KAYAK28 reviews
This score is based on 28 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Adding hotel to trip
I'm really annoyed with the service I got when I tried to add a hotel to my trip. I did what I was supposed to and emailed the hotel dates to the right email, making sure to include the trip name in both the subject and body of the email. But, the hotel dates weren't added like they said they would be, so I had to do it manually. It was really frustrating and disappointing because I was hoping for a better and more reliable service from this platform.
Rental car booking experience
I was gutted when I booked a Compact SUV on the platform and found out the car wasn't actually available when I got to the rental place. They only had an older, bigger SUV to offer me, which wasn't what I wanted at all. It was a right pain, especially after a tiring flight with kids and the heat at the airport. I wasn't happy with the service from the rental company or my experience with the booking platform.
My booking drama
I was so looking forward to my holiday after booking it, but then the next morning, I received an email saying the price had gone up by £500! I couldn't believe it! I was not happy about that at all. And to make matters worse, they tried to make it up to me by giving a dumb voucher for £10 off my next booking. It just wasn't good enough!
Travel app
The travel app I've been using has honestly been a total lifesaver for me. It's become a must-have whenever I'm planning a trip because it gives me all the flight information, like potential delays, and a nice, easy-to-follow itinerary. I'd definitely suggest this app to anyone who loves to travel!
Multi-city flight search
KAYAK offers loads more multi-city options than other websites, which is a massive plus. But, it would be really helpful if they made it simpler to change the order of the places you're visiting. Adding a drag-and-drop feature for moving whole lines around before you tweak the dates would make things much better for users. It's also annoying when the results don't always show all the flights and times available, meaning customers could miss out on some great opportunities.
Trip planner review
I travel a lot, so I need good planning tools to help me out. When Google got rid of their trip planner, I needed a new option. That's when I found Kayak. Let me tell you, Kayak's trip planner is not just easy, but way more user-friendly than Google's ever was. What really impresses me about Kayak is the text messages it sends to keep me in the loop about my flights and gates. Google never did that, and it's been a real game-changer for me. Honestly, I can't recommend Kayak's trip planner enough for anyone who loves to travel.
Multicity holiday booking
I found this website really easy to use when booking my trip to several cities in the USA. I just put in my dates and destinations, and straight away I got a price that was cheaper than any other travel sites I'd looked at. Being able to pick from a range of airlines and airports made it simple to plan my trip exactly how I wanted. Overall, it was a smooth and hassle-free process.
perfect
I booked travel trip for Vegas, and soon i got a confirmation message. kayak is amazing and i am so happy that i was the part of the Vegas trip. i met so many people and they are great. in short, most recommended website if you want to book tickets for traveling.
About KAYAK
KAYAK is a travel search engine that enables users to compare hundreds of travel sites simultaneously when searching for flights, hotels, car rentals, and holiday packages. Established in 2004, KAYAK leverages advanced technology to present comprehensive search results that help travellers find the best options and prices. The company was co-founded by Steve Hafner and Paul English. KAYAK operates globally, offering its services in multiple languages and currencies, and has grown to become an influential player in the travel industry. In 2013, KAYAK was acquired by The Priceline Group, now known as Booking Holdings Inc.
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Categories KAYAK
Holidays and Trips | Cheap Holidays Reviews & Experiences | Special Trips Reviews & Experiences | City Trips Reviews & Experiences | Winter Sports and Active Reviews & Experiences | Sun & All-inclusive Reviews & Experiences | Group Holidays Reviews & Experiences | Plane Tickets Reviews & Experiences
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Last update: December 2025
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Review with most votes
perfect
I booked travel trip for Vegas, and soon i got a confirmation message. kayak is amazing and i am so happy that i was the part of the Vegas trip. i met so many people and they a... Read onBy: Hiya thomas