me out. When Google got rid of their trip planner, I needed a new option. That's when I found Kayak. Let me tell you, Kayak's trip planner is not just easy, but way more user-friendly than Google's ever was. What really impresses me about Kayak is the text messages it sends to keep me in the loop about my flights and gates. Google never did that, and it's been a real game-changer for me. Honestly, I can't recommend Kayak's trip planner enough for anyone who loves to travel.
Multicity holiday booking
I found this website really easy to use when booking my trip to several cities in the USA. I just put in my dates and destinations, and straight away I got a price that was cheaper than any other travel sites I'd looked at. Being able to pick from a range of airlines and airports made it simple to plan my trip exactly how I wanted. Overall, it was a smooth and hassle-free process.
perfect
I booked travel trip for Vegas, and soon i got a confirmation message. kayak is amazing and i am so happy that i was the part of the Vegas trip. i met so many people and they are great. in short, most recommended website if you want to book tickets for traveling.
About KAYAK
KAYAK is a travel search engine that enables users to compare hundreds of travel sites simultaneously when searching for flights, hotels, car rentals, and holiday packages. Established in 2004, KAYAK leverages advanced technology to present comprehensive search results that help travellers find the best options and prices. The company was co-founded by Steve Hafner and Paul English. KAYAK operates globally, offering its services in multiple languages and currencies, and has grown to become an influential player in the travel industry. In 2013, KAYAK was acquired by The Priceline Group, now known as Booking Holdings Inc.
Bonus!
📊 How did KAYAK shine for you?
Contact Information
Categories KAYAK
Holidays and Trips | Cheap Holidays Reviews & Experiences | Special Trips Reviews & Experiences | City Trips Reviews & Experiences | Winter Sports and Active Reviews & Experiences | Sun & All-inclusive Reviews & Experiences | Group Holidays Reviews & Experiences | Plane Tickets Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
perfect
I booked travel trip for Vegas, and soon i got a confirmation message. kayak is amazing and i am so happy that i was the part of the Vegas trip. i met so many people and they a... Read onBy: Hiya thomas